Globally trusted Webhosting Company offering Simple and Reliable Managed Databases for Apps and Mission critical Systems. Truehost presents Highly Scalable, Fully Managed MySQL with Automatic failover and Free Daily Backups at a transparent pricing.Register almost any Domain names at the Best Prices in US and Canada. Register .xyz from $0.99 .com, .net, .us, .co.uk, .ca, .cn, .co.in, .ke .in, .co.za, .co.ke, .com.ng
Written by the business, not verified by us.TrueHost (truehost.com) has a 3.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-25.
Most reviewers were somewhat happy with their experience overall. Consumers often note that the dedicated support team provides exceptionally fast and genuinely helpful assistance when resolving technical problems. Many people warmly appreciate the advanced chatbot assistant for guiding them smoothly and patiently through various initial setup processes and configurations. Some reviewers were not happy with the frustratingly slow response times for support tickets and overall delayed communications. Certain customers additionally experienced persistent technical complications, system errors, and unnecessary long delays regarding their custom domain registrations. Other individuals mentioned difficulties when trying to get human assistance instead of dealing with repetitive automated replies.
Auto-generated from all reviews of this business. For reference only.Products are very affordable. The customer support is also ready available to help. I use it and highly recommend
Hello Anthony Okeke, Thank you for sharing your experience. You are always welcome.
They use interconnected services that have broken pipelines for example you pay for a service then they tell you that's not available. I created a high priority ticket and it hasn't been responded to for a month. When you request for support you chat with a bot and the only support available is technical, no billing support and so on.
Hello Ian K, We’re sorry to hear about your experience and understand your frustration regarding the delays and support process. In some cases, certain services may become unavailable after an order is placed due to provider-side availability checks, registry restrictions, or configuration limitations that are only confirmed during provisioning. When this happens, our team works to provide alternative solutions, credits, or refunds where applicable. We also sincerely apologize if your high-priority ticket experienced delays. That is not the level of service we aim to provide, and your feedback is important in helping us improve our response times and escalation process. Regarding support, we do use an AI assistant to help handle basic queries and improve response times. However, human agents are available for billing, technical, and escalated support matters whenever needed. We appreciate your feedback and remain committed to improving both our systems and customer support experience.
truehost is a big scam. no customer support you only chat with a confused ai robot. my domain was stolen from truehost. they dont have valid offices.
Hello Heartson, We’re sorry to hear about your experience and understand how concerning this situation feels. We take claims of domain loss or unauthorized changes very seriously. Our team will reach out via [email protected]
Emmanuel of True Host was very helpful when I had a technical problem. Though it seemed complicated to me, it was effortlessly solved in a timely and efficient manner. I would not hesitate to recommend them.
Hello Gideon, We appreciate your feedback! It’s wonderful to know that you had such a great experience with our team. You are always welcome.
Do not waste your time and money at truehost. Their services are poor. Even trying to login into my own account is hectic. I asked for a refund after buying a domain and I am yet to get it. It been 24hrs and the Billing team have not reached out to me.
Resolve my pending issues as promptly as possible. Your downtime and inability to access my website is causing me to lose money. Issues with case number 8282950 and 9252322
Hello Awoleye Abraham We’re sorry to hear about the inconvenience and understand how important uptime is for your business. We can confirm that both case numbers 8282950 and 9252322 have already been addressed, and responses were provided on the respective tickets. If you are still experiencing any related issues, please reply directly within the same tickets so our support team can review and assist further without delay. We appreciate your patience and remain committed to ensuring your services are stable and fully operational. If you still have any pending matters, please reach out via [email protected]
So far so good, their services look decent, and prices are comparatively fair.
Hello Kelvin Keshi, Thank you for your feedback. You are always welcome.
Emmanuel was very prompt and timely, he offered a swift and warm customer assistance and did a really good job
Hello Wangie Mamati, We truly appreciate your feedback. You are always welcome.
Talking to one of your customer care representatives who handled himself professionally and good communication 👏, shout out to Emmanuel
Hello David Thank you for taking the time to leave such a great review! We’re so glad you had a smooth experience with our team. We look forward to welcoming you back!
Today I called Truehost regarding my domain. I immediately got served by Emmanuel, he actually went ahead and reassured me that it was just a matter of minutes and true to his words my renewal domain is live. The service was Magical.
Hello Michael Thank you for taking the time to leave such a great review! We’re so glad you had a smooth experience with our team. We look forward to welcoming you back!
My experience with Truehost has been extremely disappointing and frustrating. From the beginning, the service has been unreliable and the support has been very poor. Issues that should have been simple to resolve were left unresolved for long periods of time, and in many cases the support team either gave vague responses or stopped responding altogether. I repeatedly experienced technical problems with my hosting service, and despite contacting support multiple times, the issues were never properly fixed. It felt like I was constantly chasing answers instead of receiving real assistance. For a hosting provider, reliability and responsive support are essential, and unfortunately this has not been my experience with Truehost. What made the situation worse is that problems were often acknowledged but never actually resolved. As a customer, that leaves you feeling ignored and misled. Based on my experience, the service did not deliver what was promised, and the support system did not provide the help needed when things went wrong. This has been one of the worst service experiences I have had with a hosting provider. I would strongly advise anyone considering Truehost to do very careful research before committing to their services. They offer cheap rates but that should say it all.... I am returning to my old service provider where i never had issues
Hello Shaun Thank you for your honest feedback! Sorry for the experience, we would love to hear from you more. Kindly share the details on [email protected]
Hello Emmanuel Thank you for your honest feedback! Sorry for the experience, we would love to hear from you more. Kindly share the details on [email protected]
Great experience. Customer support is prompt.
Hello Thank you for taking the time to leave such a great review! We’re so glad you had a smooth experience We look forward to welcoming you back!
Avoid this company. Scammy and terrible customer service that just mislead you
Hello Daniel Thank you for your honest feedback! Sorry for the experience, we would love to hear from you more. Kindly share the details on [email protected]
The communication was clear and did not need to to lots of explanation to get the support
Hello Chieng Thank you for taking the time to leave such a great review! We’re so glad you had a smooth experience We look forward to welcoming you back!
Hello Ahmadu Thank you for taking the time to leave such a great review! We’re so glad you had a smooth experience . We look forward to welcoming you back!
Developers be ware!! This is the worst company to host your services with. Their customer support team is full of incompetent, uderqualified people and quacks. I registered a new domain on their platform but mispelt the email address by one character. I pleaded with their crazy support team to correct that mistake but they couldn't. In the end, I lost the money that I spent on registering the new domain. In addition, the client for whom I was registering the domain ditched my services. I lost a rare opportunity to sell a sacco software to a client who was so interested in it. Strangely, this company did not care despite informing them several times that my contract was just about to be cancelled because of such a minor issue.
Hello David Thank you for your honest feedback! Sorry for the experience, we would love to hear from you more. Kindly share the details on [email protected]
They are liars. They promise to extend your domain by 1 year if you transfer it to them and then after they activate the domain they reset the renewal date to the initial renewal date no extension.
Hello Thank you for your honest feedback! Sorry for the experience, we would love to hear from you more. Kindly share the details on [email protected]
I strongly advise against using Truehost. I’ve migrated all my clients’ websites away from them due to ongoing reliability issues. Their servers are frequently down, causing serious disruptions. Recently, I was unable to access one of my websites, and email services completely stopped working, despite my domain and hosting being fully active and paid up. To make matters worse, their support has been replaced with AI chatbots that are completely unhelpful. The chatbot provided irrelevant responses and no real assistance. After 48 hours, there was still no resolution. If you value uptime, proper support, and peace of mind, I recommend looking elsewhere. Don’t waste your money.
Hello Emma Thank you for your honest feedback! Sorry for the experience, we would love to hear from you more. Kindly share the details on [email protected]
I was hosting my website with them, everything was working perfectly until my subscription expired and i had to renew, making payments is easy but them giving value for the money is not. Poorest of customer service. Building a company is already hard but hosting your site with them makes it harder.
Hello Mark Thank you for taking the time to leave such a great review! We’re so glad you had a smooth experience with our team. We look forward to welcoming you back!
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