Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
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traveloka.com (traveloka.com) has a 2.7 out of 5 rating on OK.one, based on 372 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 54% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Price, Refund. Last updated 2026-10-24.
What reviewers say
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Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations.
Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
Auto-generated from all reviews of this business. For reference only.
Traveling with Traveloka is an absolute delight for both seasoned and first-time travelers. As one of Southeast Asia’s leading travel platforms, Traveloka goes beyond just offering flights and hotels—it creates a seamless, stress-free experience tailored to every traveler’s needs.
Traveloka’s app and website are incredibly intuitive and user-friendly. Whether you’re booking a last-minute flight or planning a multi-stop adventure, the platform simplifies the process. Its clean layout, easy navigation, and quick search filters make planning a trip straightforward
Kidzooona offers a vast, spotless play area for children. The added convenience of an on-site cafe makes it easy to refuel hungry little tummies. Plus, the ticket prices are even more affordable when purchased through Traveloka. It's a win-win for both kids and parents!
The location is so strategic in the center of the town, and its near so we can reach any popular places to go like Lawang Sewu, Alun2, Kampung laut, Awan Costa, etc..
The room is pretty clean and provided with all amenities we need.. Even tho seems the Hotel in general needs some restoration, but everything is still goin well and good for the guests.
Super fun! The kids absolutely love playing here.
Two hours just isn't enough!
Children really enjoy exploring all the activities available.
There are so many choices of games, such as pretend play booths and play zones.
The staff is always cleaning the toys.
Such a great place for family bonding time!
Floating Market Lembang- a highly recommended place for family vacation
a highly recommended place for family vacation!!✨ very spacious and beautiful with a natural feel and a very thick rural concept.🍃
andddd very unique concept floating market where we can enjoyed many kinds of delicious Indonesian cuisine with exclusive coins.This is best experience for my son especially 😍
many kinds of children's games ( rainbow slide, horse riding, train riding around the rice fields, mini playground, tree house, boat riding, etc.) also made my son more comfortable for exploring all sides of this place.
This is the umpteenth time I have booked a hotel on Traveloka because it is easier and I can get the best price. I stayed at the Neo Hotel Kebayoran Lama, South Jakarta on November 5 2024, my staycation here was really comfortable, the rooms were clean, the breakfast menu was delicious and the staff were friendly, especially Erika, the service was wholehearted.
I will recommend to my friends and colleagues...
Last month my family and i went to Bali by car and spontaneously booked Calidas Hills villa in Kintamani, that seems so nice from the Traveloka apps, we arrived in Bali about 8pm, the customer service from the villa didn’t answered my call at first but then Traveloka customer service helped us to do late check in and everything went well, turns out the villa is new, but their amenities are sooooo complete, we also received our late night dinner and supper, and most important the kids were so happy with the outdoor jacuzzi and smart projector from the villa. Definitely will come back again!
To be honest, my experience using Traveloka was very pleasant, very helpful, especially since I am a content creator who is involved in traveling, so I really enjoyed this application. ❤️
I recently went on the sunset dinner cruise with Phinisi Cruise Bali, and it was such a special experience. The sunset views from the boat were breathtaking, and the atmosphere on board was so relaxing. It felt like the perfect way to wind down and enjoy Bali from a different perspective.
The 3 hour cruise was nice, but I kind of wished it lasted a little longer because the time flew by!
The food was tasty, and the setting made it even more enjoyable. Overall, it was a memorable evening, and I’d recommend it to anyone looking for a unique way to enjoy a Bali sunset.
Lanussa Hill Villa Bali: Stunning Nusa Lembongan Views with an Unbeatabble Price !
Nusa Lembongan is one of the favorite tourist destinations in Bali. I found Lanusa Hill Villa on the Traveloka app, and when I checked in, I was completely satisfied with my booking. Everything matched the information provided in the app, from the photos to the facilities. The friendly staff and the breathtaking views made it an unforgettable stay.
Great experiences using traveloka for buyinh seoul sky observatory south korea ticket. Searching for attraction tickets can be done in a few easy steps. Payment is also quite easy with several alternative payment methods. When you are at the attraction location, it is easy to use tickets by simply showing the barcode provided by Traveloka via email or found in the booking on Traveloka
traveloka is my only choice, when I need lodging or accommodation and the experience is completely exposed to what I need and want, especially when i go to Jakarta and stay at Four Seasons Hotel Jakarta.
the purchasing process is easy, even the refund is very fast. customer service is also updated.
and the most interesting thing is that there are many sales at certain moments with very pocket-friendly prices.
and the description listed on traveloka is very much in accordance with what we get. OF COURSE I GIVE 5 STARS !
I stay at Sunwood Arianz Hotel Mataram booked on Traveloka. However, this one was my favorite amongst all. This gives a resort vibe,and it turned out that I loved Lombok so much because the beach was much cleaner. Their room was spacious and their air conditioner was good, had the perfect temperature, nice bed, and great sleep.
i stayed at Sunwood Hotel for 1 night and I'm guite satisfied with the room and the view. The staff are friendly and helpful. i like the guiet atmosphere. Overall, I will visit here again if | ever go back to Lombok. Recommended!
the mine home is near with train station, have clean swimming pool that is kids friendly. the employees are polite and informative. the room is clean but drinks are not available even though i booked a superior room. but i have a great experience after sleep and swim there
I always rely on Traveloka for my travel plans! Just booked a hotel for a week in Bangkok—super easy to use, and the best part? There are always awesome deals and discounts waiting!
This is my first experience visiting Samudera Ancol.
there are lots of entertaining performances there.
Oh yes, I booked the ticket from the Traveloka application ( Easy to redeem with a good price.
Thank you Traveloka!
Such a good experience to play at Kidzooona, spacious and comfortable. My kids was so happy to have play with various toys there. I booked via traveloka, the ticket redeemed process is very easy and fast. And traveloka always offer the best price
Play at Timezone Lippo Mall Puri so easy to redeem voucher
This is the second time i’ve booked timezone ticket from Traveloka, so easy to redeem the voucher. No need to print, just show the voucher to cashier and then you can play there. The kids are so happy!
Lucky me got a ticket price for Kidzooona playground for only 40k in Traveloka 10.10 sale. Please do a regular promo in such event (10.10, 11.11, 12.12) etc so that we can check out for buying anything in traveloka without thinking twice hehehw
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