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Written by the business, not verified by us.FashionPass (thefashionpass.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the diverse clothing selection and mention how wonderfully easy it is to discover trendy pieces suitable for any upcoming special occasion. People also highlight the exceptional support team, noting that representatives are always prompt, polite, and genuinely eager to help resolve any questions quickly. Though some customers were not happy with their overall orders, mentioning that items occasionally arrived damaged, worn out, or with incorrect sizing. A few reviewers also experienced frustrating communication delays when trying to get a helpful resolution from support regarding these specific problems.
Auto-generated from all reviews of this business. For reference only.I have been using this service for YEARS! I love the clothing options. I always have something exciting to wear to the next big event! Or even just on a week day! The customer service has always been above and beyond. I recommend Fashion Pass to everyone!
PLEASE NEVER RENT FROM THIS COMPANY!!! They claimed I failed to return a dress that I in fact packaged in my return and charged me for this $300 item. Customer service only told me that and I quote “I should check around my closet.”. They didn’t notify me of this purchase or verify. Customer service was HORRIBLE and not easy to get in contact with. My credit card company will no longer dispute this payment. I gave fashion pass my information regarding the UPS drop off date and time and they claimed it simply wasn’t in the package. Meanwhile, nuuly has been a night and day difference, so so great. Please never give them your money, they will take it and run.
Hi Carlin! I’m SO sorry to hear about this experience, that sounds incredibly frustrating and definitely not the kind of experience we ever want you to have :(. We’d really love to keep looking into this for you, but unfortunately we weren't able to locate the account or any related support ticket with the information shared here. If you’re open to it, please reach feel free to reach back out to us directly at [email protected], and we'd be happy to keep digging into this with the return carrier and our team! We truly want to make this right if there’s anything we can do. Thank you so much for sharing your feedback, we’re always looking for ways to grow and evolve into the best possible service for our members, so we truly appreciate you taking the time to reach out. We hope to hear from you soon 💖!
They charged me for items I returned in full before the due date. Extremely hard to reach anyone. Filed a credit card dispute and complaint with BBB in meantime.
Truly the worst customer service experience I’ve ever had. Fraudulently charged me, had to disputed with my credit card company, and then had me back-charged by claiming I never canceled my membership when I had. I’ve enjoyed using Nuuly and find their clothes to be better quality and their customer service to much more helpful, honest, and professional. I would never use this service again or recommend it to anyone that I know.
Willa provided such excellent customer service and went above and beyond to help open an investigation, work with necessary parties, and get to a resolution I was happy with, all while keeping me informed. I am very grateful for people like her and being understanding to my situation with my package missing right before my trip.
Emma is an absolute pleasure to work with. She is incredibly kind, knowledgeable, and always quick to respond. She made the entire process smooth and stress-free, and her professionalism and kindness truly stood out. I couldn’t have asked for a better experience and highly recommend working with Emma! Thank you!!
Fast response time, very helpful. Not only great products but they always fix it there is an issue as fast as they can 10/10
RUN AWAY THEY WILL CHARGE YOU FOR ITEMS YOU RETURNED!!! They charged me for an item i shipped back and refuse to admit fault and give me a refund.
This company keeps your money because they tell you that you did not return the item when you know you did. No matter what you tell them or that you show in your cart it has been returned they tell you it has not. There's no research no investigation into the people that check the package when it gets to Fashion pass. I've read loads of reviews stating the same thing. They are out to take your money or they have dishonest people working for them that are taking the products and saying the customer did not return them
terrible - clothes SMELL and are tacky as all hell. wrong shad eof colors, wrong fit... they also wouldnt let me cancel without charging the full month even though i informed them i wore nothing and returned immediately. shitty overall
Terrible!!! The outfits sent were duscusting. The dress was torn . DO NOT use this company!!
They claim to have no received things that you’ve sent back and they charge you hundreds of dollars for worn items that aren’t worth a fraction of that price. Whether it’s fraud or incompetence, I don’t know. But I would steer clear.
Clothes in poor condition. Blazers were shrunken and warped. One smelled. When one item was forgotten in the return and sent the next day separately (after refusing a prepaid shipping label)- they would not waive the charge for the item (almost $300) even though it was one day. I understand it’s an auto charge but it has not been almost a month and I have yet to be refunded. Their correspondence team is slow and frustrating to deal with. Will never ever use them again unfortunately. I was looking for a new company outside of Nuuly but will be going back.
Very disappointed. Tried fashion pass after a friend recommended them. I signed up, paid the membership fee, placed an order and waited for my clothes to arrive. I received an email that the package was delivered- but I never received the package. I reached out immediately and customer service has been unprofessional. They repeatedly tell me “their business has a lot of liability” and to wait 3 days. It’s been over a full week and no clothing and no refund and no explanation. I’ve emailed repeatedly to please cancel My membership and refund my money since I never received an order. Do not recommend them at all
Fashion Pass feels like a scam. They hit me with hidden fees and charged an “extended rental fee” before my month was even up, just because I swapped a few items instead of the full order. They automatically purchased the items without clear warning. They’re often out of sizes and have limited options compared to other services. Super disappointing and I won’t be using them again.
Clothes are cute Customer service sucks They are trying to charge me $600 for clothes that I returned saying that I purchased them. I messaged them last Wednesday about this and it’s now Monday with no update
I love the clothes selection combined with accesories. I like casual clothes and there is a lot of options.
Fashion pass has been a life saver! I initially started using it to rent for my bachelorette party and bridal events, however, I continued using it because it's allowed me to try new styles and trends without purchasing them first. I love the variety and can't wait to continue to rent from FashionPass.
I've had subscription services for clothing rental for years and recently found Fashion Pass and I love how easy they make it to transfer items, quick shipping and SO many options of clothes, bags and accessories! Clothes range from wedding, work, vacation, weekend, lounge - options for every occasion!
FashionPass has been my go-to clothing rental service for over two years now. They have so many amazing options, and everyone on the team is so amazing and helpful! I love using FashionPass and always recommend it to all my friends.
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