We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Written by the business, not verified by us.Starluck Flowers (starluckflowers.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 51% give 1 star; The business has replied to 81% of negative reviews. Last updated 2026-08-24.
Most reviewers were unhappy with their experience overall. Many customers explained that their orders were abruptly canceled shortly after being placed, often without receiving timely explanations. Consumers frequently mentioned facing huge delays when trying to get refunds issued to their accounts after these sudden cancellations. People also pointed out that money continued to be taken or charged even after orders were called off. Some people were satisfied with the customer service, noting that staff members were extremely helpful when placing orders. Reviewers also appreciated receiving phone calls to confirm order details, ensuring fresh arrangements arrived in a timely manner.
Auto-generated from all reviews of this business. For reference only.Very easy to order, and great selection with great prices.
Dear Jennifer, Thank you so much for the 5-star rating! We are delighted to hear that you enjoyed our flower selection, competitive pricing, and seamless checkout experience. We would love to know how the flowers turned out and how the recipient loved them! Best regards,
Hi had a great experience! Patrick was extremely helpful in making sure my delivery went smoothly! Reasonable prices, I would definitely use again and recommend!
Dear Grace, Thank you for your fantastic feedback! Patrick will be delighted to know his assistance made a difference for your delivery. We hope the fresh arrangement brought great joy, and we can’t wait to help you with your next floral gift! Best regards,
I ordered flowers from Starluck Flowers on July 12, 2026. My order was received and immediately canceled. I was sent an email that my order had been refunded. Then I call Starluck and was told that they would cancel on their end, instead it was charged. When I checked my credit card account, there was a charge on it from Starluck Flowers 6 days later after I call them that the charge was pending. All they will tell you is that it will be refunded in a few days. DO NOT USE THEM!! I will be contacting the BBB.
Dear Cheryl, We would like to clarify the details regarding your Rose Repose order. We operate a nationwide network fulfilling hundreds of floral orders every day by pairing with trusted local flower shops. This purchase was voided because local fulfillment schedules hit peak capacity and the local florist could not accept additional orders for that date. To verify that this transaction is completely finalized on all networks and to clear any bank holds, we have manually pushed your refund through our processor a second time. Your bank will reflect the returned balance in accordance with their standard posting schedule. Best regards,
They did not deliver and sent a notice after the delivery day that they weren't able to deliver for my moms birthday.
Dear Stacey, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
Do not order from this company. They say they're processing the order then send a cancelation notice saying they don't have a supplier but don't refund your money.
Dear Penny, We would like to clarify the details regarding your Marvelous Mosaic Bouquet order. We operate a nationwide network fulfilling hundreds of floral orders every day by pairing with trusted local flower shops. This purchase was voided because the recipient's address fell beyond the operational delivery radius of our local florist in that area. To verify that this transaction is completely finalized on all networks and to clear any bank holds, we have manually pushed your refund through our processor a second time. Your bank will reflect the returned balance in accordance with their standard posting schedule. Best regards,
Dear Frank, Thank you for taking the time to share such top-tier feedback! Delivering exceptional arrangements paired with dedicated service is what we strive for every single day. We hope the flowers made a lasting impression, and we can’t wait to assist you on future orders! Best regards,
Patrick was great. Very responsive and took care of my order well. Will definitely be ordering from here again!
Dear Jake, Thank you for your fantastic feedback! Patrick will be delighted to know his quick assistance made a difference for your floral order. We hope the arrangement brought great joy to your recipient, and we look forward to your next purchase! Best regards,
confirmation of all details were helpful thank you
Follow- up and confirmation of order and address was much appreciated.
Patrick went over and above the call of duty to provide excellent service. He made sure the address was correct, assisted and confirmed our message on the card, and confirmed great delivery options so the flowers would be received Fresh to the recipient. Thank you Patrick!
Very pleasant and making sure my order was rite . I recommend this place
I ordered flowers from Starluck Flowers on July 16, 2026. My order was received and immediately canceled. I was sent an email that my order had been refunded. When I checked my credit card account, there was a charge on it from Starluck Flowers. DO NOT USE THEM!! I will be contacting the BBB!!! Kim F.
Dear Kim, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
I recently had the pleasure of working with Patrick at Starluck Flowers, and I cannot say enough good things about my experience. From the moment he reached out, Patrick was attentive, knowledgeable, and genuinely invested in making sure everything was perfect with my online order. He took the time to listen to exactly what I was looking for, offered thoughtful suggestions, and made the entire process seamless and stress-free. His professionalism, warmth, and attention to detail truly set Starluck Flowers apart from other florists I've dealt with in the past. The flowers themselves were absolutely stunning, fresh, beautifully arranged, and delivered exactly as promised. But it was Patrick's exceptional customer service that made this experience truly memorable. If you're looking for a florist that combines beautiful arrangements with genuine, top-tier customer care, ask for Patrick at Starluck Flowers. You won't be disappointed!
Local florist that looks after their community and customers. No hidden fees or taxes/fees. Highly recommend using them for any of your needs! Thank you Starbucks…such an amazing experience.
This company is terrible. I have still not received a refund and it's been over a month. I have called several times with the same promise of sending the refund in 2 to 3 days. They were the ones who actually cancelled the order after I placed it because it was out of their delivery range. I think the entire company is a scam. I would give it a zero rating if it was possible.
Dear Moryt, We would like to address your review regarding the cancellation of your How Sweet It Is order. This order had to be canceled because the requested location fell entirely outside the available delivery zone covered by our local flower shop partners. Our standard rule when an address is outside our delivery range is to issue an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again. The funds will reappear in your balance in accordance with standard banking processing windows. Best regards,
Ordered flowers online to be delivered to Lancaster SC. Order was placed and confirmed April 16, 2026. Same day order was canceled and advised refund issued. May 13, 2026 contacted cust. svc,, regarding refund. Received email from Cust., Svc., Manager, Robertha Kiley refund to be issued.June 30th emailed Robertha Kiley customer. svc., mgr., no response as of July 17, 2026. Definetly a scam
Dear Marta, We would like to address your review regarding the cancellation of your Cotton Candy order. This order had to be canceled because our local florist partner in that region hit absolute capacity for the day and could not accept more deliveries. Our standard rule when an order cannot be fulfilled is to process an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again. The funds will reappear in your balance in accordance with standard banking processing windows. Best regards,
Placed an order for delivery, called to get an idea of delivery time and was told 2-3 hours from time of order and was told everything would be delivered in a timely manner. Next thing I know I get an email about 20 minutes after that stating my order has been canceled and I'll get my refund in 7 to 10 days. What a scam I wish I had read the reviews before I ever ordered from them.
Dear Suzanne, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
Hi, did a Google search for florist in Saint Marie’s Idaho. Starluck flowers came up. I ordered a bouquet and received an email but when I tried to track the package, it said oops something went wrong. Within an hour of placing the order, I received an email saying they were canceling the order. And that they would issue a refund. All the reviews I read about this company were not good. I called my bank and had my credit card shut down. Please don’t order from this company.
Dear Cindy, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,
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