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Beauty & Well-being

Wig Outlet

ClaimedCollecting reviews

202 reviews

4.7202 reviews
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About Wig Outlet

Data updated
Website
wigoutlet.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (11/11)
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About this business

SAVE Up To 70% on Name Brand Wigs and Hairpieces. New Inventory Added Daily! FREE Shipping over $99

Written by the business, not verified by us.

Is Wig Outlet legit?

Wig Outlet (wigoutlet.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers regularly praise the incredible financial value, mentioning that they can purchase wonderful alternative hair pieces at very reasonable and highly competitive market prices. Buyers also express deep satisfaction with the rapid delivery times and the securely packaged items that always arrive in wonderful condition. Some reviewers were not happy with occasional quality control issues, explaining that a few products felt worn, dirty, or damaged upon arrival. A few consumers additionally pointed out frustrating challenges regarding color accuracy and the notable complexities involved in finding exact shades or managing returns.

Auto-generated from all reviews of this business. For reference only.

What people say

The entire top of the wig is matted

The entire top of the wig is matted. Very unhappy with wig. The other wigs I purchased from you are fine. The top of this wig looks like a Brillo pad.

Reply from Wig Outlet2026-07-30

Renee, We're sorry to hear this wig did not meet your expectations. This is certainly not the experience we want for our customers. We'd appreciate the opportunity to look into this further. Please contact our Client Care Team with your order number and photos of the matted area so we can review the issue and determine the best way to assist you.

I'm sure I'll be back for more!

I've ordered a few wigs from Wig Outlet and have had a consistently good experience, starting with their easy-to-navigate website. My order arrives quickly, but most importantly the wigs look brand new and their prices are hard to beat. They do an excellent job with packaging and shipping. I have already recommended Wig Outlet to friends!

I would be very cautious about ordering…

I would be very cautious about ordering from WigOutlet.com. The wig I received arrived with the lace already cut, which meant it was not in new, original condition. The color also wasn't a good match for me, so I initiated a return and shipped it back within 48 hours of receiving it. My refund was denied because the company claimed the lace had been cut. However, I did not cut the lace, it arrived that way. It appears they accepted a previous return without properly inspecting it and then resold the wig to me. To make matters worse, customer service has ignored my numerous emails attempting to resolve the issue. Instead of addressing my concerns, they simply denied my refund. I've ordered many wigs from Wigs.com (sister site) and have successfully returned items when needed without any issues, so this experience was very disappointing. If this matter is not resolved, I will be disputing the charge with my credit card company. Based on my experience, I cannot recommend WigOutlet.com due to the poor customer service and lack of accountability. Edit to respond to their comment: That is very disappointing, especially considering I emailed customer service four separate times without receiving a response. The only reply I received was after I posted here. The wig has now been returned to me, but I do not want it. It arrived damaged, and the color is nothing like what I expected. I have already disputed the charge with my credit card company, and I will be sending the wig back once again. I am extremely dissatisfied with how this situation has been handled and expected much better customer service.

Reply from Wig Outlet2026-07-28

Thank you for sharing your feedback. We're sorry to hear about your experience. After carefully reviewing your case, we're unable to offer any further resolution. Because the item was returned without the issue being reported beforehand, we were not given the opportunity to investigate or document the concern prior to its return. Every WigOutlet item is inspected before being listed for sale, and we take quality concerns seriously. Had we been notified before the return was sent, we would have been able to review the matter more thoroughly while the order was still active. We understand this is not the outcome you were hoping for, and we appreciate you taking the time to share your concerns. If you have any questions about a future order, our team will be happy to assist. – Beauty & Hair Client Care Team

Excellent service at a very affordable price

I got the wig I ordered in 2 days which was faster than expected. It was in perfect condition. Ariana was very helpful on the phone when I was deciding what to order when I called in. The price was excellent. I could never have afforded that wig (Lia II by Ellen Wille) at regular price.

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