Sveltetraining

We are glad our step-by-step demonstrations and focus on quality are appreciated. Thank you for your feedback. Love, Svelte team

We're so glad you find our workouts manageable and effective! Your positive feedback truly motivates us. Love, Svelte team

We appreciate your feedback and understand your difficulty in finding the specific workout. We are always working to improve clarity. Love, Svelte team

We are so happy to hear how much you love the workout videos and that our customer service has been so helpful and courteous. It's wonderful that your app issue was resolved so quickly, and that you find the coaching personalized and supportive. Love, Svelte team

We appreciate you sharing your experience. We are happy to hear our team was helpful with your sign-in. We understand that switching browsers for app access is inconvenient, and we are actively working to improve our app's compatibility across all browsers for a smoother experience. Love, Svelte team

We're genuinely happy to hear you're loving it so far! We truly appreciate your wonderful feedback. Love, Svelte team

Hi, thank you for sharing this feedback. We're sorry that you didn't receive a response to your email, especially as a new member. We completely understand how important it is to have your questions answered promptly so you feel confident that you've made the right choice. I will have someone from the CS team to contact you today, and we'll be happy to help make sure your questions are addressed. We appreciate you bringing this to our attention and will continue working to provide better support for our new members. -Svelte team

We're glad you enjoyed the workout package and extra resources! We appreciate your feedback regarding the email frequency and will consider it for future improvements. Love, Svelte team

We're so glad you're enjoying the One and Done program and find the videos excellent! We understand your feedback regarding the promotional content in some emails and appreciate you bringing this to our attention. Love, Svelte team

We understand your frustration with the initial login difficulties you experienced. We are actively looking into the technical issues that prevented you from accessing your account on your phone. We appreciate you bringing this to our attention, and we are hopeful that your progress will now be smooth. Love, Svelte team

We're so glad you appreciate our efficient workouts and the personalized attention from our trainers. Thank you for your positive feedback! Love, Svelte team

Hi Terry. Thank you for your feedback. We appreciate YOU. Love, Svelte team

We're so glad to hear you're enjoying the easy yet effective workouts! It's wonderful that you find them repeatable and that they protect your knees and back. Thank you for sharing your positive experience! Love, Svelte team

We are absolutely delighted to hear about your positive experience with our beginner workouts! It's wonderful to know that they are doable and that you're already feeling your core engaged. We understand how challenging it can be to get back into exercise, and we're so glad our easy-to-follow routines are helping you stay consistent. We completely agree that slow and steady wins the race, and we are thrilled that you are enjoying the journey. Thank you for sharing your inspiring feedback! Love, Svelte team

Hi, We’re sorry to hear about your experience and understand how frustrating it must have been to encounter difficulty accessing your account and canceling your subscription. To clarify, the One & Done program is a one-time purchase, while the Accelerated Body Transformation Club is a separate optional membership that includes additional coaching, workouts, meal plans, and community support. Our records and current customer information confirm that customers can access their purchased programs through the member dashboard, and support is available to assist with account or billing concerns. We’re also sorry if the process of connecting with a coach caused any delay or made you feel that you were unable to begin your program. Coaching is intended to provide additional guidance and support, not to prevent customers from receiving access to their purchased materials. We’d genuinely like the opportunity to look into what happened with your specific account and make sure any outstanding access or billing concerns are addressed. Please contact us at [email protected] so our team can review your account and assist you directly. Love, Svelte Team

Hi, thank you for sharing your feedback! We're glad you found the Day 1 workout and enjoyed the exercise program. We're sorry the navigation and additional offers have caused confusion, particularly around understanding what's included and when charges may apply. Our main program is a one-time payment, and any additional bonuses or add-ons are optional and not required to use the program. We understand how important it is to make these distinctions clear. If you're unsure about your Day 2 schedule or need help navigating the program, please reach out to [email protected] and our team will be happy to guide you. We appreciate your feedback and are glad you're enjoying the workouts so far! -Svelte team

Hi, Brenda. Thank you for sharing your feedback. We're sorry to hear that you've had difficulty canceling your subscription. We understand how frustrating that experience can be. Please reach out to us at [email protected], and our team will be happy to assist you with your cancellation request as quickly as possible. Thank you for bringing this to our attention. Your feedback helps us improve the experience for all of our members. -Svelte team

We're so glad you found the Svelte training helpful! We understand that budget constraints can be challenging, and we appreciate your honest feedback regarding the subscription model. Love, Svelte team

Hi, thank you for sharing your feedback. We're sorry to hear that you're not seeing the progress you hoped for and that navigating the website has been difficult. We understand how frustrating it can be when you're unsure where to go or which workouts you're supposed to follow. We'd be happy to help you find the right workout path and make sure you know where to start. Please reach out to us at [email protected], and our team will be glad to assist you. We appreciate your feedback and are always looking for ways to make the experience simpler and easier to navigate. -Svelte team

Hi, Thank you for sharing your feedback. We’re genuinely sorry that your experience felt confusing and overwhelming. We understand that if you were simply looking for accessible workouts, receiving multiple emails and offers can make the experience feel much more complicated than it should. We also apologize for any confusion surrounding the Accelerated Body Transformation Club (ABTC). The ABTC is a separate membership that can be selected during checkout, with a 7-day trial that converts to a monthly membership if not canceled. We recognize that this distinction may not have been clear enough, and we’re sorry you felt caught off guard by it. As for the workouts, One & Done is a digital program designed to be accessed through the member dashboard, with beginner, intermediate, and advanced workouts, a manual, exercise modifications, and a workout calendar. Customers can begin the workouts directly through the dashboard without needing to wait for coaching. Your comments about navigation and the volume of communications are especially valuable to us. We never want customers to feel pressured or frustrated while trying to access something they purchased. We’ll take your feedback seriously as we continue working to make the member experience clearer and easier to navigate. If you’d like us to review your account, including the ABTC cancellation and any communications you received, please reach out to [email protected]. Our team will be happy to look into this with you. Love, Svelte Team