Great customer service
Response time was good and I had made a mistake and Ella was more than accommodating to help me get it sorted out I was impressed and very thankful
About Sunber Hair
Data updated- Website
- sunberhair.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 94% (15/16)
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About this business
Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Written by the business, not verified by us.Is Sunber Hair legit?
Sunber Hair (sunberhair.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderful product quality and the exceptional support provided by the helpful staff members. Many individuals appreciate the prompt assistance when managing order changes, ensuring that all questions are answered thoroughly and quickly. However, some reviewers were not happy with shipping delays and frustrating issues regarding missing or untrackable items. A few other people also felt that the quality of certain items did not meet their expectations, mentioning unexpected shedding or poor material. Consumers dealing with these inconveniences noted that getting timely resolutions or proper communication could sometimes be difficult during their purchase process.
Auto-generated from all reviews of this business. For reference only.What people say
They went above and beyond for me…
They went above and beyond for me because I exchanged an order at the last minute. And ended up purchasing 2 wigs.
This wig is absolutely amazing
This wig is absolutely amazing. I love it. Sunber, thanks for always keeping me looking flawless!
The hair is very beautiful the layers…
The hair is very beautiful the layers were perfect and the lace came pre bleach and pre plucked and Pre-cut which makes it easy for me to put on and go.
I ordered the wrong wig and once I…
I ordered the wrong wig and once I realized my error I contacted customer support. I’m very thankful that my order was refunded. I’m very pleased that it wasn’t a hassle to receive the refund.
The customer service person I was…
The customer service person I was working with kept me informed of every detail of the process
Great communication and service
I had a question regarding when I would receive my delivery, because I didn't have a tracking number. My inquiry was addressed in a timely manner with the information I needed.
Not what I paid for
The wig I originally ordered was unavailable for express shipping which I also paid for. I was asked if there was another wig I’d like and after sending several different wigs, none of those would be available as well. I had to settle for a wig that was a completely differently color than the one I initially wanted. Poor management as far as what products are actually available and what is not available.
Reply from Sunber Hair2025-10-22
Hi, Allure, thank you for reaching out to us and sharing your concern regarding the order you paid on our website. We truly value your trust in our brand and are sorry to hear about the exchange problem you have experienced. But please trust that we never meant to let such thing happened to you. Because some of our hairs can’t do express shipping as they’re not available in our US’s warehouse, one of our worldwide warehouses. That’s also the reason why we contacted you to change. But we do feel sorry and shamed about the inconvenience we made. So our specialized customer service will contact you and offer you the solution soon. And if you need anything else, pls contact us freely. By the way, we are committed to providing high-quality service and ensuring customer satisfaction for a long time. We take all feedback seriously and would like to better understand the situation to provide you with the best possible support. And please trust that we never meant to delay anything. Especially when the returning shipping is not up to us. Again, we are terribly sorry for this situation. Sunber warmest wishes you good luck, good health, and good cheer.
My experience with Sunber has been…
My experience with Sunber has been amazing, I placed an order with them for a fabulous 26 inch wig and I didn’t receive it(due to a postal error) they didn’t hesitate, first point me in the direction to file a claim and then they sent me another wig!
I love the wigs
I love the wigs. I was happy I was able to get assistance in a transition I had issues with. Received my order very happy with my purchase. Will continue to be a customer.
Superb Customer Service
I placed an order for a wig & then quickly realized I wanted to exchange it for something that was more compatible with my style. I emailed Sunber Hair immediately & requested to cancel my order. The customer service Rep was able to change my order to a different wig that I really liked, without any hiccups. Customer Service was amazing, they really went above and beyond. Will definitely shop again.
I’ve been complimented so many times in…
I’ve been complimented so many times in this unit, I cannot count. The ash brown is luxurious.
Sunber Hair is a professional company
Sunber Hair is a professional company. I had a little discrepancy with my order but Sunber Hair made it a non issue. Thanks!
Sunber Hair- Top Notch Services
Fast and well packaged item Great seamless communication, dedicated staff, ensured customer satisfaction Step by step clear process in returns or exchange, timely response to customers Perfect transaction process Clear follow up with customer Will buy again, highly recommended Sunber Hair🤩 Felt respected and valued and that meant a lot to me Sunber Hair do as they say!
In my own error during ordering I…
In my own error during ordering I accidentally had the wrong city and state on my order. I emailed Sunber Customer service department immediately after I noticed the error. I was thinking oh no my order is not going to get fixed. But Jessica responded with the quickness stating she would get the address updated and send tracking information. The next day I received tracking with my address corrected. Thank you Jessica for your professionalism and quick service.
Never seems to disappoint
Excellent quality and their customer service is great. This is my second time ordering and they never disappoint. I ordered a 16 inch wig and they were out of stock. Customer service reached out to me several times to explain and rectify the problem. They offered me another length in the same style wig with no upcharge. I will definitely keep ordering from Sunber Hair, and if you haven't tried them please do. What you see is what you get.
I love Sunber Hair they are very…
I love Sunber Hair they are very professional and very helpful plus quick with their products!
Omg!
Omg! Was my 1st words once I took this unit out the box. The hair is soft, full, true to length and absolutely stunning 🥰
Hair was beautiful
Hair was beautiful, customer service was excellent. Keep in contact with me the entire time, and sent my order in 2 days . Very grateful for all the help and kindness I received. Definitely will continue to buy
I ordered a wig and was told I would…
I ordered a wig and was told I would receive it in 3-5 business days. Two days after ordering, I received an email saying my order had been cancelled and I would receive a refund that may take up 10 days to appear in my account. This was very disappointing to me, as I did not cancel my order. I was so looking forward to getting the wig due to me being a first time customer. I even paid the extra fee for worry free delivery. I am still shocked by the bad experience with this company.
Reply from Sunber Hair2025-09-12
Hi, Sharon, we are so sorry for the inconvenience you met before. But to protect our customers’ legitimate rights and interests, each order will be verified the security of the transaction before shipping, to avoid credit card theft. The order you paid on Sep 8th was closed on 10th after verified since it did not pass the security audit. And the full refund was finished on the same day. So we recommend checking the order status promptly after finishing the payment, once finding that your order has been closed or canceled. And we do thank you for choosing us at first place and please trust that we never meant to upset you in such way. And we will sent our specialized customer service to contact you soon. We will fix your problem soon. By the way, if you want the screenshot of refund payment, we’re glad to offer. Sunber warmest wishes you good luck, good health, and good cheer.
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