This is the official EMSense Trustpilot profile. EMSense is dedicated to creating thoughtfully designed at-home foot massagers that support relaxation and everyday comfort. Our goal is to make foot care simple, accessible, and enjoyable, whether you are unwinding at the end of a long day or looking for a moment of comfort as part of your daily routine.Each EMSense foot massager is developed with ease of use in mind, combining gentle massage settings, optional warming comfort, and a supportive wrap design to create a soothing and relaxing experience. Our products are intended for everyday use at home and are designed to fit seamlessly into real life, with no complicated setup or learning curve.We focus on quality, reliability, and continuous improvement, refining our designs over time to enhance comfort and overall user experience. Customer feedback plays an important role in how we evolve our products, and we value honest, transparent reviews from real customers.On this page, you will find genuine feedback from verified buyers who have purchased EMSense foot massagers and chosen to share their experience. All reviews reflect individual opinions and personal use, helping future customers make informed decisions.Thank you for visiting the official EMSense Trustpilot page and for being part of the EMSense community.
Written by the business, not verified by us.
Is EMSense legit?
EMSense (tryemsense.com) has a 3.9 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the foot massager, finding it exceptionally comfortable, very easy to use, and highly effective at reducing pain, swelling, and numbness in their lower legs and feet. Consumers note that the device heats up nicely and provides a deeply soothing massage that significantly improves daily mobility and relaxation.
However, some people mentioned frustrating issues with the ordering process, noting that extra items were frequently added automatically and refunds were difficult to obtain. A few reviewers were not happy with refund delays and customer support, stating that getting their money back took far too long.
Auto-generated from all reviews of this business. For reference only.
I was pleased with the product itself, but I was disappointed in the confusion and when ordering I felt trapped into buying extra things and I did not want a subscription to anything
Reply from EMSense2026-08-17
Hello Larissa,
Thank you for taking the time to share your experience with us. We truly appreciate your positive feedback about the product, as well as your comments about the ordering process.
Your feedback is important to us and helps us better understand our customers’ experiences. If you have any questions or additional feedback, please contact our support team at [email protected]. They’ll be happy to assist you and address any concerns regarding your order.
Warm regards,
EMSense Team
Product is effevtive , however the marketing strategy caught me out at checkout and o ordered a single massage and the pair. The single massager was returned but the company have only refunded £16.91 instead of £39.99 that I paid . The post office tracker shows item has been returned but no acknowledgment of the remainder that is owed to me . This has made me disappointed. Shame because product is good
Reply from EMSense2026-08-17
Hello Jennifer,
Thank you for taking the time to share your feedback. We truly appreciate your positive comments about EMSense and are glad to hear you’ve had a good experience with the product.
We’re sorry to hear about the disappointment regarding your return and refund. Our support team would be glad to look into this further and clarify the situation for you. Please reach out to us at [email protected] with your order details so we can assist you directly.
Warm regards,
EMSense Team
Good product now, be a great product if effects of usage were dialled up 25%
Reply from EMSense2026-08-17
Hello Gerard,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’ve had a positive experience with EMSense, and we truly appreciate your suggestion as well.
Customer feedback is valuable to us as we continue to improve the overall experience. If you have any other feedback or questions, please feel free to contact our support team at [email protected]. We’ll be glad to assist.
Warm regards,
EMSense Team
Yet another failure my EM Sense , so called Customer Support Services
I have twice been promised a full refund for a product I returned without opening the packaging, over 2 months now , no refund inn sight
MY experience suggests this bunch of charlatans are as useless as I suspect their products are
Reply from EMSense2026-08-17
Hello Keith,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with EMSense wasn’t as expected.
Our support team has sent you an email regarding your concern, and we hope to get everything sorted out for you. Please check your inbox for our message. If you haven’t received it, kindly email us at [email protected] so we can make sure your concerns are addressed right away.
Warm regards,
EMSense Team
Order went quick made a mistake got in touch with Mia on customer care a big help and the problem should get sorted
Reply from EMSense2026-08-17
Hello Mr Price,
Thank you for sharing your experience with us. We’re delighted to hear that Mia from our customer care team was helpful and able to assist you with your order.
We truly appreciate your kind feedback. If you have any other questions or need further assistance, please don’t hesitate to contact our support team at [email protected]. We’ll be happy to help.
Warm regards,
EMSense Team
When companies actually listen to their customer base I have seen through the years it makes quite a difference in the success of their profit. When a company puts it's customers first & not shareholders profit, making more & more money at the customers expense, that's when you see a shift in your customers looking elsewhere for a company that isn't all about power & money.
Reply from EMSense2026-08-17
Hello Ann,
Thank you for taking the time to share your thoughtful feedback. We truly appreciate hearing from our customers and value the importance of listening to their experiences and concerns.
At EMSense, we’re committed to providing a supportive and positive experience for our customers, and feedback like yours helps us continue to improve. If you have any additional thoughts, questions, or suggestions, please feel free to reach out to our support team at [email protected]. We’ll be glad to hear from you.
Warm regards,
EMSense Team
took a while to arrive but this article seems to do what it is suppose to do
Reply from EMSense2026-08-17
Hello Audrey,
Thank you for taking the time to share your feedback. We appreciate your patience with the delivery and are pleased to know you’ve had a positive experience with EMSense so far.
If you have any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
I am answering for my wife Tanya as I purchased them for her. She is very satisfied up to know , I currently use the circular foot massager it works for me , thank you.
Reply from EMSense2026-08-17
Hello Tanya,
Thank you for taking the time to share your feedback on behalf of Tanya. We’re delighted to hear that you’re both pleased with your EMSense products and truly appreciate your support.
If either of you has any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
Hello Edmond,
Thank you for taking the time to share your feedback. We’re delighted to know that you’re pleased with your EMSense experience, and we truly appreciate your support.
If you have any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
I was looking for a Product to help with Symptoms after having a DVT in my Left Leg . Since then Ankle and Foot are always Swollen, not Painful , but means Footwear is a Problem , and Appearance is affected The Warmth and the Massage as been helping reduce the Problem , and the Warmth in comforting and relaxing I use it while watching a Favourite TV Programme, Relaxing
Reply from EMSense2026-08-17
Hello Mrs Julia,
Thank you for taking the time to share your experience with EMSense. We’re delighted to hear that you’re enjoying the warmth and massage features and that using the product has become a comfortable and relaxing part of your routine.
We truly appreciate your feedback. If you have any questions or would like to share anything further, please feel free to contact our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
I was very annoyed when I found EMSence added an extra heating foot Massage unknowingly without my permission that is Fraud ! and charge me for it when I paid for only 1 set , and then enquiring how to return. They offered me 10% them keep the stupid product , as if I’m four legged and I don’t know the value of my money that was so rude! that tells you some cheap stuff they purchased from China is ready to give it away and then I refuse and then he offered me rudely 30%. That’shid final offer ! that was such an insult that I took it American Express and complained that this is Fraud pushing your goods on customers without their knowledge and adding extra to their payment. I hope the government looks into this beware customers beware I will not recommend EMSense !
Reply from EMSense2026-08-17
Hello Amoy,
Thank you for sharing your feedback. We’re sorry to hear that your experience with EMSense hasn’t been as expected.
We previously requested some additional order details so we could better understand your concern and assist you, but unfortunately, we haven’t received that information yet. Please email us at [email protected] with your order details so our support team can look into this and help you further.
We look forward to assisting you.
Warm regards,
EMSense Team
Hello Mr Dodiya,
Thank you for sharing your experience with EMSense. We’re delighted to know you’re enjoying the product and finding it comfortable to use. Your kind feedback means a lot to us!
If you have any questions or additional feedback, please feel free to reach out to our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
Hello Jeff,
Thank you for sharing your experience with EMSense. We’re so pleased to hear that you’ve had a positive experience with the product, and we truly appreciate your feedback.
If you have any questions or additional feedback as you continue using EMSense, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
Hello Musa,
Thank you for your lovely feedback. We truly appreciate your support and are so pleased to know you chose EMSense for your parent.
If you have any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
I found the EM Sensor was really easy to use and charging only take a few minutes. I’m still at the early stages of use but I try to use every day.
Reply from EMSense2026-08-17
Hello Roselein,
Thank you for sharing your experience with EMSense. We’re delighted to hear that you’ve found the product easy and convenient to use, and we appreciate you making it part of your daily routine.
If you have any questions along the way or would like to share more feedback as you continue using it, please contact our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
I have a lot of things going on with me but when I bought this I am feeling much better. Thanks to EMSense
Reply from EMSense2026-08-13
Hello Asima,
Thank you for sharing your experience with us. We’re truly grateful to hear that EMSense has been a positive addition to your routine, and we appreciate your kind words and support.
If you have any other feedback or questions, please don’t hesitate to reach out to our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
I had plantar facilities for over half a year. Tried everything.. exercise, wrap around supports, those ttoeless 'socks'. Nothing really worked beyond momentary and slight relief.
First time I used this the change was immediate. I still use arch supporting insoles, but the steady pain is gone the occasional crippling stabbing pain is gone. It's amazing.
I use the stronger vibration setting, and regular heat fir 30 minutes in the morning and am good for the day.
Thank you for yhe relief.
Reply from EMSense2026-08-13
Hello Anne,
Thank you for taking the time to share your experience with EMSense. We’re so pleased to hear how happy you’ve been with the product and that it has become a valued part of your daily routine. Your kind words and support mean a great deal to our team.
If you have any questions or additional feedback, please feel free to contact our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
Hello Harvey,
Thank you for your positive feedback! We’re delighted to hear that you’re pleased with your EMSense experience. We truly appreciate your support and for taking the time to share your thoughts with us.
If you have any questions or additional feedback, please feel free to reach out to our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
After using this massager, you can clearly feel a warming sensation in the area, which is very comfortable; combined with the massage action, it helps relieve fatigue in the ankles.
Reply from EMSense2026-08-13
Hello Sunan,
Thank you for taking the time to share your positive experience with EMSense. We’re delighted to hear that you’ve found the massager comfortable and enjoyable to use. Your feedback and support truly mean a lot to our team.
If you have any other feedback or questions, please feel free to contact our support team at [email protected]. We’ll be glad to assist you.
Warm regards,
EMSense Team
It’s easy to use and has helped the circulation in my feet. Perfect for taking with you when away from home and charging is easy.
Reply from EMSense2026-08-13
Hello The Play Inspection Company,
Thank you for sharing your experience with EMSense! We’re so pleased to hear that you’re enjoying the convenience and ease of use, especially when you’re away from home. We truly appreciate your positive feedback and support.
If you have any other feedback or questions, please don’t hesitate to reach out to our support team at [email protected]. We’ll be happy to assist you.
Warm regards,
EMSense Team
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