Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Written by the business, not verified by us.
Is traveloka.com legit?
traveloka.com (traveloka.com) has a 2.7 out of 5 rating on OK.one, based on 372 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Auto-generated from all reviews of this business. For reference only.
Good booking engine for asia flights. They will find options that wont come up on expedia which is useless or even skyscanner which I like. It also takes most euro credit cards which many local asian airlines do not.
It can be hard to change itinerary with an airline when booked through Traveloka but not impossible , getting through to asian airlines is always tricky.
The site is slow from Europe and often times out.
Watch the payment pages as they will automatically sign you up for baggage insurance and hold your credit card details for speedy checkout aka speedy hacking. Easy to opt out once you spot it.
Ive used this site more than 20x and not had any fraud problems.
Reply from traveloka.com2025-05-23
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you find our booking engine helpful for Asia flights and that you've chosen to book with us more than 20 times—your continued trust means a lot to us.
We appreciate your honest feedback regarding site speed from Europe and the booking process. Your insights help us identify areas for improvement, and we’ll be sure to share them with the relevant teams.
It’s great to know that you've found unique flight options and had no fraud issues with us. We're continuously working to provide a secure and seamless booking experience, and your comments help us do just that.
We look forward to helping you with your next trip!
I used Traveloka for a domestic trip in April 2025, which included flights and hotel. The app was easy to navigate and the ease of booking, makes the process seamless. I will use this app again.
Reply from traveloka.com2025-05-22
Hi Nic, thank you for taking the time to leave such positive feedback! We’re delighted to know you had a great experience with us.
We’d love to have you back soon—whether it’s your next booking, we’re here to make it just as smooth and enjoyable.
Thanks again for your support!
I booked some domestic travel within Indonesia and it was all good without any issues that have been mentioned in some of the other reviews. I booked flights, accommodation and car hire. I tend to shop around and the prices were some of the lowest I could find.
Reply from traveloka.com2025-05-22
Thank you for your wonderful feedback! We’re so glad you had a positive experience—it means a lot to our team.
We hope to see you back on our platform soon! Whether it's your next booking, we're here to make it just as seamless and satisfying.
Thanks again for choosing us!
Scam of a company with no sense of responsibility or care for customers.
Accidentally double booked flights due to issues in their app. Flagged these issues and requested a refund via email. Waited 6 weeks with barely any updates before calling the CS and only then they submitted an official refund request. In the end, they rejected the refund and never acknowledged the faults in their app.
Years of booking and shopping online and it's my first time in this situation. Traumatising experience, wish I'd never used Traveloka at all. It would be better to pay some more to book direct with the airlines/hotels or at other travel sites, at least I've never encountered this type of error with them.
Enjoy the money because that's all you'll get out of me. Can't wait to get on my flights and uninstall the app.
Lastly, for anyone who needs to contact the customer service, it's better to call. The email responders aren't very helpful and tend to be repetitive.
Edited: Happy to have received a full refund. -2 stars though for the glitch in app and the long back and forth with the inconsistent email CS.
Reply from traveloka.com2025-01-15
Hi Fel, kindly share your booking details and I'll do my best to sort this out internally.
I've tried to book hotel several times, it didn't work. Random errors on the mobile app, then different cards rejected for no reason. After that tried another app, worked without issues. Won't use it anymore.
Reply from traveloka.com2025-01-15
Hi kenorb, thanks for the feedback. Please share the details of the error so I can send it over to our Platform and Payment teams for investigation.
This is honestly the first time I've stayed in Apartment Tree Park BSD
This is honestly the first time I've stayed in an apartment with complete facilities and it wasn't disappointing. I happened to stay here because of the Garmin race and I was looking for one with a swimming pool so I could recover after the race. And the room is cozy & the facilities are complete so it's really good
Traveloka is an easy to use apps, there's so many products we can choose like Hotels, flights, trains, and many more.
Besides that Trveloka always gives so many deals and discounts, so your vacation will be more memorable.
My experience booking Miers Kuningan, ARTOTEL Curated through Traveloka,
My experience booking through Traveloka for a stay at Miers Kuningan Hotel, ARTOTEL Curated was truly satisfying! The booking process was seamless, with an intuitive app interface, and I received confirmation within minutes.
The price offered was very competitive, plus there were promotions that made me feel like I got the best deal. The hotel information on the app was detailed, from amenities to room photos, so I could confidently make my choice.
Upon arrival at the hotel, the check-in process was smooth as all booking details were well-integrated through Traveloka’s system. There were no issues at all, and the hotel services matched the description provided on the app.
Traveloka made it incredibly easy to find the right hotel at the best price. I’ll definitely use Traveloka again for my future trips!
One of the best apps with the best services. Because..
1. Traveloka cheapest flight fare compared to others. I got the best price with coupon disc
2. Responsive customer care. Less than a day, I could make a change to my booking easily. No wonder it's the most popular travel app in Indonesia
3. On Traveloka you can easily buy xperience ticket w/ cheaper prices if compared to buying directly.
Have been very happy using Traveloka for my trip, mostly for hotel and flight ticket reservation.
I was bought my flight ticket and it's easy to booked. Especially, they have a lot of promo and special price.
It's great to using Traveloka.
Thank you Traveloka.
I reserved an accommodation in Yogyakarta, Indonesia with Traveloka. Which turned out to be considerably cheaper than booking directly offline. When I check in, the process of redeeming vouchers was quick and easy.
Yesterday, I took my two nieces to Kidzoona—one is 3 years old, and the other is 8. I was initially a bit unsure about where to take them that would be fun and suitable for both ages, but I ended up choosing Kidzoona since it’s close to home. When I checked the tickets on Traveloka, I was pleasantly surprised to find that they were cheaper! Not only did I save money, but it was also super convenient since I didn’t have to deal with long lines—I just showed the ticket from the app.
When we got to Kidzoona at Mall Panakkukang, the play area was pretty spacious. My younger niece was so excited—she couldn’t stop running around and trying out all the games. On the other hand, my 8-year-old niece seemed a bit bored, as the activities weren’t as suitable for her age. I think it’s more fun for kids under 7.
That said, the day was still a blast. It made me happy to see them playing and laughing so much. So, if you’ve got younger siblings or nieces and nephews, Kidzoona is a great option—especially if you get the tickets on Traveloka. It’s affordable, convenient, and hassle-free!
I use Traveloka to book flights and hotels several times a year. The app is very easy to use, and I can quickly find deals that fit my budget. One of my favorite features is the price alerts, which help me monitor ticket fluctuations and make the best decision for my trip. I once had a slight problem canceling a ticket, but Traveloka's customer service was quick to respond and help resolve the issue. While not always perfect, my overall experience with Traveloka was positive and made my trip easier. I highly recommend this app, especially for those who travel frequently and need a complete and reliable platform.
What I appreciate most about Traveloka is how it combines everything I need for travel in one place—flights, hotels, car rentals, and even activities at my destination. I recently booked a vacation package through them, and it was so convenient to have everything bundled together. The customer service team was also great at helping me modify my booking. Highly recommend for travelers who want a one-stop solution!
I have used Traveloka several times to book flight tickets and hotels, and have always been satisfied with their services. The booking process is easy, fast, and user-friendly. The app also has many helpful features, such as a wide selection of payment methods, travel reminders, and airfare notifications that can be adjusted to my budget.What I like the most is Traveloka's responsive customer service. When I had a problem with ticket cancellation, their team was quick to respond and provide a satisfactory solution. Plus, there are often interesting promos and discounts that make traveling more efficient. I highly recommend Traveloka for anyone who is looking for a practical, reliable, and complete ticket booking platform.
This Company very usefull & very helpfull for traveler, because we can search best accomodation from the apps or website, awe can book hotel, bus, cruise from the apps, and tour package
When traveling to Jogja early last month, I stayed at Ayaartta Hotel Malioboro. And book the hotel via the Traveloka application. It was very convenient, I stayed in the deluxe room type including breakfast & non-smoking room because I brought a small child. Hotel booking becomes more practical and reliable
when I first came to Bali, I already wanted this extreme game and it became my hope when I came back. I bought it on the Traveloka application 2 days before I played, and of course there was a discount that was used. so it was very profitable for me. for the game it was really scary you were lifted up and flown from a height of 80 meters it really made your heart stop for a moment 😁 If you go to Bali, don't forget to try the G Swing Bali which you can buy on the Traveloma application.thx u
This Christmas and New Year's holiday, I bought train tickets through the Traveloka app. The purchase was easy, and there were plenty of promotions. For purchases on Traveloka, there's no need to print the tickets; just show the e-boarding pass, and you can board the train directly. It's definitely safe as well because Traveloka provides travel insurance
Booking tickets on Traveloka was incredibly easy. The website is user-friendly, and the process is quick and smooth.
I book hotel at Bobopod Malang. The location is strategic, making it easy to explore the city, and the price is very affordable. It’s the perfect place for backpackers looking for a comfortable and budget-friendly option. Highly recommended!
Trip.com
Agoda
Booking.com
Kiwi.com
Makemytrip
Super.com
Airpaz
Klook Travel