Top Mobility

I am very satisfied with the battery I…

I am very satisfied with the battery I received for my scooter. I would not hesitate to use top mobility again in the future. It made my scooter run just like brand-new

Excellent customer service

Excellent customer service. The staff was attentive to our needs. A+ Thank you.

Customer Service

Judie was very helpful, not only in the ordering of the car lift but also in the exceptional service in helping me finding a place to get it installed. I’m working with therapy to use it and it is working great so far.

The cover is too large

The cover is too large! Doesn't fit snug! August 11/2”24

They sent pictures and info

They sent pictures and info. Got my ordered started and shipped in about the time they said it would be.

Tonja ClarkUnited States · 5 reviews · Experienced 2024-07-30 · Posted 2024-08-06

I reported this issue on July 30

I reported this issue on July 30. I recieved the unit July 10. I sent video to Dale Garcia @Ewheels on July 30. I sent video to Shane @topmobility on Aug 5 via text message. I would like a refund so I can go to a reputable business to buy another scooter that is not defective. Top Mobility has a 30 day return policy. I am well within the 30 days. Top Mobility has decided not to honor that policy. Shane was going to process a return yesterday. Now I have to wait for Ewheels to reach out to see what they want to do. I will file in small claims court if I have to. Do NOT use either of these companies.

The staff are patient and kind

The staff are patient and kind, no matter how many questions I ask. They have helped me several times in their shop at no charge. Ordered parts I needed and shipped directly to my address. Saving me a trip back to their store.

I haven’t got it to work

I haven’t got it to work. Still trying?????

Only had half of the inventory I ordered

Great products with timely delivery

Great products with timely delivery. Minor fowl up on the price / billing but was quickly identified and resolved by Top Mobility.

What an American company should be

Wonderful company that worked with my needs and got the lift shipped out in time for me to have it put on my car when the trailer hitch was put on. Every time I called the phone was answered with very pleasant workers that made me feel valued as a customer. They even saved me more money than I expected. This is a real American company that puts customers first. Thank you

I purchased on 7/3 but 2 days later…

I purchased on 7/3 but 2 days later received literature I should have been told at the time of purchase and it was about conditions on return. So on the 6th of July I cancelled. On the 8th i get an email it was shipped but when I called Roadrunner they said they didnt have the scooter. I called and left word to CANCEL. THEN on the 11th i am told it was shipped despite my cancelling. I called Shane a manager, at Top Mobility and told him to STOP THE SHIPPING since it was still in AZ but he said I would have to pay 10% restocking fee and shipping. NO I DONT SINCE I CANCELLED 3 DAYS AFTER ORDERING AND 5 DAYS BEFORE IT WAS SHIPPED. I am disputing the entire charge. In Florida the law says a consumer can cancel within 3 days without owing anything and truthfully they had plenty of time to stop this order but chose not to. I will refuse any delivery. I have ordered through Amazon where no issues on returns regardless.

Customer service.....😊

The best.

My business in dealing with Top Mobility was top of the line. Customer Service was outstanding.

Delivered as promised

Delivered as promised. My girlfriend couldn't be more happy with the purchase. Thank you for your quick service. If I get to the point to where I'll be needing a mobility scooter, then this is the company I'll be dealing with. Thanks again.

Rep was SO HELPFUL and bed arrived much…

Rep, Judee, was SO HELPFUL and bed arrived much sooner than anticipated. The delivery company they partner with was exceptional also

I'm so impressed with sales lady

I'm so impressed with sales lady, Judie. My sister loves the cart

Great place to do business with

Customer service was outstanding a big thank you to Judie, she was a big help in choosing the right scooter for my wife’s needs

receive a that had a bad rear end

receive a that had a bad rear end, it took over two months to take care cf it .I received my scooter 5/7/24I have not use it . I am still waiting for E Wheels to pick it up. If you help have them pick up the scooter. Please Help Barrett John

Customer Service

Customer service was great.