Vape Mood offers a wide selection of quality vaporizers, parts, grinders, and accessories at unbeatable prices.Order today and receive free shipping and bonus gift!
Vape Mood (vapemood.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 28% give 1 star; The business has replied to 56% of negative reviews. Last updated 2026-08-11.
The part did not fit my unit and it doesn’t work anyway
Hello Randy, I regret to hear that the charger you purchased doesn't fit your unit. One of our representatives will assist you shortly. Thank you!
Fast shipping and always have everything for my puffco products.
Always a pleasure doing business with you all.
I had a great experience and will order again.
Excellent customer service and shipping was quick
** The Kandy Rubi Pen I actually go was from a Dispensary in Mass. Since the pod leaked, but the pen was working, I ordered new pods from here to replace them. Since it was a new pen, and was working before the new pods, I thought replacing the pod would be the fix. But, it's not working. I dont want to keep transferring the oil into other pods. So I'm going to try once more to order another Rubi pen, in Hope's that everything works. ** Re: I just got this Rubi KandyPen a few months ago. My last pod leaked, but still worked enough to finish .. so tried to buy a new set of pods, filled one of the new ones up, and I cant get it to work. I was going to try possibly buying another Rubi pen, but feel like since it's only a few months old, there really shouldn't be a problem with it. I've primed the pods,, heated the oil to get it to flow better, but nothing is working. A bit disappointed since I loved this when I first got it, but hearing so many issues, and now I'm experiencing the problems, now too.
Hello Tricia, I regret to hear that you are having issues with your unit. To better assist you, I will need your order number from the Rubi Kandy pen purchase. We do have one order from you in which you only purchased 2 Kandy Pens Pods. We will contact you shortly so we can get the proper information. Thank you!
Update, they answered me here and said they’d get back ASAP, they simply didn’t. No refunds, no explanations, and I can prove what I’m saying... Very bad quality service. Original review below: They offered me shipping options that aren’t available. I paid extra and didn’t get any refund up to now. Very hard to get emails answered by them.
Hello Andre, We regret to hear that you are having issues with the shipping method. The only reason you did paid for extra was because the shipping information falls out of the U.S. On my end it shows that World Wide was chosen as a shipping method. We also understand that USPS can be delayed due to the upcoming holidays. All we ask for is to have a little patience. One of our representatives will contact you shortly regarding this issue. Thank you!
Always a great experience. Never disappointed in the quality of the products and the speed of the delivery.
Excellent. Just what I wanted, the real normal size storz and Bickel size bags. Debated between this and the xl, the extra cost and reviews. With this I Chose the regular size volcano bags. I also like the bags that came with the volcano. Good quality bags and real deal. Good buy! Buy!
I'm disappointed that 2 out of the 5 vape pens I purchased didn't work. They wouldn't charge. Apparently there is no refund or exchange. Feeling ripped off!
Hello Nicole, I regret to hear that you have received a few defective pens. Before we can proceed with the next step, I will email you the trouble shooting steps. One of our representatives will follow up with you shortly. Thank you!
Quick easy delivery. As advertised. 😍
I purchased a Puffco Plus, and had trouble finding the 3 heat setting. I called twice,had to leave a message, no one returned it, sent 2 emails, no reply, I finally made a 3rd call and talked to a rep.,this is what I had to go through for a simple problem.
False advertising on home page. Customer service did not follow though on promise to provide a discount. Order was cancelled for no reason. I will never shop on this site again. Update after reply below: I see they replied here that they have tried to contact me multiple times with no success. That is another lie. I was taking to a rep about the issue who promised to give me a credit for what was advertised on the site. Then the next day my order was cancelled with an explanation that they were out of stock on the product (however it still was available on their site and still even shows as available today after a week, so that was another lie by them). Even though they cancelled my order, they actually never credited the charge on my credit card. I ended up needing to dispute the charge with my credit card company.
Hello Todd, I regret to hear your negative experience with our team. Three of our representatives has tried contacting you several times; via email and phone. We didn't have any response from you. One of our representatives will assist you shortly regarding this issue. https://vapemood.com/products/dabix-labs-510-thread-stinger-v2-battery?_pos=19&_sid=744f15af7&_ss=r&variant=21003586109494 Thank you!
I had an issue with a product that was recently purchased. I emailed customer support and they sent out a replacement for my defective product immediately. I had it 2 days later! Thank you, Vape Mood!
Packaging, pricing and delivery were great. But I wrote immediately that neither chamber worked, out of the box! My order is 98462, User # 2775272259697. The old chamber, though cracked at the bottom, still works fine, Neither new chamber works! I filled out the Contact form, but no response after a week! I hope they e-mail me!
Hello Jon, I regret to hear that you are having issues with your unit. This is very concerning to us, as it is the first time we hear this type of issue. One of our representatives will assist you shortly. Thank you!
Kim went above and beyond to ensure that I received my volcano hybrid in a timely manner, despite the MA Vape ban set back, and she went out of her way to give me free Vape Mood swag for the setback of reshipping to a new location.
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