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Is Starluck Flowers legit?
Starluck Flowers (starluckflowers.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 51% give 1 star; The business has replied to 81% of negative reviews. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many customers explained that their orders were abruptly canceled shortly after being placed, often without receiving timely explanations. Consumers frequently mentioned facing huge delays when trying to get refunds issued to their accounts after these sudden cancellations. People also pointed out that money continued to be taken or charged even after orders were called off.
Some people were satisfied with the customer service, noting that staff members were extremely helpful when placing orders. Reviewers also appreciated receiving phone calls to confirm order details, ensuring fresh arrangements arrived in a timely manner.
Auto-generated from all reviews of this business. For reference only.
I wish I could give zero stars! I placed an order paid extra for expedited delivery, on the order it was clear that it was for a birthday, and I provided them with my phone number on the order page. I just looked up online to try to see if I could get confirmation that the flowers were delivered for my wife’s birthday, and their website shows that I don’t have an order with them. So I checked my email, and I see that they canceled my order. They said that the florist in my area is going to be unable to deliver them today sorry for the inconvenience but they processed a complete refund to my credit card
I don’t care about a refund I care about my wife getting the flowers that I ordered, I only get one birthday a year to make it a big deal for her and I have something delivered to her at her office on her special day. And the fact that they couldn’t even callv me and let me know, that they think it’s OK to just send an email, and say sorry. That’s a bunch of crap. They’re in a service business, they need to do better
Reply from Starluck Flowers2026-08-17
Dear Christopher,
We would like to clarify what occurred with your Always on My Mind - Long Stemmed Red Roses order. The local partner florist in charge of fulfillment was completely maxed out on delivery volume for the day and could not accept the order.
Whenever a delivery cannot be fulfilled, our system immediately sends a cancellation notification to the provided email and voids the charge right away, ensuring you are free to seek other options without delay.
While your refund was processed at the time of cancellation, our team has manually re-pushed the refund transaction through our billing platform today to guarantee there are no banking holds.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Thank you Patrick. Everything was amazing. We will use your services again
Reply from Starluck Flowers2026-08-17
Dear Carie,
Thank you for your fantastic feedback! Patrick will be thrilled to hear your kind words about the service. We hope the floral arrangement made a wonderful impression, and we can’t wait to assist you with your future orders!
Best regards,
This is a terrible florist company. Do not order anything from them. You submit an order and they immediately cancel it. It’s a scam.
Reply from Starluck Flowers2026-08-16
Dear Customer,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
This is the BIGGEST SCAM. Ordered flowers for my sister's birthday and was Confirmed that they would be delivered. 2 hours later they cancelled my order via Email. DON'T EVER TRUST THIS COMPANY. THEY FARM EVERTHING OUT TO LOCAL BUSINESS AS SKIM PROFITS.
Reply from Starluck Flowers2026-08-17
Dear Kevin,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
I ordered flowers from Starluck two days before the funeral of a family friend of 50 years. Starluck called me right back and asked for a review for a service that hadn't happened yet. They then called me after the service was over to say that they did not deliver the flowers and could they deliver them the next day! How ridiculous! I do not recommend this company at all!
Reply from Starluck Flowers2026-08-17
Dear Toby,
Thank you for sharing your feedback. When your order for the Spring Has Sprung Mixed Basket was received, our local partner florist had already reached maximum operational capacity for that day.
Our team contacted you to explore flexible options to still fulfill your request; however, as you preferred not to proceed with adjustments, our protocol was to cancel the transaction immediately.
Your payment authorization was voided and released in full right away so no customer funds were held.
Best regards,
I would leave a 0 star but you can’t they cancel orders and fail to refund money back
Reply from Starluck Flowers2026-08-17
Dear Kody,
We would like to clarify the details regarding your How Sweet It Is order. This purchase had to be voided because local dispatch schedules for same-day delivery had already closed for the day.
Our strict protocol when same-day fulfillment is no longer feasible is to immediately release all customer funds. To guarantee that this credit clears smoothly and without any banking holds, we have executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned balance in accordance with their standard posting schedule.
Best regards,
Patrick and the people I worked with were very helpful and made sure that the beautiful arrangement was delivered in a timely manner.
Reply from Starluck Flowers2026-08-17
Dear Carolyn,
Thank you so much for the wonderful 5-star rating! We are thrilled to hear that Patrick and our team ensured your beautiful arrangement arrived safely and right on time. We would love to know your impressions of the flowers, and we look forward to serving you again!
Best regards,
Waiting on refund. Surprisingly enough an order placed for same day delivery and canceled by the company same day with guarantee of refund in 5-10d finally charged my account almost a week later. To further surprise though, I was able to get a warm body on the phone rather quickly. So while the experience is a one star, customer service is a solid 3. Will update once refund received. Still recommend brick and mortar florists.
Reply from Starluck Flowers2026-08-17
Dear Mindy,
Your order for the Dream In Color Bouquet had to be canceled because the delivery address provided was located outside the active coverage area of our local partner florist network.
We never hold customer funds for unfulfilled deliveries, nor do we process duplicate charges. I have personally reviewed your account and double-checked the transaction records to confirm your full refund was successfully processed. To eliminate any lingering holds between banking channels, our team has also manually re-pushed the refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Personalized service!
Great experience!
Thank you!
Reply from Starluck Flowers2026-08-17
Dear Patricia,
Thank you for sharing your wonderful feedback! Providing attentive, tailored service for every order is always our top priority. We hope the floral arrangement made a lasting impression, and we can’t wait to assist you with your next floral gift!
Best regards,
This vendor is a fraud. I ordered a balloon bouquet and made the payment. I was told shortly thereafter that this order could not be fulfilled due to the product was unavailable. They stated that a refund was issued. This was close to a month ago. Of course, the refund was never issued, and the charge was posted to my credit card. I will file a dispute…….
Reply from Starluck Flowers2026-08-10
Dear Customer,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Ordered Funeral Flowers thinking that this was a local florist that would be able to fill my order and deliver the plant on time. On Sat, Aug 1, 2:54 PM I received the following email. Your Order is Confirmed
We have accepted your order, and we're getting it ready.
Your payment was authorized successfully. We will capture the payment when your order is prepared.
Order Number 228563
On Sun, Aug 2, 7:53 AM I received the following email:
Order Cancelled
I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.
Order Number 228563
In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies.
I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.
Thank you for your understanding!
Today is August 9th and still no follow-up or refund, but the funds have cleared my bank!
Because these were funeral flowers I had to quickly scramble and purchase flowers and hand deliver them myself.
Reply from Starluck Flowers2026-08-17
Dear Barbara,
We would like to clarify the details regarding your Medium Dish Garden order. This purchase had to be voided because the assigned local flower shop in that area was unable to complete the delivery.
Our automated protocol instantly releases all payment holds upon cancellation. To eliminate any potential communication delays between banking networks, we have executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
This place is a joke!! I ordered an arrangement for same day delivery, after I paid for the order by credit card, I got an email a few hours later saying it could not be delivered that day. I cancelled the order due to needing it that day. This was in May , I have still not had a refund credited to my account, it’s now August! This business needs to be closed down by the proper authority because they rob people and lie each time you communicate with them!!!
Reply from Starluck Flowers2026-08-17
Dear Ann,
Your order for the Medium Dish Garden had to be canceled because same-day fulfillment could not be safely completed within the remaining delivery window by our local florist.
We never hold payments for unfulfilled orders. While your full refund was issued upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure there are no lingering holds between banking channels.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Dear Kim,
Thank you for sharing your positive feedback! Providing helpful, dedicated service is always our top goal. If you have any thoughts on the flower arrangement itself or the delivery, we would love to know your impressions.
Best regards,
Ordered flowers for my Anniversary - TOTAL LETDOWN
Ordered flowers for my Anniversary and was told by “Paul” there would not be a problem. Thanked me profusely for my business. Now here we are when my wife should already have the flowers, I get an email saying they are sending a refund when it’s too late for me to make other arrangements. I can only pray my refund experience is better that previous ratings! Do not trust them! Saw where other reviewers said they waited extended period and still had not received their refund!
Reply from Starluck Flowers2026-08-17
Dear Donald,
We would like to clarify the details regarding your Arrive In Style order. This purchase had to be voided because there was no local florist partner within the service radius of that specific delivery address.
Our rule for unfulfillable deliveries is to dispatch an immediate cancellation notice to the provided email and release all payment authorizations right away. The transaction was fully voided on our platform with zero delay.
Your financial institution will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
Dear Virginia,
Thank you for your wonderful feedback! Providing courteous and responsive service from start to finish is always our top standard. We hope the floral gift brought a bright smile to your recipient, and we can’t wait to help you with your future flower deliveries!
Best regards,
Patrick was amazing!! I needed a delivery asap and he really helped to make this happen!!
Reply from Starluck Flowers2026-08-17
Dear Terri,
Thank you so much for the wonderful 5-star review! We are thrilled to hear that Patrick was able to step in and make your urgent ASAP delivery happen seamlessly. We would love to know how the flowers were received and how your recipient liked the arrangement!
Best regards,
Wry helpful. Called me to verify everything. Would use them again.
Reply from Starluck Flowers2026-08-17
Dear Gail,
Thank you for taking the time to share your review! Ensuring every order detail is fully verified is always our priority. We hope the flowers brought great joy to your recipient, and we look forward to assisting you again in the future!
Best regards,
Flowers were ordered for my daughter's birthday in June. On the same day that I ordered the flowers Starluck sent me an email saying that they had to cancel the order and I was going to receive my refund. Remind you this was in June. Here we are onAugust 7th and I am still waiting on a refund. I have spoken with several people at Starluck that continues to tell me I will get it back in 3 to 10 business days. We are in August and still no refund as of August 7th. Again I spoke with someone and I'm getting the same answer 3 to 10 business days. I advise anyone not to use this crooked company and in further review I see that they are already under radar with the Better Business Bureau. What does that tell you?
Reply from Starluck Flowers2026-08-17
Dear Lakethia,
We would like to clarify regarding your Sweet Thoughts Bouquet with Red Roses order. This purchase had to be voided because local florist dispatch schedules had closed, making safe same-day fulfillment impossible.
When an order is canceled, our system automatically and immediately releases the payment back to the original source. While this reimbursement was finalized on our side the moment the order was dropped, we executed an additional manual refund push through our payment gateway today to eliminate any potential banking delays.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Dear Jason,
Thank you so much for the 5-star rating! We are delighted to hear that everything has gone smoothly with your order so far. We would love to know your thoughts once the flowers arrive and how the recipient enjoys the arrangement!
Best regards,
Patrick was very helpful. He was polite and respectful. He called me after I sent in the order to verify the address which I had made a mistake. Wonderful service
Reply from Starluck Flowers2026-08-17
Dear Janis,
Thank you for your fantastic feedback! Patrick will be delighted to hear your kind words about his follow-up call and support. We hope the arrangement made a beautiful impression on your recipient, and we can’t wait to assist you on your next floral gift!
Best regards,
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