Snow Teeth Whitening

Hi, Thank you for bringing this to our attention. We truly understand your frustration, and we're genuinely sorry for the experience you've had so far. We can see that you’ve already been in touch with our team, and please rest assured that we’re committed to providing the best resolution possible. We are currently reviewing the status of your return and refund request to ensure everything is handled accurately and promptly. Our goal is always to make things right, and we're actively working on expediting this matter for you. Your feedback is important to us, and we are using it to improve how we support our customers and streamline our return and refund processes. A member of our team will be following up with you directly to confirm the next steps and ensure you receive the appropriate resolution without further delay. Thank you again for your patience, and we appreciate the opportunity to make this right. All the best, SNOW

Hi, Thank you so much for the kind words and for being a part of the SNOW family! 💙 We're absolutely thrilled to hear that you're loving your results — a brighter smile is what we're all about, and it's amazing to know we're delivering that for you! We also really appreciate you giving us the opportunity to make things right with your charger issue. Our team works hard to ensure every customer feels heard and supported, and we're so glad we could resolve it quickly for you. Thanks again for sharing your experience — your support means the world to us! All the best, SNOW

Hi, Thank you so much for taking the time to share your experience. We truly appreciate your kind words. Providing prompt, courteous, and professional service is something we take pride in, and it's always rewarding to hear that it makes a difference. Going above and beyond for our customers is at the heart of what we do, and we're glad it showed in your experience. If there’s ever anything else we can help you with, don’t hesitate to reach out. All the best, SNOW

Hi, Thank you for taking the time to share your experience! We’re so glad to hear that our team made the return process simple and stress-free for you. Providing quick and helpful support is what we’re all about, and it’s great to know we delivered. If you ever need anything else, we’re just a message away! All the best, SNOW

Hi, We’re so happy to hear that you’re loving your results—nothing makes us smile more than knowing your smile looks great! 😊 Thank you for the kind words about our customer service, too. It truly means a lot. We're excited to have you as part of the Snow family and look forward to helping you shine even brighter next time! All the best, SNOW

Hi, We're so happy to hear you're enjoying the toothpaste and whitening powder—and that they're not only effective but gentle on your sensitive teeth. That’s exactly the kind of experience we aim to deliver! It’s also great to know you’re planning to stock up. We’ll be here when you’re ready for your next order, and as always, if you need anything at all, our customer service team is just a message away. Thanks again for your kind words and support! All the best, SNOW

Hi, Thank you so much for your thoughtful review. We're thrilled to hear you're loving the Snow toothbrush, whitening kit, and the rest of our range. It’s wonderful to know that even your dentist has noticed the positive changes—especially with your gum health! We’re also so glad our customer service team, especially Angeli, was able to promptly assist with your warranty replacement. We'll be sure to pass along your kind words to her. Thanks again for being a part of the Snow family. We're always here if you need us. All the best, SNOW

Hi, Thank you so much for sharing your first teeth whitening experience with us! We’re glad to hear that the process felt simple and relaxing for you—and even more excited that you're happy with the results. It means a lot that you’d recommend us. If you ever have any questions or need anything else, we’re always here to help! All the best, SNOW

Hi, Thank you for sharing your feedback. We're sorry to hear that your LED mouthpiece didn’t hold up as expected. This isn’t the experience we aim to provide, and we truly apologize for the inconvenience. We're happy to hear the whitening results are working well for you and lasting as promised. That's exactly what we love to deliver. We’d really like the chance to make this right. Please reach out to our customer support team at [email protected] and we’ll be glad to look into a resolution for you. Thank you again for taking the time to let us know. All the best, SNOW

Hi, Thank you for sharing your experience! We're so glad Amazon connected you with us and that we could take care of the issue quickly for you. It's great to hear that you're loving the whitening kit—yes, the LED mouthpiece works together with the gel to help boost your results! We’re always here to make sure you have the best possible experience, and it truly means a lot to hear your kind words. Enjoy your brighter, whiter smile! All the best, SNOW

Hi, Thank you so much for sharing your experience. We’re beyond grateful not only for your kind words about our products, but also for your patience and understanding throughout your interaction with our customer service team. We’re truly sorry that your initial email didn’t receive a response—it’s never our intention to leave anyone waiting. While we’re not sure what happened with that first message, we’re so glad you followed up and that one of our team members was able to jump in and assist you right away. We believe in real, human support, and it means a lot to hear that this made a difference in your experience. It’s customers like you who remind us why we do what we do. We’re honored to have earned your trust, and we’ll work hard to keep it. Thank you again for being part of the Snow family—we’re so excited to have you with us for the long run. All the best, SNOW

Hi, We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused. We’ve tried to locate your case in our system using the name associated with your Trustpilot review but haven’t been able to find any messages or orders that match. We absolutely want to get this resolved and make things right, so we encourage you to reach out to us directly at [email protected] with any order details you have (such as your order number or the email address used to place the order). Our team is ready to assist you. At Snow, we take all feedback seriously and do not condone any practices that could be seen as dishonest or coercive. If your package was sent in error or there was any misunderstanding regarding returns or transaction fees, we want to investigate this fully and ensure you are supported appropriately. Again, we apologize for any inconvenience and hope you’ll give us the opportunity to resolve this directly with you. All the best, SNOW

Hi, Thank you so much for sharing your experience with us. We're glad we were able to respond quickly and help resolve the issue with your LED device. At Snow Cosmetics, we understand how frustrating it can be when something goes wrong — especially with a discontinued product — so we're truly happy to hear that you felt supported and understood throughout the process. Standing behind our warranty and taking care of our customers is something we take seriously, and we're proud that it showed in your interaction with us. We appreciate you taking the time to leave this thoughtful feedback. It means a lot to our team. All the best, SNOW

Hi, Thank you for sharing your experience with Snow Cosmetics. We're happy to hear that our electric toothbrush and toothpaste have made a real difference in keeping your teeth clean and white, that’s exactly what we strive for. We also appreciate your kind words about our customer service. Providing exceptional support is a top priority for us, and it means a lot to know it’s been noticed. Thanks again for being part of the Snow community. All the best, SNOW

Hi, Thank you so much for taking the time to share your feedback. We’re so glad to hear that your experience with our customer service team was a positive one. It’s completely understandable that product usage can vary, and we’re always happy to adjust and support you in whatever way we can. At Snow Cosmetics, we take pride in making sure every customer feels heard and taken care of, so it truly means a lot to know you felt that. We're here anytime you need us and look forward to continuing to brighten your routine. All the best, SNOW

Hi, Thank you for your feedback. We’re very sorry to hear about the frustration you experienced and truly regret the delay in resolving your concern. We’ve reviewed your case and can confirm that you reached out to our support team and that your issue was ultimately addressed. However, it’s clear that the lack of timely and personal communication caused a great deal of inconvenience, and for that, we sincerely apologize. We appreciate you bringing this to the BBB and also to the public here. It’s clear that there was a significant failure on our part to follow up appropriately. While we’re glad we were finally able to respond and offer a resolution, it should never have required that much persistence on your end. Your feedback is being shared directly with our leadership and customer experience team so we can take a deeper look at what went wrong in our communication process. Thank you again for sharing your experience. We are committed to improving and making sure every customer is treated with care and urgency from the start. All the best, SNOW

Hi, Thank you so much for the kind words and for being a loyal customer for over four years. We’re thrilled to hear how much you love the toothbrush and that you had a positive experience with our customer service team. We truly appreciate your patience with the temporary delay and are glad our team could provide a quick and helpful update. Your recommendation means a lot to us, and we’re so happy to have you as part of the Snow community. Thanks again for your support.

Hi, Thank you so much for your kind words. We're so happy to hear that you're enjoying your experience with our product and seeing great results without any irritation. That’s exactly the kind of feedback we love to hear. We're also grateful for your shoutout to our customer service team. We work hard to make sure every customer feels heard and supported, so it means a lot to know you felt taken care of. We appreciate you being part of the Snow Cosmetics family! All the best, SNOW

Hi, Thanks so much for your review! We're happy to hear you’re enjoying the product and that it’s easy to use. That’s exactly what we aim for. We hear you on the powder. It’s super helpful to know that the current setup could use an upgrade, and we’re already exploring ways to improve how it’s delivered so it’s less messy and more efficient. We appreciate you being part of the Snow Cosmetics family and love having your input as we grow and get better. All the best, SNOW

Hi, Thank you so much for your wonderful feedback. We are delighted to hear that you have had such a positive experience with our team and that our customer service and response time have met your expectations. It is also fantastic to know that you are loving the product and finding it worth the investment. Your satisfaction is incredibly important to us, and it is rewarding to know we are delivering results that make a difference. We truly appreciate your continued support and look forward to being here for you whenever you need us. All the best, SNOW