Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Written by the business, not verified by us.traveloka.com (traveloka.com) has a 2.7 out of 5 rating on OK.one, based on 372 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations. Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Auto-generated from all reviews of this business. For reference only.It was really helpful for me to book through Traveloka because buying plane tickets for my trip was easy and everything was fast, the purchasing process was very easy and when I booked, I got Traveloka points which made me happy.
disney princess the concert 2024 in Surabaya, November 09, 2024 The long-awaited finally arrived in Surabaya, deliberately bought for a birthday present for my child who really likes disney princess. Starting from the entry process, ticketing, food and beverage booths, merchandise booths, everything was well coordinated. The long-awaited show was also really cool. Not only was the child happy, mom was happy too. inner child was struggling. Can't wait for disney on ice 2025 in Surabaya. Thank you Traveloka
The service is great and well spoken in English, the room is clean, compact and strategic location from Disney Sea and Disneyland. Definitely will stay here again if come to Disneysea/Disneyland.
I booked a Dufan and Ancol Ticket using the Traveloka app. And it was very easy to understand. For choose schedule or destination. Payment is very easy, and very helpfull with this App. Thankyou Traveloka
If I wanna go to the ancol, I always buy the entrance ticket with Traveloka. For me, it's so much worth it than OTS tickets, you have to scan the QR code and then go straight in. It's easy to buy and has many payment methods
Book a hotel via Traveloka, very easy and i get affordable price. I booked a 3 star hotel in Labuan Bajo and got impressive service. Stayed here for a 2 days and cleaned the mattress and the room, changed the towels, the room smelled good. Price includes breakfast. If you want to sail to sea, you can ask staff for help to prepare breakfast. The hotel faces the sea, so you can see the sunset in the afternoon. with views of the sea with ships lined up. exciting. There is a swimming pool which can also be used for children to swim.
When people it difficult to find concert tickets, because they have to go to war. Traveloka is very helpful and makes it easy to get Tickets. One of the concert wishlist that I want to watch, one of them is Prambanan Jazz. New Experiences Unlocked have opened up again, can get the opportunity to watch Prambanan Jazz live in Jogja. indeed the best, See you on the next year Prambanan Jazz, and Thank you for Traveloka!
Stay Living with Stay.vie Living "Comfortable & Trendy Rooms for Millennials & Gen-Z. The Best Choice for your room to call 'home' in Surabaya. The hotel location is very strategic with good facilities and service
Last week, my family and I ordered train tickets using the Traveloka application. Apart from being easy to order, I also got a very attractive promotional price. I always order train or plane tickets via the Traveloka application because there are many benefits. The price is definitely cheaper than other applications. thank you traveloka.
9/10 like to staycation here. although the room is not too big, it is enough for a small family. The plus point is that the TV channel already has Netflix. The swimming pool is also quite big, there is also a playground for children, breakfast is just ok. The location is very strategic, on the edge of the Tawamangu highway.
Since 2017, I have been using this application for holidays. From flight ticket, hotels, to attraction tickets. I often get cheap prices because of promotions. Recently my family and I went on holiday to the Legoland theme park Johor. So lucky get promo ticket buy 1 get 1 free. Wow! The price is very cheap. If you love travelling, you must check promos on the Traveloka application.
A truly memorable experience. Traveloka made it easy for me to get tickets to TMII. My location is quite far from TMII, so I prepared the tickets well in advance to simply show the e-ticket sent to my email during the visit. I was especially happy because there was a promo applied during the booking process through the app. I’ve been using Traveloka since before I had a family—usually for business purposes. Now, Traveloka also makes it convenient for my family vacations. Thank you!
Wahoo Waterworld offers a fun and exciting experience with a variety of water slides and attractions. The park is well-maintained, and the staff are friendly. However, it can get crowded during peak times. Purchasing and redeeming tickets through the Traveloka app is also very easy. Overall, it’s an enjoyable day out for families.
I bought Trans Snow World Bintaro… I bought Trans Snow World Bintaro tickets on the Traveloka application. a very helpful application to find the nearest rides in the area around my house. without having to queue and buy it online, not only that, Traveloka also helps me in all matters of searching for travel through places and accommodations. thank you
I hope you had fun, Dimas!
It was a very exciting and fun experience exploring the KL Tower. This was my first time in Malaysia and at the KL Tower. At first, I was hesitant to buy a ticket because I was confused about whether to choose the observation deck or the sky deck. In the end, I decided to go for the sky deck because on Traveloka, you can get a combo package that includes the Sky Box. Being in the Sky Box gives you goosebumps, and you can take amazing photos with the view of the Twin Towers and the beautiful city lights of Kuala Lumpur
I just booked ticket CGK-HAN round trip, i found the price to be competitive compared to other agencies and airlines. There were also promotions and discounts available, which made the ticket even more affordable. I appreciated that the price was transparent, with no hidden fees that appeared after the booking was made.
It was really a fantastic stay in Kediri. The rooms are clean and well-maintained. The staff are incredibly friendly and helpful, Our room has been prepared with smart tv and Google Nest smart assistant too! What a really sophisticated hotel in Kediri! the location is very strategic, Near icon in Kediri (Simpang 5 Gumul). We can enjoyed this beautiful view from our room! My family enjoyed the delicious & varied food option too in favehotel Kediri🥰
I never thought I could enjoy a snowy experience without leaving the country! Trans Snow World offers something truly different. The atmosphere feels like being in a snowy country, complete with amazing decorations and perfect lighting for photos. My favorite part was the snow slide. it felt so fun, almost like being at a real ski resort! There’s also a snowball area that brings back nostalgic vibes, even in tropical Indonesia. For photo enthusiasts, there are plenty of Instagram worthy spots you shouldn’t miss. Tip: Bring your own socks and gloves for extra comfort, as it’s quite cold inside. If you forget, don’t worry they sell them on-site at reasonable prices. Booking tickets through Traveloka made everything super convenient. Just scan, enter, and start exploring without long lines. Perfect for a relaxing and unique getaway. Highly recommended, especially for those looking for something new! 🩵✨
It's easiest for me to book tickets, plane or hotels or xperience. Many facilities, discounts and promos. Cancellation or refund is also very easy. I hope Traveloka will continue to develop and have lots of promotions. Thank You Traveloka
Traveloka make me easy to book with a big deals! Nothing to worry again about price and safety, anything on it are trustworthy too! I booked Lorin Hotel Solo on travelloka, it's place so amazing, very happy to go holiday with my familly with the app is very easy trip.
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