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Is Starluck Flowers legit?
Starluck Flowers (starluckflowers.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 51% give 1 star; The business has replied to 81% of negative reviews. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many customers explained that their orders were abruptly canceled shortly after being placed, often without receiving timely explanations. Consumers frequently mentioned facing huge delays when trying to get refunds issued to their accounts after these sudden cancellations. People also pointed out that money continued to be taken or charged even after orders were called off.
Some people were satisfied with the customer service, noting that staff members were extremely helpful when placing orders. Reviewers also appreciated receiving phone calls to confirm order details, ensuring fresh arrangements arrived in a timely manner.
Auto-generated from all reviews of this business. For reference only.
This company is total garbage. PLEASE don't waste your time and money with them. Customer service was some of the worst I've encountered, people answering the line and not even realizing they're on a live call. When I finally did get to talk to someone they couldn't answer any of my questions. It's honestly my fault for going with them. To be fair to myself I was lied to about them having a florist in my area. PLEASE just go with a local florist.
Reply from Starluck Flowers2026-08-10
Dear Sean,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
I would give them 0 stars if possible. My wife had a very close friend who was on her last days and wanted to be home with her family when she died. My wife looked at Starluck Flowers and the address said the town her friend lived in, so she ordered flowers from them. After placing the order she read some reviews that were not good at all. She immediately called Starluck Flowers and they said they would cancel her order and she would not be charged. I was watching our credit card closely....after 8 days the charge went through. I had to contact my Credit Card customer service and now it is in dispute and could take up to 90 days to get it fixed, if at all. DO NOT ORDER FLOWERS FROM THEM...PERIOD!!! Now they ask for my order information, but to send it to them at their email address(which I can't put here per policy) Which I just did. But, by the time I read that they wanted more in formation, my review was taken down by Trustpilot. Another way Starluck Flowers scams people.
Reply from Starluck Flowers2026-08-10
Dear Brian,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Patrick was a pleasure to work with.
He made ordering so easy. Great customer service.
Thank you,
Tracey
Reply from Starluck Flowers2026-08-17
Dear Tracey,
Thank you for your fantastic feedback! Patrick will be delighted to know his assistance made your experience easy and enjoyable. We hope the blooms brought great joy to the recipient, and we look forward to your next floral delivery!
Best regards,
Patrick was very thorough and pleasant in confirming my order.
Reply from Starluck Flowers2026-08-17
Dear James,
Thank you for sharing your positive feedback! Ensuring every detail is accurately confirmed with courteous care is always our standard. We hope the floral gift made a wonderful impression, and we can’t wait to assist you on your next order!
Best regards,
DO NOT use this company. Evidently their method if operation is to take the order, cancel shortly thereafter saying flowers not deliverable and claim they'll issue a refund. I've been chasing them for 2 weeks with promises that "Robertha Kiley,
Customer Service Manager, is personally looking into this". BS, they are scammers. Call your bank if they did this to you!
Reply from Starluck Flowers2026-08-10
Dear Elizabeth,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
The delivery did not show up and neither did the refund. Total scam! Had to dispute the transaction with my bank to get my money back. Was told by the bank that you have 60 days to dispute. Don’t wait!
Reply from Starluck Flowers2026-07-31
Dear Shawn,
Thank you for sharing your feedback. Your order for the Money Tree had to be canceled because the item was temporarily out of stock at our local partner shop in that area.
To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
I ordered from Starluck after my dad died. When I placed the order online, a man called me to confirm and made fun of me saying "only women order flowers for themselves." I was in a very sad place so I ignored it but when the order arrived, it was the entirely wrong bouquet (I had ordered one with a keepsake pitcher to remind me of dad) AND it was very wilty and brownish. I asked the delivery lady to please take them back and ask the florist to call. They did. And BADGERED me about letting them resend it until I finally said I want a refund and hung up in TEARS. I checked my bank a few days later and...surprise!...no refund...no flowers. After checking online this seems standard operating procedure for this company. I have had to go through additional hassle to request my bank reverse charges (which they are) in my time of grief. I BEG YOU, for your own sake, please, don't order flowers from here. If you decide to, PLEASE, review the BBB and their complaints which are pretty epic across the web. I am betting there will be a Class action lawsuit before too much longer, since it seems this company steals professionally (at least that is what I gather from their reviews).
Reply from Starluck Flowers2026-07-31
Dear Cristie,
We would like to clarify the facts surrounding your Pour On The Lavender Bouquet order. Our records confirm that the arrangement was successfully prepared using fresh, high-quality stems and delivered to your specified address on schedule. Because fresh flowers are subject to seasonal availability, minor flower or container substitutions are standard industry practice to ensure the freshest possible blooms are sent.
Upon delivery, the driver was requested to take the arrangement back as it was refused at the door. Although our local partner florist charged us in full for the completed design and delivery attempt, we still processed a full refund to your account to prioritize customer satisfaction.
Please allow standard banking timelines for your credit card issuer to reflect the credited balance.
Best regards,
First order with this company. User friendly website. Appreciated the phone call to confirm order and ask if I had any additional questions/concerns.
Would use them for future orders
Thank you!
Reply from Starluck Flowers2026-08-17
Dear Pamela,
Thank you for sharing such wonderful feedback about your first experience with us! Providing clear communication and attentive support is always our top priority. We hope the fresh arrangement made a lasting impression on your recipient!
Best regards,
SCAM ALERT!!! Do not order from this company. They cancelled my order the same day I made it saying that didn't have a florist to handle it in the area. They processed the charge over a week later and have yet to refund my money.
Reply from Starluck Flowers2026-07-31
Dear Sherry,
We would like to clarify the details regarding your Beautiful in Blue order. This purchase was voided because the recipient's address fell beyond the operational zone needed to ensure a safe delivery by our local florist in that area.
To verify that this transaction is completely finalized on all networks and to clear any bank holds, we have manually pushed your refund through our processor a second time.
Your bank will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
Patrick called me to double check all the info and to make sure someone would be home to receive the flowers. Due to them not being able to withstand the heat. He called me the same day the order was placed. I would recommend this company for care and delivery.
Reply from Starluck Flowers2026-08-17
Dear Ryan,
We are delighted that Patrick's proactive call helped protect your flowers from the heat and ensured a smooth handoff.
We hope the flowers arrived fresh and vibrant, and we can’t wait to assist you with your next floral gift!
Best regards,
For My step Moms birthday I ordered a bouquet of flower .
Within a few hours a received an email saying they had no delivery drivers and cancelled the order.
They promised to refund the money within 7 to 10 business days.
That was June 8th and I’m still waiting on that refund.
Stay away from this business!!!
I ended up using 1800flowers and had an amazing experience.
Do yourself a favor and never use this business
Reply from Starluck Flowers2026-07-31
Dear Marianne,
Your order for the How Sweet It Is arrangement had to be canceled because it was submitted past the daily operational cutoff time required for safe, same-day delivery in that area.
To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today. Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
Dear Ian,
Thank you so much for the 5-star rating! We are thrilled to hear that you appreciated our follow-up service and competitive pricing. We would love to know how the flowers turned out and how the recipient loved the arrangement—we look forward to delivering for you again!
Best regards,
Patrick was absolutely amazing. He made sure everything coordinated perfectly. He was very kind and punctual. Prices are significantly less then everyone else. I will get my flowers here every time.
Reply from Starluck Flowers2026-08-17
Dear Katie,
Thank you for your fantastic feedback! Patrick will be delighted to know his dedicated assistance made such a great impression. We hope the flowers brought great joy to your recipient, and we look forward to delivering for you every time!
Best regards,
Very polite and helpful, making sure I got exactly what I needed. No delivery charge or fees. Beautiful flowers! Even called back when they had a question about order. Would use them again.
Reply from Starluck Flowers2026-08-17
Dear Alice,
Thank you for taking the time to share your experience! Delivering gorgeous flowers with courteous support and zero hidden fees is always our standard. We hope the blooms made a lasting impression on your recipient!
Best regards,
Zero stars. Order was promised to be delivered on time but was cancelled after the delivery date. Will put in a scam report with the BBB and my credit card company. Do not order from them
Reply from Starluck Flowers2026-07-31
Dear Debs,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
My order was cancelled without reason and four weeks later still waiting on a refund. Very shabby service
Reply from Starluck Flowers2026-07-31
Dear Stephen,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at [email protected] and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Dear Carol,
Thank you for taking the time to share your feedback! Providing attentive, supportive service is always our priority. If you have any thoughts on the arrangement or overall presentation, we would love to know your impressions.
Best regards,
I’d give them a 0 if I could , This is a scam business with over 1000 complaints with the better business bureau . They pay trustpilot . The 4 reviews 3 days ago are obvious lies . My father did not receive his final
Father’s Day gift because of these crappy people . I ask anyone who had dealt with them to go to Google to complain . They should not be able to advertise on Google.
Reply from Starluck Flowers2026-07-31
Dear Jean,
As a nationwide floral service delivering hundreds of orders daily across the country, we collaborate with local florist partners to handle fulfillment in each region.
Your order for the Perfect Chevy Pickup by Teleflora had to be canceled because the delivery address was located outside the active coverage zone of our local partner florist. To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
Scam do not use. Ordered flowers and had to cancel credit card. They have taken over numerous web sites. They are from NY and phone numbers are answered by people from other countries. Ruth Roses is another scam company. FBI investigating.
Reply from Starluck Flowers2026-07-31
Dear Linda,
Thank you for sharing your feedback. As a nationwide floral service delivering hundreds of orders daily across the country, we collaborate with local florist partners to handle fulfillment in each region.
Your order for Floral Buzz Bouquet had to be canceled because the delivery address was located outside the active coverage zone of our local partner florist.
To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today. Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
Kiky Florist
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