Globally trusted Webhosting Company offering Simple and Reliable Managed Databases for Apps and Mission critical Systems. Truehost presents Highly Scalable, Fully Managed MySQL with Automatic failover and Free Daily Backups at a transparent pricing.Register almost any Domain names at the Best Prices in US and Canada. Register .xyz from $0.99 .com, .net, .us, .co.uk, .ca, .cn, .co.in, .ke .in, .co.za, .co.ke, .com.ng
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Is TrueHost legit?
TrueHost (truehost.com) has a 3.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often note that the dedicated support team provides exceptionally fast and genuinely helpful assistance when resolving technical problems. Many people warmly appreciate the advanced chatbot assistant for guiding them smoothly and patiently through various initial setup processes and configurations.
Some reviewers were not happy with the frustratingly slow response times for support tickets and overall delayed communications. Certain customers additionally experienced persistent technical complications, system errors, and unnecessary long delays regarding their custom domain registrations. Other individuals mentioned difficulties when trying to get human assistance instead of dealing with repetitive automated replies.
Auto-generated from all reviews of this business. For reference only.
Premium domain bait-and-switch and unilateral refund
I attempted to register a 3-letter .ke domain (myc.ke) through Truehost. Their website showed a price of 3,000 KES, I completed checkout, was invoiced (including VAT and an AutoPay discount), and received confirmation that the registration was in progress.
Only afterward did Truehost and the .ke registry (KeNIC) claim the name was a “reserved premium” domain with a vastly higher reserve price. Instead of honoring the completed transaction or clearly explaining the situation up front, Truehost eventually processed a refund **without my request or consent** and I lost the domain.
The core issues for me were:
- No clear premium pricing warning before payment.
- Acceptance of payment and issuance of an invoice as if everything was normal.
- Conflicting communication about whether the domain would be activated.
- A unilateral refund that effectively cancelled the deal after I had relied on their system and confirmations.
I ended up wasting time and losing the opportunity to secure the name, despite doing everything correctly as a customer. I cannot recommend Truehost for domain registrations, especially for anything important or time-sensitive.
Reply from TrueHost 2026-03-16
Hello Jesse
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
The process to sort my issue took a bit too long and when the ticket was escalated to a more technical person, he was non-communicative and I had to keep nudging him and even when he was done he didnt inform me
Reply from TrueHost 2026-03-16
Hello Morris
Thank you for your honest feedback!
Sorry for the experience
I had a wonderful experience with Rahab,he /she was very patient to attend to my request and made sure I got my account back on true host I highly recommend
Once again thank you very much.
Reply from TrueHost 2026-03-16
Hello Debbie
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with our team.
We look forward to welcoming you back!
Absolutely the worst tech support imaginable.
Last night they wiped out my entire email account, and it is not retrievable. Unbelievable.
I've been with them since March and they are nothing but problems. I'm now switching to a US-based host.
Reply from TrueHost 2026-03-16
Hello Robert
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
Paid for a domain, I've contacting support for help. To make my website to go live. I've told to wait for 24 hours less until days has passed. Get give a robot that repeat sentences without logic. Always asking same questions.
Reply from TrueHost 2026-03-16
Hello
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
Domain and Web Hosting Services are very good.
But you are very poor in communication. You really follow up before payment, but after payment you don't act promptly or provide adequate guidance.
I had to go to their offices for a service that I could get remotely. Check on this...
Reply from TrueHost 2026-03-16
Hello Jasper
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
Chatting with Audrey, prompt and very ready to answer all question.
Bravo!
Reply from TrueHost 2026-03-16
Hello John
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with our team.
We look forward to welcoming you back!
Zola is a true star. Zola helped me to clear my problem very quickly.
Reply from TrueHost 2026-03-16
Hello Musa
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Prompt response and utmost patience with the ability to comprehend and solve clients' requests and pain points
Reply from TrueHost 2026-03-16
Hello Shegz
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience
We look forward to welcoming you back!
My visit was to request a change from Managed Wordpress hosting to Cloud VPS and I was promptly taken care of and my request is being processed as I write this review. Very fast and efficient service!
Reply from TrueHost 2026-03-16
Hello Florence
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience
We look forward to welcoming you back!
Mr Zola helped me very well with quality professionalism and understanding of Tech and expectations.
Reply from TrueHost 2026-03-16
Hello
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Zola has been extremely helpful in getting my website issues resolved. I rely on this AI to tackle issues when they occur.
Reply from TrueHost 2026-03-16
Hello Amy
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Zola guided me so well until my site that had bootstrap.php issue was resolved. Thankyou so much
Reply from TrueHost 2026-03-16
Hello Patrick
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Response and persistence to resolve the issue. Thank you Zola
Reply from TrueHost 2026-03-16
Hello John
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Well served by Zola, gave me options and follow up questions to fully understand my issue and sorted it perfectly.
Reply from TrueHost 2026-03-16
Hello Dennis
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Great and fantastic customer care and quick problem solving capability
Reply from TrueHost 2026-03-16
Hello Monsuru
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with our team.
We look forward to welcoming you back!
I had an amazing experience with Zola, quick on the fingers, makes sure that I am directed correctly. To be honest, they respond in minutes and not only that, Zola, fixes the problem with you step by step. I appreciate that.
Reply from TrueHost 2026-03-16
Hello Nonkululeko
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
Hello Senzo
Thank you for your honest feedback!
Sorry for the experience, we would love to hear from you more.
Kindly share the details on [email protected]
The customer service was good. I was served well by ZOLA.
Reply from TrueHost 2026-03-16
Hello
Thank you for taking the time to leave such a great review!
We’re so glad you had a smooth experience with Zola.
We look forward to welcoming you back!
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