TrueHost

Hello Chrispine Otieno, We appreciate your feedback! It’s wonderful to know that you were satisfied with our service. You are always welcome.

Hi Codesmith Systems Thank you for sharing your feedback. We're genuinely sorry to hear that your experience has led to this level of frustration, especially as a long-standing customer managing multiple domains with us. We understand how important timely domain management is, particularly for businesses. While we use AI to help with initial support and speed up responses, it should never delay or prevent customers from receiving the assistance they need from our support team. We'd like to investigate the delays you experienced with your nameserver updates and review why they took longer than expected. Please send us your account email address or a recent ticket number via direct message or email at [email protected], and we'll have the matter escalated for immediate review. We value your continued business and appreciate your honest feedback, as it helps us identify areas where we need to improve our service and support.

Hello Margaret, Thank you for your kind words! We're delighted to hear that you had a great experience with our team. You are always welcome.

Hi Mashudu Mamburu, we're sorry to hear about your experience and understand how frustrating it must be when you're unable to access cPanel and get your website online. This is not the level of service we aim to provide. We'd like the opportunity to investigate both the cPanel login issue and the delays you experienced with support. Please send us your domain name, registered email address, or ticket number via direct message or email at [email protected] so we can prioritize your case and work on getting your website live as quickly as possible. We appreciate your feedback and the chance to make this right.

Hi Anthony, we're sorry to hear about your experience and understand how disappointing this must have been. In some cases, a domain may appear available due to delays in registry synchronization, but by the time the registration request is processed, it has already been registered elsewhere. When this happens, the order cannot be completed, and a credit is applied to the account while the issue is reviewed. We also apologize for the delay in responding to your refund request. We understand that waiting longer than the expected response time is frustrating, especially after an unsuccessful registration. Please send us your ticket number or registered email address via direct message or email at [email protected], and we'll follow up with our billing team to review your refund request and ensure it's handled as quickly as possible. We appreciate your feedback, as it helps us improve both our ordering process and customer support.

Hello Thagana Peters, Thank you for sharing your experience. Your kind words and 5-star rating mean the world to us. You are always welcome.

Hi Rhema Nas, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it can be to encounter website and email issues. We strive to notify customers of scheduled maintenance whenever possible, and we'd like to investigate what happened in your case, including the concerns about your website and the support you received. The lack of timely assistance you described is not the experience we aim to provide. Please send us your domain name or ticket number via direct message or email at [email protected], and we'll have our technical team review the incident, including any available backups or logs, and work with you toward a resolution as quickly as possible. We appreciate your feedback, as it helps us improve both our services and customer support.

Hello Lawrence Luhanga, We appreciate your feedback! It’s wonderful to know that you had such a great experience with our team. You are always welcome.

Hello Usman, Thank you for your feedback. We understand how frustrating this issue must have been, and we appreciate you bringing it to our attention. We can confirm that the matter raised under ticket #4513746 has now been successfully resolved. Our team worked to investigate the issue and implement the necessary fix, and we are pleased that the service has been restored. If you have any further questions or require any additional assistance, please feel free to reach out through our support channels. We are always happy to help. Thank you for your patience and for allowing us to resolve the matter.

Hello, We are sorry to hear about your experience and understand your frustration. After a review, the domain was suspended due to an abuse-related matter, which is currently being handled under ticket #9261410. In such cases, our actions are guided by our Abuse Policy and Terms of Service to protect the integrity and security of our platform and the wider internet community. Regarding your refund request, abuse-related cases are subject to specific refund policies, and our team is reviewing the matter in accordance with those policies. We have provided updates through the support ticket and will continue to assist you there. We appreciate your feedback and encourage you to continue the discussion via ticket #9261410 so we can address your concerns directly.

Hello Bill Jonah, Thank you for your kind feedback and for taking the time to share your experience with us. We’re glad to hear that our customer care team was able to assist you well whenever issues arose. We appreciate your understanding regarding the occasional minor issues, and we’re continuously working to improve our services and provide an even smoother experience for our customers. Thank you for choosing us, and we look forward to serving you even better in the future!

Hello Daniel Katatha Thank you for your feedback. You are always welcome

Hello Feisal, We’re sorry to hear about your experience and understand how frustrating service disruptions can be. The incident you are referring to was related to a wider cPanel issue identified as CVE-2026-41940, which affected multiple environments industry-wide. As soon as the issue was identified, our team worked to mitigate its impact and shared updates through support ticket #6644356. We also acknowledge your concern regarding communication and understand the importance of timely updates during maintenance or unexpected incidents. Your feedback is valuable and helps us improve both our response processes and customer communication. Please know that our team remains available to continue assisting you through the existing support ticket should you require any further help.

Hello SANTANA, We’re sorry to hear about your experience and understand your frustration regarding the domain registration issue. After reviewing your case under ticket #2298024, we can confirm that a full refund was already issued to your PayPal account. Unfortunately, in some cases, domains may become unavailable if they are registered elsewhere before the registration process is completed. We also want to clarify that while we do use an AI assistant to help handle basic tasks and improve response times, human support agents are always available upon request and handle all escalations and more complex issues directly. If you still have any unresolved concerns, please reach out via [email protected]

We’re sorry for the inconvenience and understand how concerning it can be when a domain appears pending after payment. After reviewing your account, we can confirm that the domain was successfully activated. If you were previously unable to create a support ticket or connect with a live agent, we apologize for the frustration caused. Hello Rea, We do use an AI assistant to help with basic queries and reduce response times, but human support agents are always available for escalations and account-specific assistance when needed. If you are still experiencing any issues accessing or managing the domain, please reach out again via [email protected], and our team will be happy to assist further.

Hello P K, We’re sorry to hear about your experience and understand your frustration regarding the SSL activation process. After reviewing ticket #1734655, we can confirm that our team has been actively following up on the SSL installation. Unfortunately, the SSL issuance became delayed at the email verification stage, which is a required step in the certificate activation process. We would also like to clarify that the hosting service for the website is being provided through Namecheap, while our role in this case is limited to providing and assisting with the SSL service only. We apologize for any confusion caused during the process, including the login details shared earlier. Our team is still ready to complete the SSL setup and kindly requests that you reply to the verification request sent through the support ticket so we can proceed with the certificate activation successfully. We appreciate your patience and remain committed to resolving this matter as quickly as possible.

Hello Paul Muthui Skyweb Comm Servic, Thank you for your feedback. You are always welcome

Hello Aminu Nasiru, We’re sorry to hear that your experience with our customer support felt slow. We understand how important timely assistance is, especially when dealing with technical or account-related issues. Our team is continuously working to improve response times while ensuring that each issue is properly investigated and resolved. If you have any pending issues, please reach out through [email protected]

Hello Barny Trevelyan-Johnson, We’re sorry to hear that your experience was frustrating, and we appreciate you sharing your feedback. After reviewing the matter, the domain in question was identified as a premium domain, meaning it was priced significantly higher by the registry than standard domain rates. This information was communicated via email once the status was confirmed. We would also like to clarify that the amount paid was not lost. The funds were successfully refunded as account credit and were later used toward the registration of another domain. Regarding support accessibility, we do use an AI assistant to help handle basic queries and improve response times, while human support agents remain available for escalations and account-specific assistance when needed. We value your feedback and continue working to improve both our communication and customer support experience.

Hello Procorus Limo MOUNTCREST SERVI, We truly appreciate your feedback. You are always welcome.