At VinCustom, we don’t just create products —we craft personalized legacy items that honor your serviceand help you relive the freedom that service helped protect.🪖 We serve those who served.Whether you’re a veteran, an active-duty member, or a military family,we know that every name, unit, and year holds a powerful story.You deserve more than just generic gear —you deserve something made just for you.🎖 From the shirt you wear,the hat you tip,the tumbler you sip from,to the clock on your wall, the phone case in your hand,and the print that decorates your living room……every product at VinCustom is a tribute to your journey.…a story told through design — personalized with your name, branch, unit, or mission.…a keepsake you can wear, use, gift, or display — carrying meaning only you truly understand.We don’t mass-produce military-themed merch.We craft legacy — into what you wear, use, and live with. 🗽 Why do we do this?Because freedom isn’t free — and those who protect it deserve to be remembered every day.We believe:A hat can carry pride.A tumbler can whisper “I was there.”A phone case can reflect your identity.A clock can mark moments worth honoring.A jacket can bring back memories you thought were long gone.And a home gift can turn any space into a shrine of service. 💥 We’re not just another POD brand.Unlike generic print shops or mass gift stores,VinCustom focuses exclusively on the military community.Every item is designed with care, precision, and respect — never just decoration.That’s why we go slow.We do it right.And we only serve those who’ve served — and the families who carry that pride every day. 🎯 You served with honor.Now let us help you tell that story —one shirt, tumbler, hat, jacket, phone case, clock, or home gift at a time.
Written by the business, not verified by us.vincustom.com (vincustom.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding quality of the products, noting that the customized apparel and gear meet their exact expectations, feature vibrant colors, and look fantastic. Consumers also deeply appreciate the helpful customer service team, who are always available and ready to assist with any order modifications needed. However, some reviewers were not happy with the fabric quality, describing the delivered materials as synthetic polyester rather than traditional cotton. A few people also mentioned difficulties with communication or experienced frustrating delays regarding their orders and customer support responses.
Auto-generated from all reviews of this business. For reference only.It is a very nice product. A little disappointed, they did not put my father’s last name under the Rand but all in all very nice.
Thank you for the kind words, Candy — and I'm sorry the name didn't come through the way you ordered it. A piece made in your father's honor should be exactly right, and we want to look into what happened on our end. Please reach out to [email protected] and our team will take care of you.
I have had nothing but spectacular Customer Service and the individual that accepted and responded to my Emails was exceptional in their job
Thank you so much, J D! Answering emails the way you described — fast, and actually helpful — is the standard our support team holds itself to, and hearing it from you means a lot. Thank you for your service 🇺🇸
Everything is made very well and looks great. I’ve bought several items and happy with all. This time I ordered a buy one get one free. Woman’s V neck t shirt 1black 1 white but was charged for 2. $42.90 each. Refund please
Thank you for the kind words about the shirts, Sally — and I'm sorry about how that buy-one-get-one order was charged. That isn't how it should have gone through, and we want to get it sorted for you properly. Please email [email protected] with 'Trustpilot – Sally' in the subject line and our team will review the charge right away.
I love my shirt! The material it is made of is top notch. The personalization looks great! It’s surprising how much interest it sparks with other people.
Thank you so much, Pamela! Top-notch material and personalization that actually looks sharp is exactly what we're going for — and we love that it keeps sparking conversations wherever you wear it. Wear it proudly 🇺🇸
When you say T-shirt the common American thinks cotton material. I shouldn’t have to scroll down to the last fine print and see spandex polyester. This shirt is nothing more than a Temu shirt that was shipped from China (I saw the label from China under the label you put on in New Jersey) Nothing on this shirt was done here in the states. Straight Chinese garbage. Shame on you for misleading veterans into buying your merchandise. This will be my last purchase from me and I will be sure to tell all my veteran friends not to order from your website either. As a veteran we support the USA not China. Follow up to below reply. I did contact them as requested. A couple days later they closed the ticket as resolved. However, they did absolutely nothing to resolve any issue. My fellow veterans trust me, when I say this company is nothing more than a Chinese scam to take advantage of veterans. Stay away from this company. As far as positive reviews, I wouldn’t put it past this website to post positive reviews on TrustPilot to further the duping.
Chuck, thank you for your service — and I'm sorry this shirt wasn't what you expected. Fabric content is something no customer should have to hunt for in the fine print, and that's fair feedback we're taking seriously. I'd like to look into your specific order and the labeling you described rather than leave it here. Please email [email protected] with 'Trustpilot – Chuck' in the subject line and we'll make it right.
Very good experience overall. Past experiences with company have been less than satisfactory. We shall see........
Thank you for giving us another shot, John - we know that took some faith after past orders fell short of what you expected. Glad this one landed the way it should have. If anything about it isn't right, email [email protected] and we'll take care of it.
Product received is top shelf quality. A very professional product. Annie’s messages keeping me updated were very helpful. Would definitely order again !
Thank you, Josek! 'Top shelf quality' is high praise and we'll gladly take it. I'll make sure Annie hears that her updates made the wait easier — keeping you in the loop is her job done right. We'll be here whenever you're ready for the next one.
I was hesitant at first, about ordering anything, but decided to try it anyway. The shirt I ordered was for my son, who served in the marine corps, for 8 years. I did mess up a little when I ordered his shirt, in that I thought he had only served 6 years, instead of eight. The shirt took several weeks to get here, but it looked really good, & he loved it when I gave it to him. I plan on reordering another shirt for him, which will also include the polo shirt, as well as another set for my son-in-law, who served in the Air Force. I’ll be placing my order soon, I just need to get more info. about my son-in-law’s service time. Thanks!
Hi Steve — thank you for taking a chance on us, and please pass our thanks to your son for his eight years in the Marine Corps 🇺🇸. Several weeks is longer than we want anyone waiting, and I'm sorry the timeline stretched out on this one. So glad the shirt looked right and that he loved it when you handed it over. When you're ready to order for him and your son-in-law, email us at [email protected] and we'll make sure the service details are right on both.
I received my shirt a couple of days ago and I received a lot of compliments on it. Talking to the people of Vincustom is a great experience. Their professionalism is unmatched. This company has restored my faith in ordering on line.
Thank you, Dan! Nothing beats hearing that the shirt is pulling in compliments — that is exactly what we build them for. It means a lot that our team made the whole experience an easy one, and that we could restore a little faith in ordering online. Proud to have you with us 🇺🇸
Thank you, Brent! Two exclamation points says the shirts landed exactly how we hoped. Proud you're wearing them — we're here whenever you want to add to the set.
Why are my other emails that I sent? You were very constructive and everything came out to be way. It should have been, but of course, I didn't get an email saying that my package was shipped so on that term that could be done a little better. And I am very thankful to all the customer service agents who we correspond with. And we made it through
Hi Scott, Thank you — and the note about the missing shipping email is exactly the kind of specific feedback I can act on. A ship notification isn't optional; when it doesn't land, it leaves you refreshing a page for no reason. That's on our tracking flow to fix, not something you should have to work around. Glad the customer service side of the experience held up through the rest of it. If any of those earlier emails still need eyes on them, or you want to follow up on this order, [email protected] — I've got it. — Jade @ VinCustom
The shirt that I order looks great and fits. I’ve order a ball cap and it should arrive soon. It’s hard to find things you can display your rating.
Thank you, John! Glad the shirt looks great and fits right — and the ball cap should be with you shortly. Not many places let a CT wear that rating with pride, so it means a lot that ours does. Thank you for your service 🇺🇸
I ordered a shirt during a promotional event and was excited to wear it for the first time. I dam it through the laundry before wearing and when I removed it from the dryer, there was a small (1/2”) tear in the front of the shirt. I contacted them and explained the situation and that I couldn’t honestly say that the damage wasn’t caused on my end but I couldn’t find anything and nothing like that had ever happened before. They sent me a replacement immediately! Now THAT’S customer service. I will definitely be a return customer!
Hi Todd, Thank you — the way you described it, coming to us up front about not being sure how the tear happened, is exactly the kind of message that gets a fast response, not a debate. When a customer plays it straight, we play it straight back. Replacing the shirt was the right call, not a favor. That's the standard, and I'm glad the team held it here. Coming back for another order is the highest form of feedback we get. When you're ready for the next piece, [email protected] reaches me directly. — Jade @ VinCustom
We received the corrected shirt with four Strips. My husband looked at the shirt and said Amen I got it now.....!! Hannie, you have been an extraordinary customer service specialist I have ever, ever worked with. You are very thorough in doing your job and making customers feel very important dealing with an incorrect shirt and making sure your company made it right. Thank God for people like you I got to work with on this issue. I really can not say enough about you and how great it was working with you through this issue. Thank you so much for your assistance in getting this issue resolved the way you did. You healed my faith in people doing customer service. Hannie, you are very special person in our world today. I can't say enough about Vincustomer service to work with. You will love the shirts. They wash up great and dry and put on hanger. How proud my husband has been with this company. The quality of these shirts are super. Pround to be an American and this company proves IT! You will be pround to wear the shirts, hat, etc completed from this company. May God Bless
Hi there, Thank you — and I'll make sure Hannie sees this word for word. The turnaround you described — an incorrect shirt made right, and coming out the other side with your faith in customer service restored — is exactly the standard she and the team hold themselves to. That doesn't happen by luck. Glad the corrected shirt hit the mark and that your husband is proud to wear it. Hearing the quality holds up after the wash cycle too is the real test. Next time you need anything, [email protected] — we're all here. — Jade @ VinCustom
Very helpful when i had question they were there to help me truly grateful for all your help and by the way the shirts are beautiful
Hi Janet, Thank you - being there when someone has a question is the low bar of customer service that a lot of companies still trip over. Real questions deserve real answers, not scripts, and hearing the team met you where you were is good to know. The "by the way" on the shirts made me smile - beautiful shouldn't be an afterthought, but I'll take it, especially with the rest of the review. If you're ready for another one, or want to shape something custom, email me directly at [email protected]. — Jade @ VinCustom
Customer service was quick to settle my problem
Hi Michael, Thank you — quick to settle is the mark customer service is really judged by. It's not about avoiding problems entirely; those come with any custom operation. It's about how fast the team steps in and takes them off your plate when they do. Sounds like ours did that here, and I'm glad. Second order in, and I appreciate you giving us the chance after something went sideways. Whenever the next piece is calling — or if anything else needs sorting — email me directly at [email protected] and we'll handle it the same way. — Jade @ VinCustom
I purchased their products believing the advertising, but I believe it is a scam. The items purchased were of bad quality and poorly made. I am a Viet Nam veteran and felt that this company is taking advantage of veterans by selling this garbage.
Hi G. Gonzales, I'm sorry — a product that made you feel taken advantage of, rather than valued, is the opposite of everything we set out to do here. As a veteran and a repeat customer, you deserved better than what arrived, and I'm not going to argue against how it landed for you. Please email me directly at [email protected] with your order number. I'll issue a full refund and look at what went wrong on the material and the build. Your service deserves respect, and it starts with making this right. — Jade @ VinCustom
This is a cheap made shirt. Not worth sending it back. Great ideal but not worth twp cents and it's not free.
Hi Joann, I'm sorry — five orders in with us, and this is the one that let you down. Cheaply made isn't a description we want on any shirt leaving our shop, and "not worth sending back" tells me you'd already written it off before I could hear about it. That's on us to make right, not on you to salvage. Please email me directly at [email protected] with your order number, and I'll issue a refund and look at what happened on this piece specifically. You've earned better from us, and I want to fix it. — Jade @ VinCustom
Vin was very attentive in getting back with me regarding my order. They were on the issue daily, sometimes more. I am highly impressed with their rapid response team.
Hi Angelo, Thank you — and 10 reviews in, when you say we stayed on it daily, that means the pattern held even when it counted most. Anyone can be responsive on an easy order; the real test is whether the team keeps showing up when something needs sorting out, and it sounds like they did. I'll pass this along to the response team specifically — they should hear their work landed. Whenever the next piece is on your mind, or something needs another close look, email me directly at [email protected] and we'll pick it up from there. — Jade @ VinCustom
They claimed they shipped an customer veteran shirt, and I paid for the additional letters and such. Meaning I shared with China my address, Army veteran, and such. I paid just under $30 for a free shirt. Little did I know it was being shipped from China. No problem! The promlem is with the local delivery company. Item wasnt delivered. I contacted the customer support and no type of refund for the delivery persons lack of professionalism.
Hi JLK, I'm sorry — an item that never arrived is bad enough, but running into a wall when you asked support for a refund is the part that shouldn't have happened. That's not the standard we want to leave you with, especially when the shirt was tied to your service. Please email me directly at [email protected] with your order number, and I'll pull up the delivery record, look at where the courier handoff broke down, and get you a refund or a replacement — your call. I'll take it from there personally. — Jade @ VinCustom
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