Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Written by the business, not verified by us.traveloka.com (traveloka.com) has a 2.7 out of 5 rating on OK.one, based on 372 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations. Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Auto-generated from all reviews of this business. For reference only.In the last 12 months I have used Traveloka for buying six flights between Chiang Mai and Bangkok in Thailand. It was a good way of finding the most suitable cheap flights on this route; I found the booking process easy. I did not feel the choice of flights and the process were so good when looking for flights between Thailand and Europe.
Thanks for sharing your experience, Michael. More trips to come!
Went to book a flight from Sydney to Noosa and at the last booking page the flight price went from AUD 301.56 to AUD 416.00.
Hi Anastasia, would you mind sharing the booking details with me so I can check what happened?
We bought 2 identical tickets with a friend. But at different agencies. The flight times were changed, so we requested refunds. My friend has already been refunded by another agent and the money has already been credited to his account. But Traveloka is still holding on to my money citing the slow work of the airline. Booking ID 1181795959 UPD: 8 days after leaving a negative review here - refunded my account, so I will correct the rating to 3*. I hope that they will make the refund process more transparent and faster.
Hi Dmitrii, I'm sorry for the delay in your refund. I've sent your booking ID to our refunds team to have your request expedited.
It was amazing experience. Staycation in budget hotel, but the view really memorizing from window I got room with window view access to Hong Kong Harbour. Really enjoy staycation in here, and wanna come back again for sure A lot of culinary near in hotel so it’s so worth it
Great to hear that you had a blast!
I had so many experience in this resort on Lembang, Bandung! I stayed at Horison Green Forest and there are so many activities for me and my family go vacation here. There is a cafe, playground, huge park, infinity pool with amazing view, restaurant and coffee shop on one area. The air was so refreshing, the view so amazing, there is a river also that means very close to nature. The breakfast is good, I really like the resort so much and i want to recommend this resort to everybody
Thanks for sharing, Astrid. Excited for your next adventure!
Everything goes well! Traveloka as my top tier of online travel agent that I trust the most. I usually book for rent car, hotel, or atrraction. Last week I booked for attraction in Samudra Ancol, as well as the Ancol gate. What I love in booking online is easier when you get into the place. I only need to scan the QR and just get in only seconds away.
Thanks for choosing us for all your travel essentials, Daniavi
I have purchased a travel ticket from Bandung to Bogor very easily through the Traveloka app. I departed from Jackal Holidays Pasteur to Jackal Holidays Bogor Trade Mall (BTM). Then I selected the time I booked for 6 AM. The payment was very easy, and once it was done, the e-ticket was issued, which I showed to the travel staff. It was very easy and quick. Thank you, Traveloka🥰
Infinity pool, sunset and comfort Bumi Pancasona Sport Club is a great spot for swimming, offers a serene escape with its stunning infinity pool. Especially in the afternoon when you can enjoy the sunset while taking a dip in the chlorine-free water. The infinity pool offers stunning views of the surrounding hills. The facilities are clean and well-maintained. Highly recommended for a relaxing and enjoyable experience.
I'm glad you enjoyed your vacation, Annisa :)
Traveloka.com was quick and easy to navigate for a first time user. It came in super handy while doing a last minute flight booking. One of their reps also reached out to explore ways to improve the service which I don't find with a lot of other companies.
Glad to be of help, Tara :)
Always book hotel tickets at Traveloka. There is many hotel options and there are also many payment methods. I also like the appearance of the Traveloka application, which is easy to use. Lastly, I booked a vacation ticket with my family at Shinta Corner 2 Hotel Pangalengan, and it was amazing! Thank you Traveloka!
Until your next travel, Ester!
I stayed two nights at Citilike Hotel Lombok. Perfect hotel if you want to stay in Mataram for cheap. But to be honest the hotel does not offer many facilities. Good location, good staff who are friendly and helpful. I recommend this hotel for you to stay here
I was happy staycation here because the layout of the hotel is unique. Im ordered from Traveloka because it was easy to use and there are abundant promo
More promos to come!
I found and bought a ban mong sapa vietnam game on traveloka, this application is very helpful during my traveling trip. what I need from hotels, planes or games are all here. ordering is also very easy without the hassle of having to queue and just scan to get in there.
staycation here was satisfied. im ordered from traveloka because it easy to use, no need to worry if there is any cancellation. everything is simple and easy, so many promo to make it cheaper
Thanks for the feedback, Hermanto!
The Gold3 Hotel Kuala lumpur is located just a stone's throw or no more than 50meters directly to the center of bukitbintang, and also has an an antique camera museum, amazing
That sounds amazing, Anma!
the playscape we found in through traveloka was a good choice, it's well-maintained and pretty huge for kids to running around. would love to come again
Thank you for sharing your experience, Riyani
Traveloka has been a lifesaver for me on multiple occasions. iam not the best at planning trips in last, and traveloka always helps me find last-minute deals on flight and hotels their platform is straightforwad, i love how they integrate everything from flights, hotels, to activities at the destination. its really a one stop solution for all my travel needs. never had any major issue, and the prices are competitive. Keep up the good work!
Thanks for the kind words, Dwiki. Until your next trip!
i've used traveloka a couple of times, and while i appreciate the selection of hotels and flight options, there are a few areas that could be improved. for instance custumer support took longer than expected to resolve an issue with one eventually help me out, and the app itself is very easy to use. i will continue to use it for my future trip but hope they can improve the response time for custumer service
Thanks for the feedback, we'll do our best to improve on our responsiveness.
Getting an international transaction fee,
Hi Sue, let me help you get that refunded. Send me, please, your booking details so I can work on it right away.
I had to make a last-minute flight change, thankfully they had plenty of options available. I guess showcasing last-minute deals more prominently could help grab attention from spontaneous travelers?
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