#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
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Is Snow Teeth Whitening legit?
Snow Teeth Whitening (trysnow.com) has a 3.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 36% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the overall effectiveness of the teeth whitening items and daily care products, mentioning noticeable brightening effects on their smile. Many people also genuinely enjoy how simple the formulas are to incorporate into their regular oral hygiene routine without requiring any complicated or extra steps.
However, some customers also noted frustrating issues regarding severely delayed email responses, unhelpful automated support options, and missing items from their shipments. Others reported serious difficulties reaching live support teams, successfully obtaining discontinued replacement heads, and handling unexpected hardware failures with their purchased electronic devices.
Auto-generated from all reviews of this business. For reference only.
What people say
L
Lyratah Linda Barrett · 4 reviews · Experienced 2025-09-09 ·
★★★★★
Snow Electric Toothbrush
This is about Snow's electric toothbrush.
I purchased it, and I wish I had not.
I have had several electric toothbrushes, but this is the worst. The power button sits right where you hold the brush. You cannot get away from it. As a result, one inadvertently turns the toothbrush off while brushing teeth. It's very annoying to have to restart the toothbrush three to four times before completing the task. I do not find that the brush cleans teeth that well, either.
Reply from Snow Teeth Whitening2025-09-09
Hi Lyratah,
Thank you for taking the time to share your honest feedback with us. We’re truly sorry to hear that your experience with our electric toothbrush has been frustrating. The placement of the power button and the performance of the brush clearly didn’t meet your expectations, and we understand how disappointing that must feel—especially when you’ve used other electric toothbrushes before.
We greatly appreciate you bringing these concerns to our attention, as feedback like yours helps us improve both our products and the experience for our customers. Our team would love the opportunity to assist you further and see what we can do to make this right. Please don’t hesitate to reach out to us directly at [email protected]
Sincerely,
SNOW
S
Susan F · 1 review · Experienced 2025-08-04 ·
★★★★★
BEWARE
BEWARE!
I bought a three pack of whitening pens on August 4, 2025. I received it a couple days later. When I got my credit card bill, I was charged for two packages at two different prices.
I reached out to customer service through email and got a pretty quick response. Asking me for a screenshot of the confirmation, the confirmation number and my bank statement showing the two charges. Which I did.
after many emails back-and-forth in the same chain they kept asking me again for my confirmation number and again for my screenshot and again for my bank statement, which I had all sent previously.
So I resent the entire Information that they requested and it’s been over 10 days now since I’ve gotten a reply.
We are now going on a month with no response.
I called the customer support phone line and was informed that there are no more live agents and to let me know what my issues were and someone would get back to me that was over a week ago.and I called twice
I have sent an email with all my information three times just this week hoping somebody will respond and they have not
. I’ve also left a review on the BBB for them and I’m leaving one here today.
I’ll be calling my credit card company to do an investigation for unapproved charge.
My advice when you order is to check and double check and check again Before you pay because I had to redo my order at least three times.
Every time I hit one item I would get two when they said add on a few more dollars you’ll get free shipping that never happened when they suggested insurance I said no thanks but when I saw my Order before it was paid for I had two of everything plus the insurance and no free shipping.
So just watch it closely and hopefully you don’t have a problem because if you do, there’s nobody who’s gonna get back to you. So disappointed because the product is good, but I will never buy from this company again
Reply from Snow Teeth Whitening2025-09-05
Hi,
We’re very sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide, and we sincerely apologize for the delays and repeated requests you’ve had to go through.
We’d like to make things right for you as quickly as possible. Please reach out to our dedicated support team at [email protected]
so we can personally review your order and resolve the billing issue. If you’ve already sent us details, kindly reference this review in your message so we can prioritize your case.
Your feedback is extremely valuable, and we’re taking this matter seriously to ensure it doesn’t happen again. We’re glad to hear that you enjoy the product, and we truly hope to earn back your trust with a resolution.
All the best,
SNOW
T
Toolie · 2 reviews · Experienced 2025-07-21 ·
★★★★★
The tracking didn't update so I had to…
The tracking didn't update so I had to reach out customer support (which is all automated) to find out where my order was. Turned it was delivered but I didn't know because they don't send out automatic tracking updates for whatever reason.
Overall I like the look of the product and seems convenient, but doesn't really seem to work for me.
Will keep trying, but been about two weeks and not seeing any noticeable changes with the whitener.
Reply from Snow Teeth Whitening2025-08-18
Hi,
Thank you for sharing your feedback with us. We’re truly sorry for the frustration you experienced with the tracking updates and we apologize for any inconvenience this caused. Please don’t hesitate to reach out to our support team at [email protected] so we can take a closer look and ensure everything is resolved smoothly for you.
We’re glad to hear you like the look and convenience of the product, and we encourage you to continue using it as consistency is key to seeing the best whitening results. Many customers notice brighter results over time, and we’d love to help guide you through tips and best practices so you can get the most out of your Snow routine.
We truly value your patience and your trust in us, and we’re here to make sure your experience is nothing short of amazing. Thank you again for giving Snow a try—we’re excited to be part of your smile journey and can’t wait for you to see the results.
All the best,
SNOW
M
MS · 1 review · Experienced 2025-08-11 ·
★★★★★
The first one I bought wouldn’t charge…
The first one I bought wouldn’t charge from the start. I reached out to customer service and they were super quick and helpful in sending me another one asap (I will say that was a plus and much appreciated!) Everything worked fine until now— I’ve only had this new device for like a month or so and now it makes weird noises when in the charging bed and won’t charge at all…. Completely dead. Again. I feel like I’d sound crazy if I reached out to customer service again. Such a waste of money :( so irritating
Reply from Snow Teeth Whitening2025-08-12
Hi,
Thank you for sharing your experience with us. While we’re happy to hear that our team was able to assist you promptly the first time, we’re truly sorry to learn that your replacement device is now having similar issues. We completely understand how frustrating this must be for you, especially after such a short time.
Please know you’re never “crazy” for reaching out to us — we’re here to make sure you have a product that works exactly as it should. We want to make this right for you. At your earliest convenience, kindly reach out to our customer service team at [email protected] so we can review your case and arrange the best possible resolution for you.
Your satisfaction means a lot to us, and we appreciate the opportunity to turn this experience around.
All the best,
SNOW
The best customer service experience I have ever received
I purchased a limited edition mouthpiece a few years ago. I really only used it for a short period as I was having some pretty tumultuous issues in my personal life at the time. I packed everything away in brand new condition for a couple of years. I recently have been wanting to use my device again, and it hasn't been working. I reached out to customer service, they attempted to troubleshoot my issues with me, and when they realized that they were unable to do that and that they couldn't provide me with any type of replacement or anything. As it's an older device, they offered to send me a brand new device as a replacement free of cost. I am absolutely blown away with this customer service. It is something that is completely unheard of these days and I feel completely mind blown at this point. I would absolutely recommend this company to anybody that I know. Thank you guys so much! I so so appreciate this.
Reply from Snow Teeth Whitening2025-08-10
Hi Teejay,
Thank you so much for your incredible 5-star review and for sharing your experience in such detail. We’re truly touched by your kind words and thrilled to know our team was able to turn things around for you. While we’re sorry your original device was no longer working, we’re so glad we could provide a replacement and ensure you can continue your smile journey with us.
Your feedback means the world to us—it’s exactly the type of experience we strive to deliver every day. We’re honored by your recommendation and grateful to have earned your trust.
Warmly,
SNOW
G
Genavieve · 3 reviews · Experienced 2025-08-06 ·
★★★★★
i love all my snow products I've…
i love all my snow products I've bought. the whiting kit i bought a few years ago works great. you plug it in and put the whiting serum on your teeth. I could tell right away. now I use it maybe once every two weeks and my teeth look whiter. thrn I bought the whitening toothbrush. luv it too. gets my teeth nice and clean and gets all my teeth. the whitening powder I only used once. I'm always happy with my products from snow. I had a issue eirh the toothbrush not working ..and they sent me a new one right away!! it works great. I'll always buy my teeth cleaning whitening products from snow. I'm just in love with the products. next im buying thr purple teeth whitening. thank you snow for being so awesome
Reply from Snow Teeth Whitening2025-08-07
Hi,
Thank you so much for sharing your experience. We’re happy to hear how much you’re loving your Snow products, from the whitening kit to the toothbrush, and that they’ve made such a difference in your smile.
It’s also great to know our team was able to quickly resolve your issue with the toothbrush. Your continued support truly means the world to us.
We can’t wait for you to try the purple teeth whitening next. Thank you for being a part of the Snow family.
All the best,
SNOW
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So easy to put on, they dissolved in about 15 minutes. My teeth were noticeably whiter after one use. Highly recommend
Reply from Snow Teeth Whitening2025-08-05
Hi,
Thank you for your kind review. We're glad to hear you found the product easy to use and saw noticeable whitening results after just one use. Your recommendation means a lot to us. Keep enjoying your brighter smile with Snow.
All the best,
SNOW
The best products with even better customer service!
Reply from Snow Teeth Whitening2025-08-04
Hi Leslie,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're loving our products and had such a great experience with our customer service team. Creating a seamless and supportive experience for our customers is what we strive for every day, and your feedback means the world to us.
We’re grateful for your support and so happy to be part of your smile journey!
Warmly,
SNOW
High quality products and amazing customer service
I have been using SNOW products regularly for a few years now. Not only do I love the products —they have become a staple in my daily routine, their customer service is outstanding. I’m blown away by the level of service. You can tell they care. I was having a website issue and they went above and beyond. I’m grateful so if you’re on the fence about buying from them, I highly recommend.
Reply from Snow Teeth Whitening2025-07-30
Hi,
Thank you so much for your continued support and kind words! We're honored to be part of your daily routine and truly appreciate you taking the time to share your experience.
Our team is passionate about both the products we create and the service we provide, so hearing that it made a difference for you means the world to us.
If you ever need anything, we're always here for you.
All the best,
SNOW
S
Sheri · 4 reviews · Experienced 2025-07-27 ·
★★★★★
Could not be happier.
Reply from Snow Teeth Whitening2025-07-28
Hi,
Thank you so much for your kind words! We’re happy to hear that you couldn’t be happier with your experience at Snow Cosmetics.
Your satisfaction means everything to us, and we look forward to continuing to exceed your expectations!
All the best,
SNOW
K
Krista · 1 review · Experienced 2025-07-03 ·
★★★★★
This works immediately!
This works immediately!! Gets rid of the yellow right away - love it!!
Reply from Snow Teeth Whitening2025-07-28
Hi,
Wow — thank you so much for the amazing feedback! We’re so happy to hear that you’re loving your results and seeing that bright, white smile right away. That instant confidence boost is exactly what we strive for.
Thanks for trusting us with your smile — you’ve made our day!
All the best,
SNOW
L
Lisa Chambers · 1 review · Experienced 2025-04-01 ·
★★★★★
I absolutely love this whitening pen
I absolutely love this whitening pen. It works amazing and so easy to take on the go! I 100% recommend!!
Reply from Snow Teeth Whitening2025-07-23
Hi,
Thank you so much for your kind words. We're glad to hear you're enjoying the whitening pen and that it's making a difference for you. It's great to know it's both effective and easy to take on the go. We truly appreciate your recommendation and support.
All the best,
SNOW
F
Frank peralta · 2 reviews · Experienced 2025-07-11 ·
★★★★★
Great product, shady shipping
Great product, a little scam with the shipping and the package protection... Not too trusting, probably better off buying in store or something similar from Amazon.
Reply from Snow Teeth Whitening2025-07-21
Hi Frank,
Thank you for your review and for giving us a 4-star rating—we really appreciate you taking the time to share your feedback. We're glad to hear you enjoyed the product, but we’re sorry to learn that your experience with shipping and package protection left you feeling unsure. That’s certainly not the experience we aim to provide.
We take concerns like yours seriously and would love the opportunity to look into what happened and clarify any confusion. Our goal is always to provide transparency and a smooth, trustworthy experience from start to finish.
Thanks again for your honest feedback—it helps us do better.
Warmly,
SNOW
M
Mary · 4 reviews · Experienced 2025-07-16 ·
★★★★★
Awesome products AND customer service!
I love Snow's products, but they also have wonderful customer service! I was having the worst time with my shopping cart (it kept adding unwanted products and overcharging for sale items) and Mariame was able to help me place my order quickly and easily via email (before all the sale deals expired!). Really appreciate this company!
Reply from Snow Teeth Whitening2025-07-17
Hi,
Thank you so much for your thoughtful review. We're glad to hear that you love Snow's products and that Mariame was able to assist you quickly and effectively.
We know how frustrating technical issues can be, especially during a sale, so we're glad we could help make things right.
Your support truly means a lot to us, and we're grateful to have you as part of the Snow community.
All the best,
SNOW
i ordered from this company and was a little confused as to why it has been more than two weeks of not receiving any emails/updates regarding my package. so i reached out to customer service and a lovely gentleman helped me with everything i needed! he did say my package got lost in transit, but things happen!!! not the company or anyone else’s fault, mishaps are bound to happen no matter what! it was such an amazing customer service experience though! jayson, who helped me out, really went the extra mile and made sure i still got what i originally ordered by doing all the reordering steps for me! so super thoughtful and appreciated! if customers have any questions/concerns, i 100% recommend reaching out to customer service, they seem like they genuinely care and want the best for their customers:)!
super helpful and prompt with getting back to you as quickly as possible and resolving any issue/concerns there may be!!
Reply from Snow Teeth Whitening2025-07-17
Hi Shannon,
Thank you so much for your thoughtful and detailed 5-star review! We’re truly grateful you took the time to share your experience. While we’re sorry your original package was lost in transit, we're so glad to hear that Jayson was able to step in and turn things around quickly and with care. We’ll be sure to pass along your kind words to him—he’ll be thrilled to know his support made such a positive impact!
It means the world to us to know that you felt genuinely cared for, and we’re so happy our customer service left a lasting impression. Thank you again for your trust, understanding, and recommendation!
Warmly,
SNOW
The product was good and delivered with no problems. The price was fair and I didn't use all of my first order before I received the second. The only problem I had was, not breathing in while the powder was going into my mouth. Inhaling the powder
Reply from Snow Teeth Whitening2025-07-14
Hi Christine,
Thank you so much for your 5-star review and for taking the time to share your experience! We're glad to hear that your order arrived smoothly and that you're happy with both the product and the pricing. We also appreciate your feedback about using the powder—we know it can take a little care during application, and your note is helpful for us and other customers alike.
We're grateful for your support and look forward to continuing to be part of your smile routine!
Warmly,
SNOW
Customer Service should have offered something to make up for the issue. Maybe a free set of gel would have made up for it like other services.
Reply from Snow Teeth Whitening2025-07-09
Hi,
Thank you for your honest feedback. We're truly sorry to hear that your experience didn’t meet expectations, especially regarding how the issue was handled. At Snow Cosmetics, we always aim to make things right, and we understand how a gesture—like a complimentary set of gel—could have helped show our commitment to your satisfaction.
We’re taking your comments seriously and will be reviewing our approach to ensure future experiences better reflect the level of care we strive to provide. If there’s anything we can still do to make this right, please don’t hesitate to reach out to us directly at [email protected].
Thank you again for bringing this to our attention.
All the best,
SNOW
I had a problem with my wireless teeth whitening device. It just stopped charging and the lights were gone, but it wouldn’t work after six months. They shipped me a new one easily, and they found a solution.
Reply from Snow Teeth Whitening2025-07-09
Hi,
Thank you for sharing your experience! We're sorry to hear you had an issue with your wireless whitening device, but we're so glad our team could resolve it quickly for you. We always aim to make things right and ensure you’re happy with your results. If you ever need further assistance or have any questions, we're just a message away. Keep smiling bright!
All the best,
SNOW
J
Joseph Frimpong · 4 reviews · Experienced 2025-07-08 ·
★★★★★
Great customer service!
Reply from Snow Teeth Whitening2025-07-08
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. At Snow Cosmetics, we’re always here to help and make sure you feel valued every step of the way.
All the best,
SNOW
At first I was pleased with Snow's products and then I started having teeth issues. I've always been anal about brushing my teeth since I was a kid and never had any issues with my teeth, no cavities, nothing. Since I been using Snow teeth whitening I've had 7 cavities. Spent over 1,000 dollars to fix them. Now my gums are starting to recede. I seen there is no fluoride in Snow toothpaste and that's literally what protects your teeth from cavities and other issues. I'm so mad because my teeth were perfect and now I'm still having issues and going back and forth to the dentist. I've been using Snow for over 5 years. I was a repeated customer. Not anymore, I quit using Snow and can only use sensodyne because my teeth are really sensitive to hot and cold and other toothpastes hurt my teeth. Never had this problem before Snow. I never noticed a change in color with my teeth, I'm just stupidly loyal. I bought almost every item from Snow and just the toothpaste is what I am upset with and that's the main ingredient when cleaning your teeth. If you want healthy teeth or just teeth in general then buy toothpaste WITH fluoride. When I started buying Snow there wasn't any reviews so I trusted it without any researching. Always do your research before buying anything. Snow doesn't care if you have issues with your teeth, it's just about the money.
Reply from Snow Teeth Whitening2025-07-07
Hi Precious,
Thank you for taking the time to share your experience—we truly value your feedback, especially as someone who has been a loyal customer for years. We’re very sorry to hear about the dental concerns you’ve been facing and the frustration this has caused. Your oral health and satisfaction are incredibly important to us, and we take your comments seriously.
Our formulas are designed with sensitivity in mind and use fluoride-free options to offer alternatives for those who prefer them, but we understand that every smile is unique. We regret that our toothpaste didn’t meet your needs and are deeply sorry to hear about the impact it has had on your dental health. We genuinely appreciate you bringing this to our attention and would welcome the opportunity to speak with you further to understand your concerns and make things right if we can.
Thank you again for your honest review.
Sincerely,
SNOW