I grateful that my order was correct. My project was successful.
Metal was exactly what I needed to complete my task.
About Steel Supply, L.P.
Data updated- Website
- steelsupplylp.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (15/15)
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About this business
Steel Supply, L.P. offers one of the largest and broadest selections of structural steel in Houston, Texas.
Written by the business, not verified by us.Is Steel Supply, L.P. legit?
Steel Supply, L.P. (steelsupplylp.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fair pricing structure, excellent product craftsmanship, and remarkably fast shipping times that make projects much easier to complete. People consistently appreciate finding specific, hard-to-find metal parts and receiving entirely accurate orders delivered promptly to their properties. Shoppers also note that the thoughtful packaging protects delicate items well during transit, ensuring everything arrives ready for immediate use. However, some people mentioned experiencing unexpected delivery delays or long waiting times for their packages to finally arrive. A few other people also felt that standard shipping costs were quite high relative to the overall item price.
Auto-generated from all reviews of this business. For reference only.What people say
Great service and pricing
Great service and pricing. Fair cut charges as treat my typical small orders with the same degree of attention that I am sure the apply to large commercial orders. Highly recommended.
Product just arrived it is exactly what…
Product just arrived it is exactly what i needed to complete and project pricing was great ,craftsmanship is excellent , packaging thoughtful to eliminate any chance of damage in transit. Will definitely be using Steel Supply. LP again and again
friendly customer service
friendly customer service, on time delivery and good quality product at a fair pricing.
I placed my order online and when I…
I placed my order online and when I received it one piece was wrong, I notified them and they made good on it right away.
Good experience
Ordering, shipping, delivery were all good. I was surprised to see the solder type material on defects. Perhaps that is normal? It was "good enough" so I didn't fuss about it. I did send an email to steelsupplyinc at their sales email address at 8:42pm on April 4th about finishing on the product. They responded promptly but it went to spam so look out for that.
Reply from Steel Supply, L.P.2026-04-20
Hi Jeff, Thank you for your feedback. We’re glad to hear that ordering and delivery went smoothly. The marks you noticed can occur during the manufacturing process, but we understand your concern about the finish. We also apologize for missing your email; that’s not the level of service we aim to provide. We’ll follow up with you directly to address your questions and make sure everything is taken care of. - Steel Supply, L.P.
Fast and it was as described
Only 7 of the pieces had holes punched…
Only 7 of the pieces had holes punched in the brackets
Reply from Steel Supply, L.P.2026-04-20
Hi Kurt, We’re sorry for the mix-up. It appears we have two variations of this item, and your order may have included a combination of pieces with and without holes. We’ll be reaching out via email to make this right. Thank you for taking the time to leave us a review. - Steel Supply, L.P.
Prompt service and a great product!
Fair prices
Fair prices , great selection, prompt delivery. Excellent company
Selection and shipping time
Quick Service
Quick Service, items just as described in size, shape, and quality. Would recommend to others.
Steel Supply took care of my order even…
Steel Supply took care of my order even though it was a smaller order, less than $100. Items were well packaged and shipped quickly via UPS. I appreciate that they were willing to fulfill my order and provide great customer service. I will definitely be ordering from them again in the near future.
Great product with fast delivery
Great product with fast delivery. Ordering online was easy.
Got the parts I ordered right on…
Got the parts I ordered right on schedule
Exactly what we needed
Exactly what we needed. Fit perfectly and both items were an odd size. Fast delivery. Perfect job!!
Fast turn around and good support
I made a mistake and had to cancel an…
I made a mistake and had to cancel an online order, that I hadn't realized until I made it to will-call. The will-call clerk advised me to talk to the front desk. I cant recall the gentleman's name, but he was more than helpful and professional. I made it out with the product I needed, with zero hiccups. That's why I shop with Steel Supply, and will continue to. The shop employees are also very professional and quick.
Haven’t received them
Reply from Steel Supply, L.P.2026-04-06
Hi Dan: Thank you for taking the time to leave a review. The order shows to have been shipped the same day and delivered on 3/20. We will be reaching out via email to provide further details and offer a solution. - Steel Supply, L.P.
Brought an online order in for…
Brought an online order in for exchange, expecting a quick “in & out&” transaction. Originally bought the product out of the Telephone Rd store and because of the excessive shipping charge ($25 on a $19 purchase of 30 pipe caps (.3lbs)!!), I decided did not want to incur another shipping charge so I opted to drive your West Road store because it was closer to where I live, Montgomery Texas. As stated, I expected a quick and easy exchange, but that turned into a 20-25minute ordeal, ultimately caused me to miss a Dr. appointment. I provided all the original documentation, sales invoice along with an RMA # I received from the telephone rd store. After my salesman disappeared to the back, not to return for what seemed to be 20 minutes!, I resolved myself and finally went to get the right-size replacement caps you had on the floor, paid for them so I could be on my way. I was told I would get a refund on the original order. We’ll see!? It was not a good experience.
Reply from Steel Supply, L.P.2026-04-06
Hi Mike: We’re really sorry to hear about your experience. This is not the level of service we aim to provide. An exchange should absolutely be a quick and straightforward process, especially when you come prepared with your invoice and RMA. We understand how frustrating it must have been to wait that long and ultimately miss your appointment; that’s completely unacceptable. Regarding the shipping, we understand your concern. Shipping rates are calculated based on carrier pricing and order handling, but we know that can feel excessive on smaller orders, and we’re actively reviewing ways to improve that experience. As for your refund, that has been processed, and you should see it reflected soon. If you don’t, please reach out to us directly so we can make it right immediately. We truly appreciate your feedback; it helps us identify where we need to improve, especially in communication and turnaround time at the counter. - Steel Supply, L.P.
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