They were very good about answering my…
They were very good about answering my questions every step of the way. Would definitely shop with them again.
About UnibuyPlus
Data updated- Website
- unibuyplus.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 254 reviews
- Replies to negative
- 88% (44/50)
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About this business
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Written by the business, not verified by us.Is UnibuyPlus legit?
UnibuyPlus (unibuyplus.com) has a 4.1 out of 5 rating on OK.one, based on 333 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the costumes, noting that the fabrics and detailed craftsmanship consistently exceed expectations. Many people also appreciate the remarkably responsive customer support team, who readily assist with sizing questions, alongside exceptionally fast and reliable delivery. Buyers often highlight how well the items fit when following the provided guides carefully. Some people were dissatisfied with specific product details, mentioning that the included masks occasionally arrived stretched out or did not fully match the online photos. Additionally, a small group of reviewers noted occasional shipping delays or experienced minor sizing discrepancies.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent materials
Excellent materials, wonderful costume, I highly recommend it, it will be used for charity purposes
The costume was green instead of black…
The costume was green instead of black and very poorly made
💯 movie replica quality
Measurements are spot on and the quality is amazing and the shoes are very comfy i will be getting my costumes from you guys again thanks you 10/10 from me
Loved the quality of the suit
Loved the quality of the suit! Every detail the described on Instagram was exactly to the point! I can’t wait for my next cosplay purchase!
Processing time is longer... more than 1 month or 1.5 months
They write that processing time is 7-14 days, but my item were processed after more than 1 month and with shipping the items arrived maybe after 1.5 month. But they are high quality what is good. The sizes matches like are noted on their webpage so check it and read carefully.
Reply from UnibuyPlus2026-06-04
Hi Max, I am the owner of Unibuyplus. I am deeply sorry that we let you down on the shipping timeline and didn't deliver the experience you expected. Please know that we are fully committed to making this right for you. As a custom workshop, we always strive to balance speed with high craftsmanship. The reason for the delay this time was that the first batch of fabric we received did not meet our quality standards. To ensure you got the best possible suit, we made the decision to re-order a brand new batch of material, which unfortunately pushed back our schedule. I have asked our team to contact you via email immediately today so we can offer a solution that ensures you are completely happy with your experience. Thank you for your honest feedback!
Received Spider-Man suit in very poor…
Received Spider-Man suit in very poor condition with at least 8 frey marks over the suit. I placed the costume onto a mannequin taking photos of the damaged suit and reached out to the company. The company then had the hyde to attempt to blame the damages on me fresh out of the bag! The company’s solution was that I purchase another suit and they’ll apply a 10% discount ! Umm excuse me ? I won’t be buying from here ever again. If you’d like a one time use cheap costume go with these guys , but be aware that as part of them trying to blame damages on me they said wear and tear !! Sorry I just received the item so no that’s not why it’s damaged - it’s damaged because it was tried on !!! No sorry never even got to that stage , and if the quality of your product is that poor that trying on a suit would cause damage? You must be selling a really poor quality item. So if you buy from these guys and it goes wrong your on your own and have been warned. Not only will they not help you they will try to blame everything on you !
Reply from UnibuyPlus2026-06-03
First and foremost, I sincerely apologize. I am the owner of the company, and I am deeply sorry for the incredibly frustrating experience you had with both your Spider-Man suit and our customer service. You are absolutely right to be upset. The response you received was completely unacceptable. The customer service representative who replied to you is a new member of our team and unfortunately made a mistake. However, as the owner, I take full responsibility for this failure in our service. Blaming a customer for a defective product fresh out of the bag is absolutely not how we do business. To make this right, I am stepping in personally to handle your order and resolve this issue for you. Please know that we are taking your feedback very seriously. I am personally reinforcing our training for the customer service team to ensure no other customer is ever treated this way again. We deeply regret that we let you down, and we sincerely apologize for the stress and frustration this has caused.
Kind & Supportive Customer Service!!!
The best thing about y’all is your customer service. Yes, the black suit Superman was EPIC!!! And fit my husband perfectly thanks to the careful measurements!! But what I’m most grateful for is how kind you all are. My husband is so excited for San Diego Comic Con and wearing a suit like this is a dream come true for him. He had a billion questions for y’all and kept reaching out on your IG messages - and every time, you answered with genuine kindness and respect. We appreciate you!!! My husband has autism and sometimes his excitement can be expressed in an overwhelming way- and he’s been so happy with your support and encouragement!! We are of course- so happy with the suit as well! The quality is amazing and the CAPE is so so perfect!!!
Everything about the costume was…
Everything about the costume was amazing from the look to the sizing. It has met my expectations and beyond. I would definitely buy from you guys again in the future. I also enjoyed the quick responses from the company customer service on WhatsApp, whenever I had concerns or questions.
Love it and fits very well.
Amazing
It came quick I’ve gotten two costumes from you guys and it’s been amazing
Spider-Man Costume Purchase
Communication was so easy and straightforward. The costume was delivered in a timely manner and was incredibly high quality. Will shop from here again!
Good customer service
I ordered my outfit 21st of April and have been told it has been lost on delivery. I paid extra for it to be quicker but nonetheless nothing has happened. I was disappointed as was looking forward to receiving the outfit. They have since rectified an issue and refunded me, which I deeply appreciate. Customer service interactions have been efficient and any issues solved promptly.
Reply from UnibuyPlus2026-05-20
Hi Amy, I am the boss of Unibuyplus, and I am stepping in personally to apologize to you. You are absolutely right. Our customer service team did not offer you a fair solution initially, and I am deeply sorry for that. As a consumer, you should never have to pay the price for a package that was lost in transit by the shipping carrier. That is not how we treat our customers. At our part, we put our hearts into what we make, and we always take full responsibility for your order until it is safely in your hands. I have personally intervened, we will process a 100% full refund for you. I appreciate you bringing this to my attention so I could make it right. We are using this as a learning moment for our team, and I sincerely apologize again for the frustration this caused you.
Excellent customer service making sure…
Excellent customer service making sure sizing is correct before sending out orders.. fast delivery & the quality of the product is amazing can't wait to order my next costume. Massive thanks to the staff at unibuyplus
Excellent service great products value…
Excellent service great products value for money
Very impressive
Very impressive! After ordering the 70$ Spidey suit and loving it, I reached for the Miles Morales higher quality boots and all!!! I will be ordering again very soon! Already referred members of my team!
I haven't received my package for…
I haven't received my package for almost a month now and it's been stuck in a warehouse and hasn't moved since. I want my costume or my money back or I'm gonna file a report and open a case on this cause this makes no sense.
Reply from UnibuyPlus2026-05-08
I am incredibly sorry. Waiting a whole month for your costume with zero updates is completely unacceptable, and I don't blame you at all for being so angry. We just chased down the carrier, and they confirmed the worst—they unfortunately lost the package. Please don't worry about opening a case; we are taking full responsibility for their mistake and won't let you lose your money. I’ve just sent a direct email to your inbox so we can make this right for you immediately. Please take a look, and we will get this fixed!
Very disappointed after wearing it once
I was very excited with this purchase at first. It seemed like very high-quality. Ordering was easy and it arrived before the date it was estimated to I wore it for the first time in the chest plating's zipper let go. We carefully measured myself and this was the size that would fit. The zipper was very low quality and soon as I reached, it popped and let go. The slider completely fell apart and came off.
Reply from UnibuyPlus2026-05-06
We sincerely apologize for the broken zipper on your costume. We completely understand how disappointing this must be on your first wear. Since all of our costumes are completely handcrafted by our tailors, occasional minor flaws or hardware issues can unfortunately happen. However, we stand behind our work and take full responsibility for our products. Please reach out to us directly with your order number. We are committed to taking care of this and making things right for you.
Daredevil Born Again…
I purchased a Daredevil Born Again costume. The quality is very high, and I'm very satisfied. I recommend UnibuyPlus to everyone!
Great cosplay quality for a fair price
Ordered a cosplay with custom sizes (Arkham Batgirl) and am happy with the result! The customer service was also very helpful when I had some questions. It got delivered on time with no issues and the fabrics are really good! Even the boots were great and fit well! I just wasn't fond of the mask but I expected that. Otherwise I just added some snaps and weathering to the cosplay but would have worked without it too.
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