Our mission at Teamson is to become the leading provider of toys, lifestyle furniture and accessories by offering exceptional value and stylish products. We continuously strive to surpass your expectations by creating quality pieces that are both innovative and attractive. Our ultimate mission is to be by your side for years to come.
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Is Teamson legit?
Teamson (teamson.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally responsive, helpful, and quick to resolve missing or damaged parts without any hassle. People also note that the products, including decorative fountains and small furniture pieces, are beautifully designed, well-made, and arrive promptly.
However, some reviewers were not happy with occasional shipping delays and unexpected product defects upon opening the boxes. Consumers also mentioned experiencing frustrating issues with incorrect assembly parts, missing components inside packages, or non-replaceable lighting features that failed prematurely. A few people felt that the support provided in certain troubleshooting situations did not fully resolve their specific technical problems.
Auto-generated from all reviews of this business. For reference only.
We bought a play kitchen. While very cute, the door to the fridge no longer latches shut after less than a few days and the door to the oven is balky and impossible too open. Some of the pieces were scratched up when we opened the box to assemble. The quality is not quite as good as we would have hoped for. Also wish there was less branding on the kitchen and accessories. Feels like it’s just for insta.
Reply from Teamson2025-07-16
Hi Asd,
Thank you for your feedback, and we're truly sorry to hear about the issues you’ve experienced with your play kitchen. We appreciate you taking the time to share your thoughts.
We sincerely apologize for the damaged and faulty components. Please note that we offer a 30-day warranty on all of our products, and while we didn't see a warranty claim submitted under your name, we’d be more than happy to help make things right.
Our customer care team will be reaching out to you directly via email to offer replacement parts and further assistance. We want to ensure your experience improves from here and that your little one can continue enjoying their kitchen set.
Thank you again for your input, we take your comments seriously and are working to improve.
Best regards,
This company doesn’t even deserve a review. I bought one of the resin water fountains off Amazon, it clearly says it comes with a manufacturer 30 day warranty. After 3 weeks the pump stopped working. I called teamson and was asked to send proof of the purchase. I sent them proof of the purchase and then was told because I bought it from Amazon that they could not honor the warrantee. This company does not stand behind their products and could care less about customer satisfaction. They should not be in business.
Reply from Teamson2025-06-25
Hi Mark,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and truly understand your frustration.
As mentioned in our previous communication, our warranty coverage applies to items purchased directly from authorized retailers. Unfortunately, the product in question was purchased from an Amazon Resale. As such, we are unable to verify how it was stored, handled, or whether it may have been previously used, which places it outside the scope of our warranty policy.
Also, according to Amazon’s resale policy (https://www.amazon.com/b?node=10158976011), products sold by Amazon Resale or marked as “used” generally do not come with a manufacturer's warranty. However, these items are typically covered under Amazon's 30-day return policy, and we recommend contacting Amazon Customer Service for further assistance in such cases.
We sincerely appreciate your feedback and hope for your understanding. If there’s anything else we can assist with—such as checking the availability of replacement parts for purchase—we’re more than happy to help.
Best regards,
My order of 4 Tier Cascading Bowl Solar Fountain (RJ-23062N) through Amazon came with a missing adapter piece at the end of tubing. I emailed to Teamson's support team explaining the situation with photos. To my surprise, I got email response back almost immediately. Even though it has been more than 30 days (passed warranty time), the Teamson's Customer Care mailed me the adaptor piece within days. I am very happy with the support I received in timely and courteous manner.
The customer support was excellent. They responded to my needs in a very timely manner. I needed 2 parts and they were very efficient in shipping them to me quickly.
Company website was easy to navigate.. found the product I needed very quickly.. had no difficulty ordering and it was delivered very fast.. definitely recommend this company
Ordered a water feature for s new garden design. It was exactly what
The design needed.It arrived but to our utter dismay it was nothing.like we ordered in fact it was not only a completely different design also solar powered ot mains electric which was vital to the design of garden.terrible service and no one to speak to try again to get correct product.now been returned.never use them again and we were going to.
Reply from Teamson2025-05-30
I'm very sorry to hear of the issue with your order. It appears you're an UK resident attempting to leave a review for our UK branch. This review was published for our US branch who's unable to provide customer support in other regions.
We recommend contacting our UK team at [email protected] and be sure to check your junk or spam folder in case any email responses from our UK team gets routed to your emails junk or spam folder by mistake.
We recently purchased a bathroom cabinet. Some of the directions were hard to understand as there were illustrations but nothing in writing. We called Teamson and was given outstanding guidance from Peter. He was absolutely amazing. Great service and we love our cabinet.
The Teamson team answered my emails right away,they guided me through the process of finding the right replacement parts and shipped my parts in a timely manner they arrived well packaged and were exactly what I needed and fit perfectly
The company amazed me with the rapid response to my email regarding a missing piece to the fountain that we purchased. It took about 10 days from the date of my email for me to receive the part. The fountain itself is beautiful and a wonderful addition to our patio
My doll was delivered in a timely manner. She was just perfect and great quality for the money. She compares to the more expensive 18in dolls and was able to get her with red hair and blue eyes. I will continue my business with this company.
I ordered through the range and I needed to return item as it was faulty, the range weren't helpful at all but I spoke to a lovely girl called Charlotte at Teamson who was so incredibly helpful and kind. She sorted my issue for the me really quickly and arranged collection for the faulty item the next day.
Thank you again Charlotte for helping and going above and beyond :)
Hello Teamson Team,
I cannot begin to tell you what a pleasure it has been to work with you on my issue. I want to thank you for your prompt responses to my repeated emails. In addition, I want to thank you for being so accommodating over what is such a small piece that needed to be replaced. I absolutely love this lamp and I was fearful that I would not be able to use it again. I bought the rose gold arc dome lamp originally through Wayfair but I wanted to also share that I am on your website shopping right now for other items that I need for my new house. Your home brooklyn sideboard will be perfect for my living room.
Thank you again for the wonderful service and you have made me a customer for life.
Kindest regards,
JJ
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