Globally trusted Webhosting Company offering Simple and Reliable Managed Databases for Apps and Mission critical Systems. Truehost presents Highly Scalable, Fully Managed MySQL with Automatic failover and Free Daily Backups at a transparent pricing.Register almost any Domain names at the Best Prices in US and Canada. Register .xyz from $0.99 .com, .net, .us, .co.uk, .ca, .cn, .co.in, .ke .in, .co.za, .co.ke, .com.ng
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Is TrueHost legit?
TrueHost (truehost.com) has a 3.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often note that the dedicated support team provides exceptionally fast and genuinely helpful assistance when resolving technical problems. Many people warmly appreciate the advanced chatbot assistant for guiding them smoothly and patiently through various initial setup processes and configurations.
Some reviewers were not happy with the frustratingly slow response times for support tickets and overall delayed communications. Certain customers additionally experienced persistent technical complications, system errors, and unnecessary long delays regarding their custom domain registrations. Other individuals mentioned difficulties when trying to get human assistance instead of dealing with repetitive automated replies.
Auto-generated from all reviews of this business. For reference only.
Crappy ZOLA BOT for 'service' - got absolutely no where after trying to log a simple request to enable .zip extentions (was part of previous hosting as a feature standard) and NO Linux cloud management to assign or monitor domains/reselling on CPanel. Also they do NOT state resources assigned and are LITTLE compared to our other providers. Do not recommend. American company. Might be 'cheap' - also every 2nd install on CPanel links to ANOTHER SITE trying to advertise their crap.
Reply from TrueHost 2026-08-25
Helllo Zak,
Thank you for your honest feedback!
Sorry about the experience; we would love to hear more from you.
Kindly share the details at [email protected]
Sold and invoiced me for a domain, only to hold it at pending.
When contacted they advised this was a premium domain and wanted to charge me a hundred times more.
Forced to go through a long winded refund process.
Customer service is walled behind a terrible AI agent.
Reply from TrueHost 2026-08-25
Hello Michael,
Thank you for your honest feedback!
Sorry for the experience; we would love to hear from you.
Kindly share the details on [email protected]
Hello JONATHAN KIRANGA
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
Hello James Njeru Security Quip
Thank you for your honest feedback!
Sorry about the experience; we would love to hear more from you.
Kindly share the details at [email protected]
I am trying to transfer my domain from Truehost to Hostinger, and Truehost seems to be making the transfer difficult.
Truehost support is unhelpful; they don't provide information and act as if they don't care about the customer.
Reply from TrueHost 2026-08-25
Hello Symon,
Thank you for your honest feedback!
Sorry about the experience; we would love to hear more from you.
Kindly share the details at [email protected]
If i could give this company a negative I would. Choose a different domain seller.
Reply from TrueHost 2026-07-16
Hello David Kizito,
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
Emmanuel, you're so nice with me..thanks and God bless you
Reply from TrueHost 2026-07-16
Hello David Esekon,
Thank you for your fantastic review. We’re thrilled that you had such a great experience with us.
We can’t wait to serve you again!
Hello Jared Nyanjom,
Thank you for your fantastic review. We’re thrilled that you had such a great experience with us.
We can’t wait to serve you again!
They are very good and you can truly count on them
Reply from TrueHost 2026-07-06
Hello Ezeasoibe Kingsley,
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with our team.
We look forward to welcoming you back!
Thank you Emmanuel for the speedy response to my issue. Cheers!
Reply from TrueHost 2026-07-06
Hello Nduati Ruo,
We truly appreciate your kind words and recommendation!
It’s wonderful to hear that you were happy with our quality and service.
Looking forward to seeing you again!
You won’t like it here but your Zola forced me her since you all don’t listen to customer review. Does Zola takes user data. Explain to me how Zola keeps requesting for OTP of another email address after providing the OTP of the email linked to the faulty domain. Does Zola share user data? Where did it get my email it sent to my client?
This is happening on a brand new system.
I tried connecting to customer care but Almighty Zola refused. I have a video proof of the chat.
Reply from TrueHost 2026-07-02
Hi Eric, we're sorry to hear about your experience and understand why this has raised concerns.
We take customer privacy and data security very seriously. Zola does not share customer data with third parties. If you're seeing unexpected OTP prompts or believe an email was sent to an address that shouldn't have been involved, we'd like to investigate exactly what occurred to determine the cause.
We also apologize if your interaction with Zola prevented you from reaching our support team. That is not the experience we want for our customers.
Please send us your domain name, registered email address, and the video you mentioned via direct message or email at [email protected]. We'll have our technical team review the OTP flow, account activity, and communication logs to identify what happened and ensure the issue is resolved.
We appreciate you bringing this to our attention and are committed to investigating it thoroughly.
I feel proud of Truehost. I had a technical issue with our website. Truehost solved it very quickly. I sincerely owe you Bwana Nickson for the quick help.
PROSMAT
Reply from TrueHost 2026-07-02
Hello ProSmat Tech,
Thank you for your fantastic review. We’re thrilled that you had such a great experience with us.
We can’t wait to serve you again!
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