Your closet called. It's bored. Rent 10 items/month from brands like For Love & Lemons, LoveShackFancy, Free People & more. Swap when you’re ready for something new!
Written by the business, not verified by us.FashionPass (thefashionpass.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 19% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the diverse clothing selection and mention how wonderfully easy it is to discover trendy pieces suitable for any upcoming special occasion. People also highlight the exceptional support team, noting that representatives are always prompt, polite, and genuinely eager to help resolve any questions quickly. Though some customers were not happy with their overall orders, mentioning that items occasionally arrived damaged, worn out, or with incorrect sizing. A few reviewers also experienced frustrating communication delays when trying to get a helpful resolution from support regarding these specific problems.
Auto-generated from all reviews of this business. For reference only.I have had such a positive experience with FashionPass, from the accuracy of clothing arrival times, to the quality of the clothing & selection. But recently I had to contact support and this is what really sent me to write a review. Emma & Jade took such good care of me with kind & speedy responses. This is the type of thing that will create long time customers (like myself) 10/10 experience!
Sara was even more accommodating than I would have expected. She could have offered to just replace a damaged item with one other but she offered an additional piece because she’s a girl and knows we all get excited for the clothes we order. I was delayed in responding and yet she increased the shipping speed for me. Reasons why I don’t turn my back on FP
I have had a wonderful experience with Fashion pass. They have the best customer service, I’m having the best time trying on new clothes, I even bought a piece of jewelry that fit me so nicely. I would always recommend fashionpass!! It has made me feel beautiful!
FashionPass customer service is always a great experience, whether the situation was something I caused as the customer or otherwise - I always feel taken care of and valued.
I’ve been renting FashionPass for a while, and it’s my favorite clothing service! The quality of their clothes is amazing. I often get clothes still with tags on them! Aside from the clothes, the customer service is 10/10. If I ever have any issues with my delivery, they look into it right away! They are incredibly helpful and quick to respond.
I love how they are quick to respond and help me and they are very polite and have great customer service skills and care about their clients.
Lost package, quick solution! I had a FashionPass delivery that was eventually returned to my home after a neighbor dropped it off. At first, I thought it was lost because I received a delivery notification, but nothing was on my porch. I reached out to FashionPass, and Christina quickly sorted it out. She was fast to respond and compassionate about my situation. I answered a set of questions and sent a video of the mail carrier, who had not dropped off my package. It was left at a neighbor’s, and I received it a couple of days later. Christina was an absolute delight! She credited my account and even included an extra item in my next order for the inconvenience. She did everything she could to help, and I appreciated it so much! Top-tier customer service, and I’ve been with FashionPass for about 4 years now. They have always been great!
Customer service was great! Responsive within a good time frame and super helpful!
Fashionpass customer service is amazing, so quick to respond and so kind! The catalog they offer is also amazing!!! Cannot recommend enough!
The FashionPass team was beyond helpful! I had a little issue with billing & my membership and I was able to email them and the situation was fixed asap! Emma was amazing and made sure everything was resolved quickly and smoothly. She was super kind and helpful throughout the whole process! Very understanding and easy to communicate with. Will definitely be using FashionPass again because of this great customer service!
I can’t rave enough about Fashion Pass! It has completely elevated my wardrobe while saving me so much time & money. I can wear designer pieces at such an affordable price. From everyday outfits to vacations, bridal events, wedding guest dresses, date nights, and everything in between, they truly have you covered for every occasion. ✨ One of my favorite parts is how easy & stress-free the entire process is. The customer service is AMAZING, always so responsive, helpful, and genuinely kind. My orders consistently arrive way faster than expected, and every piece shows up in incredible condition. So many items even arrive brand new with tags still attached! I also love that they are constantly adding new styles and trendy pieces, so it always feels fresh and exciting to browse. It’s honestly become my go-to instead of spending hundreds on clothes I’d only wear once. And the convenience? Unmatched. No dry cleaning, no hassle, no extra work. You simply wear it, send it back in the prepaid bag they provide, and they handle the rest for you. It truly makes fashion feel effortless. Fashion Pass has helped me feel more confident, stylish, and put together without overspending. If you love fashion, travel, events, or just want access to an endless closet without the commitment, I seriously could not recommend them more. 💕
I wasn't able to view inventory in my size prior to joining the service and providing my payment information. The clothing arrived worn out and discolored with unreasonable pricing should you want to keep an item. Nothing fit as sizing was way off. You get two rentals per month, so I was hoping for a better outcome for my next shipment, and I barely had any choices on what to rent in my size - 16/XL. I had two pages to choose from. I picked what I liked best, however, none would have been my choice and again, the clothing was worn out and nothing fit - almost like the clothing was shrunk by being washed so much. I use another popular service for years and they are hands down 100% better than this service and even less expensive. I signed up for discounted trial and then was told by customer service that I couldn't cancel before using their service for two months and they offered a discount for me continuing to the third month. Customer service was responsive, but they replied in circles and told me that they couldn't offer me a refund at all and they couldn't cancel my contract without charging me for the second month. I wasted $100 and the funny thing is that they are also committing fraud because even after I cancelled my contract, they kept trying to attempt to charge my credit card. However, I had locked my card so I would get notifications of them trying to charge me - they tried to push through four additional small charges. I opened a dispute with my credit card company. Also their clothes come extremely wrinkled wrapped in tiny bags stuffed into a bigger bag. Other rental services send clothing on either hangers or rolled neatly into a nice zipped up package. Returning items is not convenient either and you have to wait for them to get your order back in order to unlock your next shipment. STAY AWAY from this company and try another service. RTR and Nuuly are amazing.
Hi Anna! I’m so sorry to hear that your experience with FashionPass fell short of your expectations, and I really appreciate you taking the time to share your feedback. We completely understand how frustrating it can be when the items you receive aren’t a good fit, especially when you also feel limited in the available selection. I’m also sorry to hear you were disappointed with the condition of the items you received, as that is definitely not the experience we want our members to have. It looks like our team was able to connect with you regarding your concerns, but I’m sorry that we weren’t able to provide the experience you were hoping for. We take feedback regarding fit, inventory availability, and item quality very seriously, and we’ve made sure to share your comments with our team. Thank you again for taking the time to share your experience. If there’s anything else we can help with, please don’t hesitate to reach out to us directly at [email protected].
I wish I read more reviews before starting Fashion pass. I had ONE successful order. I went to place a second and received someone else’s order . Customer service is nearly impossible to reach as you can only talk to them via email and it takes about 3 days for a reply. I signed up for this just for a trip where I needed nice clothing and didn’t even have the order in time :( There are so many clothing rental company’s out there so I have cancelled my membership and am going with another one.
Hi Lindsey! Thank you so much for your feedback, and I’m truly SO sorry to hear about your experience. Receiving the wrong order, especially when you were counting on it for an upcoming trip, is incredibly frustrating and definitely not the experience we want any of our members to have. While situations like this are extremely rare, we take them very seriously and understand how disappointing it can be when an order doesn’t arrive as expected. It looks like our team was able to connect with you via email regarding the issue, but I’m truly sorry again for the mix-up and any stress this caused ahead of your travels. We appreciate you taking the time to share your experience, and we hope we can make it up to you in the future!
If you are searching for a clothing subscription, you’ve found the very BEST one. FashionPass has completely exceeded my expectations. Their customer service goes above and beyond to make sure you’re always taken care of, and they’re incredibly responsive. I also love how flexible the membership is — being able to pause it whenever I don’t need new items is such a game changer. The clothes are always stylish, the process is easy, and the experience feels personalized. Highly recommend!
Customer service was exceptional! Very quick response time and extremely personable. Probably one of the best experiences I have had dealing with an online website with clothing.
Omg this was the BIGGEST waste of money. I purchased 2 dresses. One came with a hole. I immediately took photos and emailed them. It took days (more than a week?) to hear back. They made me ship the item back and gave me a store credit only (minus the shipping fee!!!) so I essentially PAID money for an item that came with a RIP! I understand that there is generally no money back, but on a DAMAGED item? I so disgusted, I just used my credit and plan to never purchase from them again.
Hi there, thank you so much for taking the time to share your feedback! We are so sorry to hear about your experience and we completely understand how frustrating this must have been! It's super rare that we ever receive complaints like this just because all of our items do go through several inspections before being put back into our inventory, so we are definitely taking this seriously and will be passing this along to our team to further investigate! We would love the chance to look into this further for you so if you could reach out to our Member Concierge team via email, we will be happy to review everything and see what we can do for you! We hope to hear from you soon!
Amazing customer service!! Truly impressed. I was honestly blown away by the customer service from FashionPass. I reached out with an account issue and received such a fast response. I wasn’t expecting it to be handled so quickly and efficiently. Their team was incredibly prompt, helpful, and made the entire process feel seamless. They not only fixed my issue right away but also made sure everything was clear and resolved on my end. It felt like they genuinely cared about helping, which made such a difference. Such a smooth experience, really impressed and so grateful for their support!
Amazing customer service - I was trying to track down a package to make sure it comes before a trip and they responded nearly immediately. Packages always arrive so quickly and they have always been so accommodating! Highly recommend.
Wow their customer service is amazing. I have used many different clothing subscriptions and the clothes from Fashion Pass are by far superior in quality and cleanliness. They come wrapped individually, unlike other subscriptions that come and arrive in a big cloth bag and they actually feel dirty and sweaty. I never have to iron the clothes or anything, they are perfectly pressed! But I also love how quick their customer service is in replying to questions and resolving any 'issues'. I didnt even have an issue, I wanted a specific dress that was always rented out. I messaged them to see if they could help me or if they had any idea on when it might be restocked, they got back to me and said they would give me a 24 hour old on the dress when it comes back in stock so I could grab it for my event. I was amazed! Shoutout to Cristina, who I was emailing with!
Christina was extremely helpful and friendly! I forgot to expedite shipping for a quickly approaching tropical vacation and she problem solved this issue so that I could!
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