Purchased Cold Weather Base Layer
Found just what I wanted at a great price, and shipping was quick! Item was as expected.
About Gearhead, Rock/Creek
Data updated- Website
- udans.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 51 reviews
- Replies to negative
- 8% (1/13)
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About this business
For over 45 years, Gearhead Outfitters has been a "go to" spot both locally and online (more recently) to find the best in outerwear and all things outdoors. A trip to any of our stores guarantees that you will be greeted by knowledgeable employees that eagerly share their expertise and passion for the outdoors. A trip to our website will show you our full offering of products to outfit you for all of life's adventures.
Written by the business, not verified by us.Is Gearhead, Rock/Creek legit?
Gearhead, Rock/Creek (udans.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 8% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Easy internet purchase return and…
Easy internet purchase return and exchange at the highland park, IL Gearhead Outfitters. Super friendly and helpful.
Love the 1/4 zip fleece sweater
Love the 1/4 zip fleece sweater. Love the color and price.
Respectable!
Received all items, solid customer service. They had what I needed when other shops didn't!
Unsatisfied customer
Amazing, great little store in the heart of downtown Fayetteville, AR. Overall the ambiance, customer service was above average upon entering the store. I went to purchase a hat for 29.00 dollars at the register. Here is what I amazingly encountered. The clerk asking my email, telephone number and address. Honestly it was distasteful in a variety of ways. Here let me explain how stores request your information for free or upon consent in many different forms. Once given they will sale you a product then in return sale your information out to a wide array of companies for profit upon the free information you provided. What a shame. It can’t be as simple as just walking in paying cash or credit and if a refund is need the receipt simply works. They will not get any business from me or my family. Thank you so much.
Reply from Gearhead, Rock/Creek2025-01-29
Thank you for visiting our Fayetteville store and for sharing your experience. We truly appreciate your feedback and want to clarify how we handle customer information. At Gearhead Outfitters, we never sell or share customer information with third parties. The reason we ask for your email and phone number at checkout is solely for our own communication with you—to help with returns, exchanges, and warranties, and to keep you informed about special promotions or events if you choose to opt in. We completely understand if you prefer not to share this information, and it is always optional! A receipt is all that’s needed for returns, and we’re happy to accommodate your preference. We value your business and hope to have the opportunity to serve you again in the future. If you have any further concerns, feel free to reach out—we’d love to hear from you.
Great selection of merchandise
Great selection of merchandise. Very fast delivery.
Easy ordering and shipping
Easy ordering and shipping. Thanks!
fast shipping
Love my shoes and impressed with how quickly they arrived! Great service!!
Had just what I was looking for
Had just what I was looking for and arrived fast. I really like this Kuhl top for cold days. I am 5’2”, about 118 lbs and got the small since I wanted a loose top. Sleeves are long for me but I tuck them under and it works fine.
Easy purchase
10/10 will order from you guys again!
Beautiful, quality Northface jacket and speedy shipping! 10/10 will order from you guys again!
Needed a gift card quick
Needed a gift card quick. Was easy to do online.
Great first experience shopping
Got exactly what I needed for a good price and shipping was faster than expected!
Very helpful customer servicw
Clear communication and fast shipping
Clear communication and fast shipping. I believe it shipped the same day I ordered or first thing the next morning. Great price!
Great quality and fast shipping
Great experience overall! Would def order again
I would definitely buy from Gearhead Outfitters again!
My order was handled very well. I got regular updates on its delivery and the customer service was excellent. I would definitely buy from Gearhead Outfitters again!
Full shipping charge per item?
I understand having to charge shipping but when I was going to buy a second item it doubled the shipping charge. That’s a complete no go for me. So I only bought one item instead of two.
Perfect
Fast, great price, perfect new condition
I ordered sun glasses and a yeti cup
I ordered sun glasses and a yeti cup. The yeti cup was canceled, but showed as available when I ordered it. It’s just frustrating when a company’s website does not match what they actually have in stock. Don’t have something up if it’s not available.
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