Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.
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Is Spade & Co legit?
Spade & Co (spadeandco.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally responsive customer service and helpful staff who quickly resolve any technical questions or setup issues. People also love the impressively long battery life and the numerous health-tracking features available at such a reasonable price point. Reviewers are particularly fond of how easy the watch is to use and set up for daily fitness tracking.
However, some customers also noted experiencing mild skin irritation from the watch bands or facing occasional issues with the build quality. A few people additionally mentioned facing challenges with unexpected battery drain or finding the device settings somewhat difficult to navigate at first.
Auto-generated from all reviews of this business. For reference only.
I sent it back two hours after unboxing it. I've been wearing a Samsung watch for the last year, but I switched phones and the old watch is no longer compatible with the new phone. Spade sounded like a good work around. The watch is plastic. The app has weird ads in it. The instructions read like they were translated in India. Several watch features are paid even though the ads say it's free. The by-laws say any information the watch collects is owned by them. AND
I use alarms, timers and texting in my watch to keep on track during the school day as a teacher. None of these systems from my phone rang through on this watch. It would be useless during a school day. The timer, alarm, and assistant features on this watch require you to connect to your Amazon Alexa assistant. No thanks!
Now, to see if they actually do give refunds...
Reply from Spade & Co2026-08-03
Hi Ruth, thank you for taking the time to write all of this out. We're sorry the watch wasn't the fit you were hoping for.
To answer your last point first: yes, we do give refunds. Every order is covered by our 30 day guarantee, and once your return reaches us we process the refund back to your original payment method. If you have the tracking for the package you sent back, send it over and we'll follow it through for you.
On the ads, the app that pairs with the watch is made by a third party, so those ads are theirs and not ours. We know that isn't a great first impression and we've noted it. The same goes for the paid options you saw in the app, which sit with them rather than with us.
For the alarms, timers and messages, some of that depends on how the phone is set up rather than the watch itself, and it works differently across phones. That's easier to explain directly than in a review reply, so we're happy to walk you through it if you'd like.
You can reach us at [email protected] and we'll pick it up from there.
Spade & Co Support
I love the watch. In fact, I’ve even got two Health 4 watches. And I have a Health 3 model, too. But I ordered the white band to put on one of the watches, and the holes to adjust it don’t allow for it to get snug enough for my small wrist. The black and rose bands are small enough, but the white one that I ordered separately doesn’t get snug enough. I’m disappointed with that.
I absolutely love the long battery life and the fact that I can get phone calls on my watch. I’ve recommended it to several of my friends and my daughter.
Reply from Spade & Co2026-08-03
Hi Sheila. Thank you so much for this, and for sticking with us across 2 watches. That really means a lot to our small team.
We are so glad the battery life and taking calls on your wrist have been working well for you, and we appreciate you passing us along to your friends and your daughter.
We are sorry the white band is letting you down. If the black and rose bands sit snug and the white one does not, that is on us to look at, so we have flagged it with our product team. We have also sent you an email so we can sort out a replacement band for you.
Warm regards,
The Spade and Co Team
Hi Terry. Thank you for the review. Keeping the price fair while still making something that holds up day to day is the balance we work hardest at, so it is good to know it landed that way for you.
If anything ever comes up, or if there is something you would change, email us at [email protected]. We read everything that comes in.
Spade & Co Team
Overall this watch is just fine. I wish the sleep section of it was a little simpler to understand. You could pick a different word for how much i am awake. "Really bad" feels so negative and being awake over 30 min a night is really normal for an older person. "High" would be much simpler if it's over 30 min.
Also, there is a lag time between events and showing up on the app. I can live with it but it's frustraing at times.
Reply from Spade & Co2026-08-03
Hi Nancy,
Thank you for the review and for taking the time to explain what felt off. Both of your points are fair.
On the sleep wording, you are right. Being awake for a stretch during the night is normal for a lot of people, and the label should not make it sound like something is wrong. We have sent your suggestion over to the app team, and "High" is a much kinder way to say it.
On the lag, your watch holds the data and sends it across when the app is open and connected, so opening the app and giving it a few seconds usually pulls everything through. If it still feels slow after that, email us at [email protected] and we will go through your setup with you.
Thanks again, Nancy. Feedback like this is how the watch gets better.
The Spade & Co Team
I had been researching smart watches and decided on Spade. I just love my watch. It works perfectly, every health app I need and no hidden costs. I recommend the Spade watch...and their customer service is so helpful, easy to contact.
We placed an order that was a package, the Hers and His Smartwatch 4 Duo. There was a current promotion that wasn't listed as part of the package.
I contacted customer support, and thanks to Trisha, the situation was handled in a very timely manner. We were treated very kindly, and Trisha is an excellent representative for the company!
Such wonderful customer service is certainly not taken lightly!
Thank you!
I used to have a Fitbit watch and was having problems with it (plus I wasn't happy with their Google Health app), so I decided to switch to another health tracker. I was looking for something affordable, and found great reviews for Spade & Co's Health Smartwatch 4. I love it. There are so many customizable options - definitely more than I would have expected for such a reasonable price: step counter, ability to log a variety of workouts, heart rate, calories burned, steps, sleep, etc. It works with the VeryFit app, which in my opinion is light years better than Google Health. The only issue I had was an odd battery drain for a few days. I spoke to Customer Service and they were very helpful, suggesting that I restart the watch. I couldn't believe that was all it took to get it working again like a well-oiled machine! I'm very happy with my purchase and satisfied with their service.
I've had the smartwatch 4 for over 2 months now so I can give a real review. I am enjoying my new watch. I had a fitbit for about 5 years and I really liked that watch until it stopped working. This watch is a great replacement. I took a chance in purchasing this watch. And I am happy and glad I trusted this company. The watch is just as good and even better than the other brands. It's reliable. It's waterproof. It lasts days before having to charge it. I charge this watch once a week. This watch has more features for your health than other watches. I am extremely happy that I have this watch. No issues have occurred while wearing this watch. Ive purchased extra wrist bands to change whenever I want a different look. I will definitely recommend this watch to all of my friends and family members, throughout the US. Thank you Spade and Co, you've made me a very happy new customer.
Absolutely horrible experience!! I purchased a watch in May and was extremely disappointed with the quality. The buckle on the watch band was made of cheap plastic, making the watch feel poorly constructed and flimsy so I sent it back. I’ve purchased watches for a fraction of the price that were far more durable and better made.
I returned the watch immediately, following Spade & Co.‘s return policy. That’s when the real problems began. Despite having tracking information and insurance proving the package was delivered, customer service repeatedly refused to acknowledge that they had received my return. (It cost me $24.40 to ship it back.)
I was left repeatedly following up on my refund for nearly three months. It wasn’t until I threatened legal action that my refund was finally processed. Based on my experience, the return process was unnecessarily difficult, and the customer service was among the worst I’ve ever encountered. I would not recommend this company. They’re not a reputable company and they lack integrity. I believe they were trying to drag out the return over months hoping I would forget so they wouldn’t have to return the money. Only under threat of legal action did they finally return my money.
Reply from Spade & Co2026-07-27
Hi.
We appreciate you raising this, and we want to answer it properly.
Our returns process is straightforward. Customers have 30 days to send a watch back, and the refund follows once the warehouse checks it in. That is how it runs day to day.
It did not run that way here. Your watch came back to us and the refund did not follow as it should have. That was an oversight on our side, and it was ours to catch.
We have taken it to our manager and gone through it with the support team, and we have tightened how returns are tracked from the warehouse through to the refund.
The refund was sent on July 21. Anything still outstanding, email [email protected] and we will come back to you the same day.
Spade & Co Support Team
Absolutely horrible experience. I purchased a watch in May and was extremely disappointed with the quality. The buckle on the watch band was made of cheap plastic, making the watch feel poorly constructed. I’ve purchased watches for a fraction of the price that were far more durable and better made.
I returned the watch immediately, following Spade & Co.‘s return policy. That’s when the real problems began. Despite having tracking information and insurance proving the package was delivered, customer service repeatedly refused to acknowledge that they had received my return. It also cost me more than $20 to ship it back.
I was left repeatedly following up on my refund for nearly three months. It wasn’t until I threatened legal action that my refund was finally processed. Based on my experience, the return process was unnecessarily difficult, and the customer service was among the worst I’ve ever encountered. I would not recommend this company.
Reply from Spade & Co2026-07-27
Hi Connie,
Thank you for the feedback, and we're sorry for how long this took. Your return was received and your refund was issued on July 21.
The delay was our error. Your ticket was closed on our side while we were still waiting on warehouse confirmation, so it dropped out of our active queue and you ended up following up far more than you should have needed to. We've flagged that internally so it doesn't happen to anyone else.
We've also passed your comments on the watch band to our product team.
If anything is still outstanding, please email us directly and we'll stay on it.
Spade & Co Team
When I purchased this watch I was a little leery because of the low price. I have been using this watch for over 2 months now and couldn’t be more pleased. I am 77 years old, and very physically active for my age. This watch keeps me very focused and measures many of the vital statistics related to everyday life. If you are considering buying a smartwatch, I highly recommend purchasing this Heart 4 watch.
Trisha was extremely pleasant and patient with me as she guided me through my inquiry. As a senior citizen I was initially worried that I would not understand the directions. I was so thrilled with how she patiently directed and provided me with explanations that enabled me to complete each step. Lastly, I mentioned to her that the battery on this phone lasts a long time. I am most grateful for your help and support!
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