vapor.com is committed to the highest level of quality. We guarantee your satisfaction by offering a wide selection of superior products backed by top-notch customer service. You are the reason we are here, and we want to make you smile every time you visit us.We take great pride in our reputation as the leading distributor of vaporization products. Established in 2005 with a new vision for the industry, vapor.com was created to offer customers a safe, secure, and honest experience. Our multilingual staff is highly-trained in product knowledge and warranty support. We are passionate about our products and would love to help you find which vaporizer is best for you by providing product-specific recommendations to fit your unique lifestyle. If you have any questions or comments about our products or services, please contact us. We would love to hear from you!
Is vapor.com legit?
vapor.com (vapor.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-31.
Ordered on 5/16, didn’t get ‘shipped’ until 5/23 and it’s the 26th now and it’s still ‘awaiting acceptance’… when am i going to receive my product. If it’s running late you could’ve just told me and I would’ve understood. But there was ZERO communications.
I tried calling several times and just remained on hold for an hour and eventually hung up. Left a callback number and I didn’t get a call back at all. Left two emails. No response.
Not sure what’s going on but this company used to have super fast shipping and great customer service. How far you’ve fallen.
Gabby was great. She took the time to understand the problem and propose reasonable and generous solutions. She was calm and knowledgeable and explained things through her troubleshooting process.
I've been pretty frustrated up to this point. Gabby made me feel much better about the company.
Good work, Gabby!
Sent an incomplete shipment. "Excise tax" was more than the total cost of the goods. No response from support after nearly two weeks and four messages. Company continues to fill my inbox with spam. Had to contact my credit card company to remove the charge. Don't buy here.
Lack of communication and accountability on the part of vapor.com
I ordered an item from vapor.com, and a couple hours later changed my mind and emailed them and called them to cancel the order (during the night time). However, well into the afternoon of the next day, I got an email saying the item was shipped. For their 1-800 customer service line, they do not listen to the voicemails, as I left at least three voicemails requesting to cancel my order and to not send the item - but they still sent the item to me! Vapor.com's 'support' email does not respond when contacted either, as I also sent at least three emails asking to please cancel my order and to not send me the item. This was hugely inconvenient and put my funds on hold for several weeks, as I had to then return the item to vapor.com, who then took an entire week AFTER they received the item to process my refund! To top it off, I had to call THEM before they even processed the refund! Very inconsistent customer service with no accountability for the sake of their customers. (Side note, they put 'nice' and 'friendly'-sounding women on their customer service phone line to make up for their lack of overall customer service ability. Would not rely on vapor.com to provide for you what you need when you need it!-God forbid there's a logistics issue with your order or you change your mind about something! Go elsewhere other than vapor.com for vape products.
Hello,
Great experience buying from start to finish. You guys tend to have the good stuff at the lowest prices with your coupons. This has made me happy!
Thank You,
Daniel
Spent over 300 dollars on a order with this company. Item still has not shipped after a week. No response from customer service after week of trying to get ahold of them. This includes two and half hours on hold. Two emails. Company not opened stated hours either and there chat options are suspended due to covid. Filed fraud charge with bank to get my money back. On your website it states, Our team is working tirelessly to ensure rapid order processing times with same day shipping for most orders placed Monday through Friday, before 2PM EST. IF THIS IS NOT YOUR BUSINESS MODEL ANYMORE DUE TO COVID OR BAD MANAGEMENT. PLEASE UPDATE YOUR WEBSITE TO SET THE EXPECTATIONS FOR YOUR COMSUMERS!!!
Never through I would want to vape as much as an adult then when I was a young man. The older I get , I realize that my pain is not on a time schedule and it come when it wants to. The crafty 2 give me the Discretion in pubic to Medicate.
Does not ship item even if they tell you they did.
Got a tracking number. It never moved. Talked to customer service by email and they said it was with USPS and that I had to contact USPS to get any more info. I contacted USPS and they told me it was never delivered to them. Had to have the bank cancel the charges and get the BBB involved as they would not answer my emails anymore and the phone goes direct to voice mail
I ordered the item on a Wednesday, the item was shipped on Thursday and received on Friday. I received email notifications the entire time. Great communication and great service!
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