We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
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Is Starluck Flowers legit?
Starluck Flowers (starluckflowers.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 51% give 1 star; The business has replied to 81% of negative reviews. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many customers explained that their orders were abruptly canceled shortly after being placed, often without receiving timely explanations. Consumers frequently mentioned facing huge delays when trying to get refunds issued to their accounts after these sudden cancellations. People also pointed out that money continued to be taken or charged even after orders were called off.
Some people were satisfied with the customer service, noting that staff members were extremely helpful when placing orders. Reviewers also appreciated receiving phone calls to confirm order details, ensuring fresh arrangements arrived in a timely manner.
Auto-generated from all reviews of this business. For reference only.
If I could rate this lower than a 1 star I would. unfortunately I read these reviews on this company after I ordered flowers through them. I ordered flowers mid June for a friend's birthday. I thought I was going through a local florist. Shortly after placing the order, unbeknown to me, I was sent an email stating they could not find a local florist to deliver. I checked my email toward the end of the day when I did not hear from my friend about receiving the flowers and saw the email that they were not delivered.
I called right away and asked why they did not call me to inform me of the issue so I could call someone else yet before the end of the day to get flowers delivered, they had no response to that question.
I had not received my refund the end of June so I called them asking about refund. They said they would process it again and it would be 7 to 10 days and I would see refund.
It is now beginning of August and I still have not seen the refund. Called again and they said I would see refund in 3 days.
This place is a scam and hope that it is closed soon.
Reply from Starluck Flowers2026-08-17
Dear Cindy,
Your order for the Pretty Please arrangement was canceled because the recipient's delivery location did not have an active partner florist nearby to fulfill the order.
When an order cannot be serviced, our system immediately dispatches a cancellation email and voids the transaction in full so customer funds are never retained.
While your refund was processed at the time of cancellation, our team has manually re-pushed the refund command through our billing platform today to ensure there are no lingering processing delays.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
They ran out of flowers and did not deliver after promising to go the extra mile and get the flowers to an amazing friend the day of her party.
Reply from Starluck Flowers2026-08-17
Dear Julie,
Thank you for your fantastic review! We are thrilled to know you had an amazing experience with Patrick and appreciated his dedicated support. If you have any thoughts on the arrangement or delivery, we would love to hear your impressions!
Best regards,
Excellent customer Service
Patrick was very kind patient and helpful .
Reply from Starluck Flowers2026-08-17
Dear Patricia,
Thank you for taking the time to share your feedback!
Providing attentive, supportive care is always our priority, and Patrick will be glad to hear your kind words. We hope the flowers brought great joy to the recipient, and we look forward to assisting you again!
Best regards,
Dear Sandra,
Thank you for sharing your positive feedback! Ensuring a seamless ordering and delivery process is always our top goal. We hope the flowers arrive fresh and beautiful, and we would love to know your impressions after the delivery!
Best regards,
They take your order and cancel your order within an order and no refund. SCAM!!!!!
Reply from Starluck Flowers2026-08-10
Dear Maria,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Had a great experience with Starlick flowers. They were very accommodating when I had to make a change to my order. Patrick was friendly and professional. I’m sure the flowers will be beautiful because the service was great!
Reply from Starluck Flowers2026-08-17
Dear Kathleen,
Thank you for taking the time to share your feedback! Providing flexible support and friendly service is always our priority. We hope the arrangement arrived fresh and beautiful, and we would love to know your thoughts on the final design!
Best regards,
The customer service was amazing! They are really Helpful and care about your order! 100% recommend and will use them in be future!
Reply from Starluck Flowers2026-08-17
Dear Bethany,
Thank you for your heartwarming feedback! Providing helpful, attentive service for every single order is what we strive for every day. We hope the arrangement made a wonderful impression, and we look forward to helping you with your next floral gift!
Best regards,
I had excellent service and I was not charged for delivery or even a special happy birthday card. They even called me to be sure everything was correct.
Many thanks,
Joan
Reply from Starluck Flowers2026-08-17
Dear Joan,
Thank you for taking the time to share your lovely review! Ensuring smooth communication and providing special touches for important occasions is always our priority. We hope the flowers brought great joy, and we look forward to assisting you on future orders!
Best regards,
TERRIBLE. not a real shop. cancelled my order an hour after it was placed. went to review them on yelp, not even listed. Shows that they are a SCAM
Follow up - they have refunded me and replied which i greatly appreciate. I did however miss my friend's birthday bc it's not an actual flower shop that has a location. I can give them a second star (originally gave them a 1 star rating) for making sure my refund went through.
Reply from Starluck Flowers2026-08-17
Dear Kari,
We would like to clarify the details regarding your Whimsical Wonders Bouquet order. This purchase was declined because our local flower shop in that area hit peak operational volume for same-day delivery and could not fulfill the arrangement.
When an order cannot be completed, our platform immediately initiates a full reimbursement. We double-checked your transaction status to confirm the refund was executed, and we have pushed the credit through our payment system once more today to eliminate any potential banking hold.
Your financial institution will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
I placed an order on (6/29) with Starluck Flowers, to have it cancelled within minutes of submitting it and told that a refund would be issued immediately. On 7/5 a charge for this order hit my credit card, and it looks to be impossible to get a refund. I've emailed then twice and each time they say "We're taking care of it right away", this is a lie, as it is now (8/4) and I am no closer to getting my refund. DEFINATELY DO NOT USE THIS COMPANY, it is a scam 100%.
Sincerely,
Very disappointed Customer
Reply from Starluck Flowers2026-08-10
Dear Vicki,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
I never received a refund after order was cancelled and the reviews for this company is awful, it was recommended to contact the Attorney Generals office to let them know this company is scamming money from customers
Reply from Starluck Flowers2026-08-10
Dear Nancy,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
If I could rate a 0, I would. This is a scam. They take your order, say they immediately can't fulfill the order and still took my $86. All these positive reviews need to get a closer look by trust pilot. Look at the Google reviews. This was going to my father in a Veterans Home. Thank God, I didn't wait for the refund. Big lesson learned. Always check the reviews and use a credit card. My bank is investigating the company.
Reply from Starluck Flowers2026-08-17
Dear Sherri,
We would like to address your review regarding the Beautiful Ford Bouquet order. Holding customer payments is never our policy; whenever an order is canceled, our billing platform automatically and immediately issues a complete reimbursement.
This full refund was finalized on our side right when the cancellation occurred, with zero delay from our platform. Any remaining processing time is subject to your bank’s standard posting schedule.
Best regards,
Dear Zachary,
Thank you for your fantastic feedback! Providing attentive, professional support throughout the ordering process is our primary goal. If you have any thoughts on the flowers or overall presentation, we would love to hear your impressions.
Best regards,
Got a call confirming all my information which I thought was great. Not many places do this and I will use their services again in the future if needed.
Reply from Starluck Flowers2026-08-17
Dear Yvonne,
Thank you for taking the time to share your review! Ensuring all order details are completely accurate through personal follow-ups is always our top priority. We look forward to delivering beautiful flowers for you again in the future!
Best regards,
Service is great, florist works with you on schedule and timing of delivery. Looking forward to purchasing more flowers to make my loved ones happy and surprised
Reply from Starluck Flowers2026-08-17
Dear Logan,
Thank you for your fantastic feedback! Providing flexible, attentive delivery coordination with our local florist partners is always our top priority. We hope the arrangement brought a big smile to your recipient, and we can’t wait to assist you with your next flower orders!
Best regards,
The store owner was very accommodating, detail oriented and extremely thorough, all to make the delivery experience spectacular! Shop local, support local, amazing customer service!
Reply from Starluck Flowers2026-08-17
Dear Janet,
Thank you so much for your wonderful 5-star rating! We are thrilled to hear that our team and local florist partner provided such attentive, detail-oriented service. We would love to know how the recipient loved the flowers and look forward to delivering for you again!
Best regards,
Customer service reached out right away to verify address and make sure everything else was correct.
Reply from Starluck Flowers2026-08-17
Dear Ericka,
Thank you for taking the time to share your feedback! Ensuring every delivery detail is accurate is always our top priority. If you have any thoughts on the flowers or overall presentation, we would love to hear your impressions.
Best regards,
Loved the follow up after my order was placed. Friendly customer service. I will use them again. Thanks☺️
Reply from Starluck Flowers2026-08-17
Dear Katherine,
Thank you for your fantastic feedback! Providing seamless communication and attentive support is our top goal. We look forward to delivering beautiful arrangements for you again soon!
Best regards,
Great customer service. Called me with a few questions to make sure my order was correct, very appreciated.
Reply from Starluck Flowers2026-08-17
Dear Austin,
Thank you for taking the time to leave such a great review! Ensuring your order is accurate and properly handled is always our priority. We would love to serve you again for your future floral needs!
Best regards,
Updating my review from a 1 star to a 4 star. Let me start by saying the person I spoke with initially and then after my issue, Patrick, was great and honestly the reason I am willing to give this company a better review. He was honest, attentive, and made my flower delivery happen and the recipient was happy. He made me feel better about this whole experience, and I will likely use them again because of him. If my rating was based solely on my interaction with him, it would be 5 stars. My one star off comes from the fact that the tracking on their site does not seem to work, and when I called I was told by someone else that yes it was delivered (and it was not), making me wonder what screen they were looking at. It also upset me that I was lied to regarding the delivery occurring. This also leads me to wondering if this is why so many give them bad reviews. My advice is if you use this company, just stay on it to make sure your order gets delivered, as they use local florists and things can happen.
Reply from Starluck Flowers2026-08-17
Dear Lori,
Thank you for taking the time to update your feedback. We are delighted that Patrick’s dedicated support turned your experience around and that the recipient loved the flowers.
Your insights regarding our site tracking and dispatch communications are valuable to us as we fine-tune our nationwide fulfillment network alongside trusted local florists. We appreciate your trust and look forward to serving you on your next order.
Best regards,
Kiky Florist
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