Your closet called. It's bored. Rent 10 items/month from brands like For Love & Lemons, LoveShackFancy, Free People & more. Swap when you’re ready for something new!
Written by the business, not verified by us.FashionPass (thefashionpass.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the diverse clothing selection and mention how wonderfully easy it is to discover trendy pieces suitable for any upcoming special occasion. People also highlight the exceptional support team, noting that representatives are always prompt, polite, and genuinely eager to help resolve any questions quickly. Though some customers were not happy with their overall orders, mentioning that items occasionally arrived damaged, worn out, or with incorrect sizing. A few reviewers also experienced frustrating communication delays when trying to get a helpful resolution from support regarding these specific problems.
Auto-generated from all reviews of this business. For reference only.I love every single piece of clothing and jewelry I’ve ever gotten from here. The fact that I can switch up my wardrobe so easily and get to choose if I want to keep/buy the ones that I loved -is simply amazing! As somebody that was (is) a compulsive buyer, having something like this company is a game changer. Plus honestly, whoever is choosing which garments to get every season has such a perfect eye for fashion. Could not recommend more!
My item is missing and they wont send it or respond to my emails. Additionally, all of my items smell like perfume and are in disgusting condition
If I could give it a negative star I would! I contacted them because I had a 30.00 TShirt that I had transfers to the next order but decided I did not want to continue my subscription- my size was always out of stock and the options just weren’t that good. They assured me that since I cancelled, my card would only be charged for the cheap shirt (everything else was returned). I come home from vacation to see that they have tried to charge my card multiple times for obscene amounts, far exceeding the cost of the shirt. Luckily my bank declined but now they want 137.00 for a 30.00 shirt- not happening. Do not use this service. After this happened, I did some research and it seems this happens all the time.
FashionPass has an amazing selection of brands and clothing items to select from. They have super fast delivery and the return process is super easy, although, I do wish they used USP rather than FedEx (shortage of FedEx locations in Denver). It’s easy to switch out items and they’re great about alerting you when an item is back in stock. World class customer service. Overall, a really great option if you’re looking for a quick closet refresh for an event or trip. Would recommend to a friend!
Horrible customer service. No one will get back to me. My package went missing on its way here over a week ago and Ive sent 3 emails and have heard nothing back from them. They dont care and they lock you into your membership. I can't cancel this subscription because I technically am "renting items" meanwhile I haven't received my items. Disgraceful.
Sydney handled my issue with ease and went above and beyond, providing top tier support. She clearly provides value to the company and I'm sure I'm not the only one who wishes more support staff were more like Sydney!
First experience was really good. Second was terrible. Awful customer service. Clothing is old, smelly and worn out. They are unresponsive and do not resolve their customer service issues. Offer no solutions. Terrible. Will never recommend or use again.
I had great customer service after a return issue. The team was so kind, helpful, understanding, and had great communication with me throughout!
Every time I’ve emailed fashionpass, I’ve gotten a woman who is eager and excited to help. It’s such a refreshing feeling to know that the girl on the other side wants me to look good and feel my best. They’re friendly, great at communicating, and able to explain the complicated process well. I really love this website and will continue to use it.
Customer service was great! They responded quickly and fairly rectified the small issue. Very pleased with this company and am happy to be a customer.
The customer service team is exceptional and helped me out when a package was lost. Their commitment to putting the customer first has made me a long term customer.
The fashion pass customer service is ALWAYS amazing. So friendly and helpful. This time, I worked with Melanie on a very stressful situation where my package was stolen. She was so helpful while being so friendly and welcoming.
I did the $59 trial and returned all the items. When I tried to cancel memebership, they had already charged me for the next month. I contacted customer service and it was non-refundable. I do not recommend renting from this company.
I really like the service that FashionPass provides. It's a unique way to try pieces from brands that are typically outside of my everyday budget. It's the perfect opportunity to grab a nicer outfit for special occasions or vacations without having to commit to purchasing anything yourself. That being said, it's amazing that FashionPass gives you the chance to buy the used product from them at a discounted price, so when you fall in love with a piece, you can snag it! They have a lot of trendy brands available and get new stock often too. My one downside is that I've personally had rough experience with many of the items I've chosen running extremely small and it's frustrating to spend money on renting items I never got to wear - I think that may be a clothing brand issue and not FashionPass though. The return process for rentals is super easy, they provide the mailer bag and label already attached, you just have to drop it at Fedex. You're allowed 2 separate orders a month if you can return in time. I don't like that it's limited to only 5 clothing items because that runs out quick if you get a 2 piece set, but I understand there needs to be stock available for other people. It is fairly expensive for what it is and what you get, but you're paying for convenience. In general, I've been really happy with the service but will only use my subscription when I have special events.
Quick response. Super simple process. Gave an extra item for the trouble
Lexi was fantastic in aiding my ticket #650777 she was so responsive and eager to help! my order was returned to sender at no fault of fashion pass. purely the mistake of the US Postal Service. However, due to lexi‘s diligence and appetite for an above and beyond client experience, she was able to get a new order for me in the mail the next day with expedited shipping at no cost to me. this was an amazing customer experience, especially since fashion pass was not at fault. Lexi‘s customer service is the reason I will continue my membership. In addition to the fabulous selection fashion pass offers.
The clothes look soooo well worn 😖 I rented 5 clothing items, & only 1 top was decent ish. I ended up wearing none of them. Might as well buy a cheap $10 dress from Ross.. cause the quality looked exactly the same. All wrinkled, crumpled & seems to have been worn like at least 50 times each
Amazing customer service, fast shipping, and so much fun choosing new clothes! Its like an endless closet!
FashionPass is one of the best things to happen to me in 2024 (the year I started my subscription). With FashionPass, you get double the monthly rentals of some of the other services. I am constantly getting compliments on my outfits. It’s especially great to have when you have a big event coming up. Additionally, their customer service is top notch!! I’ve had a couple of minor issues and everything is always resolved quickly and with kindness! They go above and beyond! Couldn’t recommend this company enough.
100 reviews matching
Nuuly
Selfie Leslie
Peaches Boutique
My Story Tale
Halara
Fashion Nova
Parisa Wang
The Noli Shop