Starluck Flowers

Dear Dawn, We would like to clarify the details regarding your two orders for the Money Tree. Holding customer payments is never our policy, and whenever an order cannot be fulfilled by our local partner florist, our automated protocol initiates a full reimbursement immediately. To ensure that both transactions are fully resolved and to eliminate any lingering banking holds, our team has manually re-pushed the full refunds for both of your orders through our billing platform today. Please allow standard financial processing timelines for your banking institution to reflect the credited balances on your statement. Best regards,

Dear Benjamin, Your order for the Pretty Please arrangement was canceled because the delivery address provided was located outside the active coverage area of our local partner florist network. We never hold customer funds for unfulfilled deliveries. While your full reimbursement was issued immediately upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure complete clearance between banking systems. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards,

Dear Lisa, Thank you for your fantastic feedback! Patrick will be delighted to know his dedicated assistance made a difference for your order. We hope the fresh arrangement brought great joy to your recipient, and we look forward to delivering for you every time! Best regards,

Dear Jamie, We would like to clarify what occurred with your Morning Melody and Mylar Balloons order. This purchase had to be voided because there was no local partner florist available within the delivery radius to fulfill the order. Our strict protocol when a delivery cannot be completed is to cancel the order and release all payment authorizations right away. To verify complete clearance across banking channels, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,

Dear Taren, We would like to clarify what occurred with your How Sweet It Is order. This purchase had to be voided because local dispatch and delivery schedules for same-day fulfillment had already closed for the day. Our strict protocol when same-day fulfillment is no longer feasible is to immediately release all customer funds. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards,

Dear Richard, We would like to clarify what occurred with your Brilliant Birthday Blooms order. This purchase had to be voided because the destination address exceeded the operational coverage radius required for safe delivery by our local flower shops. Our strict policy is to immediately release all payment authorizations when an order is dropped. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,

Dear Bob, Thank you so much for the 5-star rating! We are thrilled to hear that you were pleased with our pricing, delivery service, and customer support. We would also love to know how the flowers turned out and how the recipient loved the arrangement—we look forward to delivering for you again! Best regards,

Dear Shelby, We would like to clarify the details regarding your Pretty Please order. This purchase had to be voided because there was no local flower shop within the delivery radius available to complete the handoff. Our protocol for unfulfillable deliveries is to immediately release all payment authorizations back to the customer. To eliminate any potential delay across banking channels, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,

Dear Mohamed, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,