This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
The circulation is good. this product helped relieve my foot pain, and made it less painful as it was before i had this product. The vibrations helped me sleep throughout the night without any problems. The heat also helped me sleep. Overall, this product is really useful and helpful for others in need.
Reply from EMSense2026-08-20
Hello Noel,
Thank you for taking the time to share your positive experience with EMSense. We truly appreciate your feedback and are delighted to know you’re enjoying the product and its features.
It means a lot to us to hear that EMSense has been a welcome addition to your routine. If you have any other feedback or questions, please don’t hesitate to reach out to our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
The first is fine and the massage levels are fine, but battery life could be longer
Reply from EMSense2026-08-21
Hello Chris,
Thank you for taking the time to share your experience with EMSense. We’re glad to hear you’ve had a positive experience overall, and we also appreciate your feedback regarding the battery life. Comments like yours are valuable to us as we continue looking for ways to improve the customer experience.
If you have any other feedback or questions, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
Hello Darren,
Thank you for your feedback! We’re delighted to hear that you’re happy with your EMSense experience and appreciate you taking the time to share your thoughts with us.
If you have any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
Using it for little more than a week and I can definitely feel the difference.
Reply from EMSense2026-08-21
Hello Ron,
Thank you for sharing your experience with EMSense! We’re so pleased to hear that you’re enjoying your experience after just over a week of use. We truly appreciate your positive feedback and are glad to have you as part of the EMSense community.
If you have any questions or additional feedback as you continue using your device, please reach out to our support team at [email protected]. We’ll be happy to assist.
Warm regards,
EMSense Team
I was skeptical at first, but it seems to be improving my issues such as numbness and cold toes. Delivery was quicker than I expected.
Reply from EMSense2026-08-21
Hello Pat,
Thank you for sharing your experience with EMSense! We’re delighted to hear that you’ve had a positive experience so far and that your order arrived sooner than expected. We truly appreciate you giving EMSense a try and taking the time to leave your feedback.
If you have any questions or additional feedback as you continue using your device, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
On July 21, 2026, I wrote a review about how difficult it is to get a refund from EMSense. Readers can read that review for the details. I'm now updating that review. Bottom line is that I haven't received a refund for items I returned. It's intolerable and dishonest.
On July 8, I recieved an email from EMSense, stating that "we couldn't process your return request" and asking fof my feedback on a little smiley face chart.
Shortly after that, I was advised that a refund had been successfully processed on June 24 and my case was closed. Then I received an email stating that, after reading my "feedback" on Trustpilot, they would like to make an exception and offer a full refund for my purchase. As part of this "resolution offer", they asked that I consider adjusting/removing my review about my experience with them, as it would greatly help them maintain their commitment to excellence and assist other customers in making informed decisions. I said sure, I would be happy to amend my review after I received the full refund owed to me.
What was the full refund? The partial refund they claim to have made on June 24, that I haven't yet received, and the partial refund they claim to have made on July 23, that I haven't yet received. After several emails back and forth for since then, all I hear from EMSense is that they processed my refund and I should contact my financial institution, which I have done ad nauseum. There is no record of a refund from EMSense. Period.
EMSense's platitudes about how "we truly value your opinion", and "strive to provide the best possible service to our customers", and "our commitment to excellence", fall on deaf ears. Actions speak louder than words - and EMSense actions are to not provide the best possible service to their customers and they seem to have a selective commitment to excellence.
If you have to return an item to EMSense, don't hold your breath waiting for a refund. I've waited 2.5 months. What about reversing the partial refunds they claim to have made, and issue me a cheque, send it by registered mail to prove I receive it? Too simple of a solution? Shame on you, big successful company.
I see that EMSense responded to my last review with "our team was able to address your concern". My concern has NOT been addressed and I'm back at square one. No product, no refund. Good bye EMSense. Chalk it up to disreputable, dishonest company. Buyer beware.
Reply from EMSense2026-08-21
Hello Sharlyn,
Thank you for your patience while our team looked into this matter for you. It appears that our team was able to address your concern, and we hope everything was resolved to your satisfaction. :)
If there’s anything else we can assist you with, please don’t hesitate to reply to our last email or reach out to us at [email protected]. We’ll be happy to help.
Warm regards,
EMSense Team
Hello Campbell,
Thank you for sharing your experience with us! We truly appreciate your positive feedback and are glad to have you as part of the EMSense community.
If you have any other feedback or questions, please don’t hesitate to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
I purchased two feet massagers so I could do both feet at the same time. Guess what neither one worked, at all. One time one did come on but went back off and would not come back on. I left for vacation before returning, my bad and wrote in after I returned only for them to tell me, oh sorry it went passed the 30 days nothing we can do. They did not care that they never did work.
So I'm letting everyone know you will be scammed. I could get better off of Temu
By the way, I have been emailing back and forth with Mia and this is my order number to verify
D8F6CC6DDE
Reply from EMSense2026-08-19
Hello Kellie,
Thank you for sharing your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
Our support team has reached out to you by email regarding your concern, and we hope we can get everything sorted out for you. Please check your inbox, including your spam or junk folder, for our message.
If you haven’t received the email, please contact us at [email protected] so our team can assist you right away.
Warm regards,
EMSense Team
Multiple order added at checkout as very misleading
Looks like order hasn't gone through so you do it again
Leading to you ordering multiple by mistake
Needs changing
Reply from EMSense2026-08-20
Hello Claire,
Thank you for sharing your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
Our support team has sent you an email regarding your concern, and we hope to get this resolved for you as soon as possible. Please check your inbox, including your spam or junk folder, for our message.
If you haven’t received the email, please contact us directly at [email protected] so our team can assist you right away.
Warm regards,
EMSense Team
The concept and product design seems to help need a few weeks to decide how good. The battery needs re-charging after 2 20 minute uses, it does not hold enough charge. Having returned the 2nd pair which was delivered by the post office 5 days ago no refund yet to my account.
Reply from EMSense2026-08-20
Hello Mr David,
Thank you for taking the time to share your experience with EMSense. We truly appreciate your feedback and are glad you’ve given the product a try.
If you have any additional feedback or questions, including anything regarding your order, our support team will be happy to assist you. Please feel free to reach out to us at [email protected].
Warm regards,
EMSense Team
Hello Marc,
Thank you for your wonderful feedback! We’re so pleased to know that EMSense has met your expectations. Your support means a great deal to our team, and we truly appreciate you taking the time to share your experience.
If you have any other feedback or questions, please feel free to reach out to our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
looks better but have to adjust settings on each use.
Reply from EMSense2026-08-18
Hello Steve,
Thank you for sharing your experience with EMSense. We truly appreciate your feedback and are glad you took the time to let us know how things are going.
If you have any additional feedback or questions about using your EMSense device, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
Hello Stanislava,
Thank you for sharing your experience with EMSense! We’re delighted to hear that you’ve had a positive experience so far, and we truly appreciate you taking the time to leave us a review.
If you have any questions or additional feedback along the way, please don’t hesitate to reach out to our support team at [email protected]. We’re always happy to assist.
Warm regards,
EMSense Team
I bought these for my husband who suffers with foot and leg pain constantly on the suggestion of his sister. He finds that using it daily a few times each day has greatly improved the pain and the leg cramps are fewer. Great product and he recommends it to others.
It took a while for the order to arrive but worth the wait.
Reply from EMSense2026-08-18
Hello Cecile,
Thank you for taking the time to share your experience with EMSense. We’re so pleased to hear that your husband has been enjoying using the product, and we truly appreciate your kind words and recommendation.
We also appreciate your patience with the delivery. If you or your husband have any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
For feeling the urge to go back to my routine min 10000 steps a day is the most positive feeling that I did not expected to have All Good. Thanks
Rolando
Reply from EMSense2026-08-19
Hello Rolando,
Thank you for sharing your experience with us! We truly appreciate your positive feedback and are delighted to hear that you’ve had such an encouraging experience with EMSense.
If you have any other feedback or questions, please feel free to contact our support team at [email protected]. We’ll always be happy to assist you.
Warm regards,
EMSense Team
Very secure and up front information about shipping and product purchase
Reply from EMSense2026-08-19
Hello Bogdan,
Thank you for taking the time to share your positive feedback! We’re pleased to know you had a good experience with EMSense and appreciate your kind words.
If you have any other feedback or questions, please feel free to reach out to our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
Hello Aharon,
Thank you for taking the time to share your feedback. We truly appreciate you giving EMSense a try and sharing your thoughts with us.
If you have any additional feedback or questions about your experience, please feel free to contact our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
I only picked one star because picking none was not an option. I ordered two. I saw I was charged for 4, so I immediately contacted them through their site to say I only want to order 2. I was sent and charged for 6. I emailed the next day for directions on how to return 4. I kept getting emails asking which order. Well one was for 4 and one was for two. I kept telling them I want to return 4. They kept sending me emails asking how their service was on my return. I kept emailing back saying I have not been given a refund slip. They again emailed asking which order. I again said the order for 4. Today I get an email stating it’s past our 30 day refund policy. No exceptions. Please don’t order from these scammers. I’ve had to dispute the charges with my credit card company.
Reply from EMSense2026-08-19
Hello Susan,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
We previously requested some additional order details so we could better understand your situation and help improve your experience. Unfortunately, we haven’t received the information needed to locate and review your order.
Please email our support team at [email protected] with your order details, and we’ll be glad to assist you further.
Warm regards,
EMSense Team
Very clear and just what I was looking for. Wonderful product.
Reply from EMSense2026-08-19
Hello Karen,
Thank you for your wonderful feedback! We’re delighted to know that you’re enjoying your experience with EMSense and that it has met your expectations.
If you have any questions or additional feedback, please don’t hesitate to reach out to our support team at [email protected]. We’re always happy to assist.
Warm regards,
EMSense Team
We ordered one set they sent two and charged our card twice , we asked them to cancel the order was told they had shipped it 1 hr later when they arrived was told to go on to the return portal to send them back so we did 5 times then they dragged it out over the 30 days and was told sorry you’ve gone past the 30 days so you can’t send them bk sorry
Absolutely disgusting customer service and a rip off stay away they don’t work as we cat send them back now I tried them and they are useless gives you hot feet and no pain relief
Reply from EMSense2026-08-19
Hello Peter,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
We previously requested some additional order details so we could better understand your situation and help improve your experience. Unfortunately, we haven’t received the information needed to locate and review your order.
Please email our support team at [email protected] with your order details, and we’ll be glad to assist you further.
Warm regards,
EMSense Team
Epicooler
Wellaray Coffee Booster
Lulutox
HaloGrow
TryOrivelle
Emsense
Golden Tree
smooche