Your closet called. It's bored. Rent 10 items/month from brands like For Love & Lemons, LoveShackFancy, Free People & more. Swap when you’re ready for something new!
Written by the business, not verified by us.FashionPass (thefashionpass.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the diverse clothing selection and mention how wonderfully easy it is to discover trendy pieces suitable for any upcoming special occasion. People also highlight the exceptional support team, noting that representatives are always prompt, polite, and genuinely eager to help resolve any questions quickly. Though some customers were not happy with their overall orders, mentioning that items occasionally arrived damaged, worn out, or with incorrect sizing. A few reviewers also experienced frustrating communication delays when trying to get a helpful resolution from support regarding these specific problems.
Auto-generated from all reviews of this business. For reference only.I’ve had such a great experience with Fashion Pass! Their clothing selection is always so cute, trendy, and perfect for any occasion. What really stands out, though, is their customer service — it’s honestly the best. The team is super responsive, friendly, and genuinely helpful whenever you need anything. They make the whole experience easy and enjoyable. Highly recommend if you’re looking for stylish pieces and amazing support!
The clothes were all in poor condition. They were stretched out and had wash wear and looked like they’ve been worn 100 times.
Hi there! We are really sorry to hear you received items in this condition! All of our pieces do go through several inspections before being sent out so this is definitely not the experience we want for our members and we appreciate you bringing this to our attention! We would love the opportunity to make this right for you. Please don't hesitate to reach out to our member concierge team and we will be happy to look into this further for you!
Amazing customer service! Responded right away and resolved my lost label issue. Thanks, Fashion Pass
The selection of clothes is amazing. But their customer service is ever better! They went above and beyond to help me with an issue. I highly recommend!!
I love FashionPass! The clothing service itself is great, reliable, and high quality clothing. The customer experience is top notch! Anytime I’ve ever had a question or concern the team is kind, helpful and caring. 10/10 recommend!!
Great team members & communication!! Always respond super quick & are so sweet!
Christina was very patient and helpful with me and my situation! She explained reasonings the company had, but still put me first as a customer and was able to meet my needs. It was very easy and delightful to work with her
Christina from customer service was great help. Understood my concern and was able to help me tremendously. Thank you Christina!
Christina was quick to respond and handled my issue in a timely manner. If I have another issue in the future, I hope to get to work with her again!
Fashionpass' CX team is always bright and attentive. I wanted to specifically shout out Emma for her help. I've recommended FP to friends who are fashion girlies but need to conserve space in our closets. The sourced pieces on the site are from companies that I personally gravitate towards. I treat myself to a FP round whenever I feel like I have multiple special occasions coming up. In general, the experience is very smooth and anytime I've had a problem, the team has been prompt and thorough in their responses. Ty. :)
Kylie in customer service went above and beyond to address my issue. FP was responsive, helpful, and took active steps to support what I needed. This is obviously a very thoughtful and well run business and I am happy to be a customer!
Christina from FashionPass was amazing! Shipping delayed my order and I didn’t get my dress in time for my bridal shower after paying for expedited shipping, but FashionPass was so great and refunded my expedited shipping cost as well as credited my account for the next billing free! Definitely recommend this subscription as the customer service alone is unmatched!
This has changed the game for the fashion industry & my bank account! I love it!
Christina was awesome to work with, she answered all of my questions quickly and was able to resolve my issue right away. Excellent customer service!
An item is missing from my order. It has been 5 days with very little response and no resolution. I haven’t heard back from them in over 2 days now. Very poor customer service.
If you are a larger size, there is NOTHING to order.
Their marketing tactics are deceitful and misleading. They do not actually give you these items for an entire month. They make it impossible to keep your last order for the entire time you have paid for when cancelling. They will charge you early if you do not send it back, forcing you into a cycle of being stuck paying them. Don't do it!
Great customer service! I had an issue and Jade went above and beyond to solve it and was so nice!
Their customer service is top tier! I got to work with a rep named Willa via email and she was SO helpful, professional, and downright kind. FedEx lost my return package for a while and she helped me track it and manage my account.
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