Sunber Hair

HI there!Thank you very much for taking the time to provide your feedback. We sincerely apologize for the disappointment and inconvenience you experienced during your recent shopping. Regarding your feedback regarding your dissatisfaction with the product, this is absolutely not the experience we want our customers to have. We place the utmost importance on product quality and ensure that every item we ship consists of 100% human hair. We intend to conduct a thorough quality investigation into your specific product; to facilitate this, we kindly ask that you provide your order number or contact us directly via email. We will promptly assign a dedicated customer service representative to reach out to you and resolve your after-sales issues in a timely manner. We are happy to provide a complimentary return label to facilitate a return and refund. We deeply value the trust of every customer, and as such, we are committed to providing you with a satisfactory resolution. Thank you again for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us via email; we are always at your service. Sunber Customer Service Team

Hi Nicole Locks! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations in terms of quality. Regarding the product issue you reported, this is absolutely something we don't want our customers to experience. We assure you that the hair we provide is 100% human hair. Human hair, like our own hair, requires regular care. To resolve your issue as quickly as possible, could you please provide your order number? We will assign a specialist to follow up on your order details and resolve the problem, providing you with satisfactory after-sales service. Again, we apologize for the unpleasant experience. Your feedback is very important to us; we value you as a customer and sincerely hope to have the opportunity to provide you with even more satisfactory service in the future. Sunber Customer Service Team

Hi De'Jon Anderson!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We are very saddened to see your review. First, if our customer service caused any misunderstandings when communicating with you about the refund process, I apologize on behalf of the store; this was due to our unclear communication. Regardless, for any after-sales issues related to your order that require processing, we will definitely process your refund promptly and without shirking responsibility. Your satisfaction is always our top priority. We hope you can provide your order information, and we will arrange for a specialist to help you resolve the issue as quickly as possible. We apologize for the unpleasant experience. Your feedback is crucial to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team

Hi Jilly!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We also sincerely apologize for the inconvenience caused by the longer-than-expected delivery time and slow information updates. Shipping issues are the last thing we want to happen, especially after you've had a long wait. We will share your feedback with the logistics team and investigate the current status of your package as soon as possible. Could you provide your order information number? We will assign a dedicated customer service representative to follow up on your order issue and provide you with a satisfactory solution. We apologize for the unpleasant experience. Your feedback is very important to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team

Hi there!Thank you so much for taking the time to write your feedback. We sincerely apologize for the disappointment and inconvenience your recent shopping experience has caused, and we fully understand your feelings. We also sincerely apologize for the inconvenience caused by the longer-than-expected delivery time and slow information updates. Shipping issues are the last thing we want to happen, especially after you've had a long wait. The delivery times advertised are ideal references; actual carriers do occasionally experience delays. We will share your feedback with our logistics team and investigate the current status of your package as soon as possible. Could you provide your order information number? We will assign a dedicated customer service representative to follow up on your order issue and provide you with a satisfactory solution. We apologize for the unpleasant experience. Your feedback is crucial to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. Sunber Customer Service Team