TickPick

Thank you for taking the time to share your feedback. We understand that mistakes can happen when managing multiple ticket listings, but we would like to clarify the circumstances surrounding your order. As noted in our review of the transaction, the tickets initially sent to the buyer were for the incorrect event date. The return of those tickets was facilitated, and TickPick ultimately provided the buyer with replacement tickets for the correct event date to ensure they could attend the event as intended. Because replacement tickets had to be provided, TickPick incurred an additional cost to fulfill the order. The $212.50 charge applied to your account was a penalty intended to cover that additional cost and was assessed in accordance with our seller policies. We also want to clarify that, at no point did we receive communication indicating that you intended to fulfill the sale by providing the correct tickets once they became available. Additionally, the email referenced in your complaint was not received by TickPick. The attached email shows your own email address in both the “To” and “From” fields, which indicates that the message was not sent to our team. We apologize for any confusion surrounding the communication and the resolution of this order. However, the charge was not applied arbitrarily or as a means of profiting from the situation. It was applied because TickPick incurred an additional expense to provide the buyer with the correct tickets after the incorrect tickets were initially sent. We appreciate your feedback and hope this clarification provides additional context regarding the circumstances of the sale.

Thank you for taking the time to share your feedback. After reviewing your account, we confirmed that your tickets were listed using our Autolist feature and were sold through one of our third-party marketplace partners. Once the sale was completed, the order became a binding transaction, and TickPick was contractually obligated to fulfill it. When you requested to cancel the order after it had been confirmed, the third-party marketplace assessed a dropped sale penalty against TickPick. In accordance with the Seller Policy that you agreed to when listing your tickets on our platform, you are responsible for any penalties incurred as a result of a canceled sale. These policies are in place to protect the integrity of the marketplace for both buyers and sellers. While we understand this was not the outcome you were hoping for, the charge was applied in accordance with the terms agreed to when using our platform and was not assessed arbitrarily. We appreciate your feedback and wish you all the best moving forward.