About Vital Records Online
Data updated- Website
- vitalrecordsonline.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 210 reviews
- Replies to negative
- 58% (7/12)
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About this business
We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.
Written by the business, not verified by us.Is Vital Records Online legit?
Vital Records Online (vitalrecordsonline.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 58% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, noting that obtaining personal documents is remarkably simple and straightforward. Customers frequently mention that the digital platform is exceptionally well-designed, clear, and very easy to navigate for all users. People also deeply appreciate how remarkably quick and convenient the overall procedure is when requesting vital certificates online. However, some customers also noted that the processing fees are quite high and feel rather expensive for the general services delivered. A few other people additionally felt that certain orders experienced frustrating delivery delays, taking many months without receiving proper status updates.
Auto-generated from all reviews of this business. For reference only.What people say
Very expensive for something you can do yourself
It took a long time to get my marriage certificate and it was quite expensive - $72. They do have a legitmate business, but it's not necessary, at least in Idaho. If I had gone directly to the government agency, it would have cost me $26 and I would have had it in 2 weeks. Just be aware that you are paying a third party a lot of money to do what you can do yourself.
fast and easy
it was fast and easy
Quick
Quick, Easy
Easy to use!
Straightforward
Straightforward. Now we wait for the results.
Very easy to follow directions!
i was afraid to trust it im praying…
i was afraid to trust it im praying everything is on the level . please god .
Easy to do! Fast response too!
Easy to do! Fast to complete as well!
Easy to use and quick.
User friendly.
It was good it was easy to do
it was easy on line
Good it was fast helpful and easy
Easy
It was very convenient and easy to follow instructions
Application is easy to use
Everything went good
Total scam
Total scam. Customer service says "we're looking into it" then I email weeks later and they say "yeah, call us and we'll look into it". Huge run around, and months after still no birth certificate!
Reply from Vital Records Online2026-07-16
Hello, Aaron. We're sorry to hear about your frustration and understand why this experience has been disappointing. After reviewing your case, we found that your application required additional identity verification before it could move forward. Our team requested a clearer copy of your ID, including the back side, and once those documents were received, your application was submitted for validation with our processing team. We understand that waiting for updates can be frustrating, and we apologize if our communication did not meet your expectations. Your application has not been abandoned, and it has continued through the required verification process needed to protect applicants' personal information. If you still have questions about your application status, please contact us with your order number so we can review it with you and provide the most up-to-date information. We appreciate your patience and the opportunity to assist you.
fast and easy
DO NOT USE THEM DESPITE SOME GOOD…
DO NOT USE THEM DESPITE SOME GOOD REVIEWS. do your homework, there are better cheaper faster options. I needed a copy of my marriage license in Colorado. This company delayed my application because of a series of internal error. I had to call from overseas to fix things. They then "processed" my application and send the request to the WRONG place in Colorado. It needed to go to the County, they sent it to the State. I called and chatted several times with customer service trying to explain this and they would hear it. They insisted they were right in spite of what the County Records office website states. After 5 weeks I called again, a man claims he wrote to their Vital Records office in Colorado and admitted they had "some problems" but my application is now enroute to the County - which I do not trust. Their error jeopardized my court process. I requested a refund of their rush fee I paid for, they said NO. DO NOT USE THEM.
Reply from Vital Records Online2026-07-16
Hello, Carlos. We're sorry to hear that your experience has been frustrating and understand how important your marriage certificate is, especially when it's tied to a legal process. After reviewing your case, we can confirm that our team remained in contact with you regarding your application and escalated your concerns after you advised that your request needed to be processed at the county level rather than through the state. We understand there was confusion regarding the appropriate issuing office, and our team sought additional guidance to ensure your application was directed correctly. We also understand your disappointment regarding the expedited service and refund request. While processing times and refund eligibility are governed by our service terms, we recognize that this situation did not meet your expectations. We sincerely apologize for the inconvenience and appreciate you bringing your concerns to our attention. Feedback like yours helps us improve our processes and communication for future customers.
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