Softorino creates the best software and easiest iTunes alternatives for pushing music, videos, books, ringtones & more into iPhone.
Is Softorino legit?
Softorino (softorino.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, App, Product. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the software applications for being intuitive, seamless to use, and extremely helpful when managing digital files and downloading online videos for daily tasks. Many people note that the dedicated support team provides remarkably fast, kind, and effective assistance whenever unexpected technical issues arise during use.
Some reviewers were not happy with activation delays, software bugs, and occasional installation difficulties that significantly hindered their initial setup process. A few consumers also experienced frustrating response delays from customer support when attempting to resolve persistent technical errors or secure refunds.
Auto-generated from all reviews of this business. For reference only.
Complete nightmare. Bought PC World promotion bundle of all apps after being assured by Softorino transfer of music from iPad to mac was supported. Could not activate software for over 24 hrs because codes were not sent to Softorino. Had multiple dwnld and activation issues to finally get apps loaded. Most are useless. The one I needed, AltTunes for Mac is not available "coming in future". Wasted my time and $. Company rep lied to me.
Reply from Softorino2026-02-04
Hi Brent! Sorry about this. That sounds really frustrating, and we get why you’re upset.
We’d like to take a proper look at what happened and help you sort this out. Please contact us at [email protected], or reply to the email you already got from us, so we can check your case and see what went wrong. We’re happy to help and try to make this right for you.
I was in constant, constant, and constant contact with Softorino for 4 months trying to get the new version of SYC PRO to work. The new version is an operational departure from the previous version that I was used to. Clearer instructions on how to operate the product is necessary to avoid frustration for both the user and the support team which was very diligent and patient in trying to enable the product.
Reply from Softorino2026-02-04
Hi David! Thanks for sharing this and sorry for the frustration you went through. We really appreciate your patience and the kind words about our support team.
We’d love to look into your case more closely and help get everything sorted for you. Could you please share the email address you used when contacting us, or reach out directly to our support team at [email protected]? That way we can review your setup and guide you step by step to resolve this as effectively as possible.
Looking forward to helping you get SYC PRO working the way it should.
I have had a lot of difficulties with activating the software and still don't understand why I am sometimes prompted to re-activate it when the license is still active. However, the support did a great job and explained all the steps to activate it.
Reply from Softorino2026-01-16
Hi Miriam! Thanks for sharing this. Activation can be confusing at times, so I’m really glad our team could explain everything clearly and get you set up. If anything comes up again, just let us know 🙂
I love the VERY useful software that Softorino offers and have really used it a lot over the years, and continue to use it now… I really think their software collection is a “must have”.
Also, when it comes to needing support, they’re ready to help promptly as needed. Thanks for a great experience when I needed help 🙂
Reply from Softorino2026-01-16
Hi Christine! This is great to read. Thanks for using our apps for so long and for the kind words about our support team. Happy we could help when you needed it 🙂
I didn't need Softorino's software any longer but got charged with an auto renewal subscription. I cancelled the subscription and Softorino refunded my subscription fee which I appreciated a lot.
Reply from Softorino2026-01-16
Hi Ed! Thanks for your understanding. Glad we could sort this out quickly and make things right.
Although I understand the need to be sure whoever is Activating a license is a paid subscriber, I found the process confusing. It took several days of downloading and activating the wrong program, and asking for support before finally getting what I needed. An exchange of screenshots was the magic key to the final solution to my particular problem.
Reply from Softorino2026-01-16
Hi Anna! Thanks for the detailed feedback. The setup can feel confusing at first, so I’m glad the screenshots helped get everything sorted in the end. Appreciate your patience.
I requested on-line help and described the symptoms I was experiencing with connecting my new iPhone to my existing iRingg app. I mentioned that everything worked great until I got a new iPhone. With the information I provided to Cloe, she provided me with an explanation why I was experiencing problems and the remedy to solve my problem. Followed her instructions and everything is working great again.
Reply from Softorino2026-01-16
Hi Ron! Thanks for sharing this. New phones can change things, so I’m glad Chloe could explain what was going on and help you get everything working again.
Last week, I could no longer use my YouTube converter without knowing why. Was it the upgrade of my iMac, or was it the upgrade of the Softorino YouTube Converter, or could it be another reason? I will never know. I then sought the help of the Softorino team, and after some back-and-forth emails with the team, I was able to use my converter again. I have nothing but praise for the Softorino team. Thank you!"
Reply from Softorino2026-01-16
Hi Roger! Thanks for your patience and kind words. Really glad our team could help you get back to using the app again.
Despite the fact that my product was old, used the old one-off pricing model and wasn't readily available to install on a brand new computer, Chloe gave me the link and instructions on how to get the version I needed that would work with my serial number. And she did this on Christmas Day.
Reply from Softorino2026-01-16
Hi Rob! This means a lot, especially hearing this happened on Christmas Day. Huge thanks for your kind words about Chloe. Glad we could get you set up on your new computer.
I had trouble activating a free upgrade. Contacted support and received a prompt reply. The issue was solved very quickly and easily. I also received a follow up email to make certain my issue was successfully resolved. Excellent customer service. The app itself is excellent and I would highly recommend it.
Reply from Softorino2025-12-23
Hi Michael! Thanks a lot for the kind words. Happy to hear support helped you fast & made sure everything worked in the end. That follow-up matters to us.
Really glad you’re enjoying the app too. Appreciate the recommendation 🙌
I've used Softorino products for a number of years and the team continue to be a genuine pleasure to work with. Recently encountered an issue on an update but 48 hours after initial report was shared they had a new update with quality of life improvements added in... wish all software creators offered this level of customer interaction and support. Very highly recommended.
Reply from Softorino2025-12-23
Hi Nathan! This means a lot. Thank you for sticking with Softorino for so long. When something breaks, fixing it fast & making it better is the least we can do.
Really appreciate the trust & the recommendation 💙
Prompt answer from a human being. Problem resolved.
1. I received a prompt answer that resolved the problem.
2. I was able to contact a human rather than get fobbed off with an FAQ community runaround.
3. The answer was helpful and (good) personal.
Reply from Softorino2025-12-23
Hi Jeremy! Thanks for sharing this. Real people helping real users is exactly how we want support to feel.
Glad your issue was resolved quickly & in a personal way. We appreciate you noticing that 👍
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