Wild West is the pool's Easy Button!
The hardware I needed was in stock, discounted, and shipped promptly. Easy Button!
About Wild West Pool Supplies
Data updated- Website
- wildwestpoolsupplies.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 24% (10/42)
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About this business
Wild West Pool Supplies is a swimming pool and spa parts supplier, a company whose purpose is to help people enjoy more time in their pool or spa. With over 30 years of experience in the industry, we offer an immense volume of knowledge, and will happily answer all of your questions and concerns regarding your swimming pool or hot tub to ensure you have exactly what you need.
Written by the business, not verified by us.Is Wild West Pool Supplies legit?
Wild West Pool Supplies (wildwestpoolsupplies.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 24% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-25.
What people say
Great experience
Every thing was shipped and came sooner…
Every thing was shipped and came sooner than I expected
I ordered a plastic sprocket the size…
I ordered a plastic sprocket the size of a quarter, 2 inches long and 1/4 inch long screw that I need to repair my pool cleaner. The parts could literally be shipped in an standard sized envelope. I didn't order from the company because they had the lowest prices, they didn't. I ordered from the company because they offered expedited shipping. I paid an additional $20 on a $45 order for expedited shipping. According to their website packages ship the same day prior to 3:00 pm est. Tomorrow will be 7 days and the only information available is that the label was created 5 days ago. When I talked with customer service, I was told the USPS had not updated the tracking information. My guess is that the company creates the shipping label and at some point puts it on the package. That package is picked up by USPS and the tracking begins. I imagine it can be quite lucrative to create labels without packaging and shipping the product. I can only imagine my frustration level if I had ordered a critical part for my pool; no doubt my pool water would be green by now. Anyway, my advice is to save your money and use a more dependable pool supplier.
Wild west was very prompt and reached…
Wild west was very prompt and reached out when one item was out of stock.
Right part
Right part. Right on time.
Great attention to detail and super…
Great attention to detail and super helpful and friendly customer service!
Easy to find items and always found…
Easy to find items and always found what I wants.
Easy to use website and quick delivery
Pricing and shipping we great.
The product was shipped quickly
The product was shipped quickly. I had to reach out about a return for an earlier purchase and they were very responsive.
Extremely high price
Extremely high price. I bought a plastic escutcheon for 34 dollars?? Other sites list it for 8-12 dollars! These guys probably dont even carry these items. They are probably drop shipping. Havent returned my email as well.
Great timing for delivery and great…
Great timing for delivery and great product quality!
DISHONEST - ADDS UNNECESSARY ITEMS TO ORDER DURING CHECKOUT
!!BEWARE!! Company automatically adds an "optional" item during the checkout process for an additional $1.95 and will then refuse to remove it after the order if you did not catch it (blaming the customer for not having caught it during the checkout when they added it without ANY notification!).
Reply from Wild West Pool Supplies2024-06-06
Package insurance is added by default at checkout — we have found this service to be extremely useful given how fragile many of the items we ship are, and how cheap it is. That said, you can always remove this option directly from the cart if you choose not to participate. Please let us know if you're having issues with this, we'd be happy to assist!
Received my package in a timely manner…
Received my package in a timely manner but there is some damage to it. Waiting to hear from the company.
Right after I placed my order
Right after I placed my order, my pool service told me I ordered the wrong part. Three times within 12 hours I reached out to support@wildwestpoolsupplies to CANCEL the order #356241 with no response until after the part shipped. Only then did Hannah reply with a note saying it is too late to cancel the order and I must refuse the order upon delivery. If I am unable to do so at that time then they would have to arrange for a return which I would have to pay for. Total Crap !!!
Reply from Wild West Pool Supplies2024-04-18
Hi Bob, I do apologize for the trouble, but our orders are automatically placed with the distributors as soon as we receive them, to facilitate fast shipping. We do our best to accomodate requests like this, but sometimes we aren't able to cancel them in time. Please reach out if you are unable to refuse shipment and we will get you all taken care of, the return process is painless. Thanks so much!
Terrible Return Policies
Purchased Custom Molded Products 1.5in Ball Valve Handle | 25800-151-130. Did not fit my application. I purchased correctly as the handle should have fit my 1.5" ball valve. The valve type was correct and my ball valve is 1.5" however it would not slide over. I contacted Wild West for help and a possible return and they basically stuck it to me with their terrible return policy stating they advertised it correctly even though as advertised it mentions nothing about it not fitting 1.5" valves in some instances. I am not the only one who shared this experience there is a review from Thomas V with the exact same issue. Would not refund original shipping and made me pay for return. It was not worth it to return the item as i would have received a refund for $1. Also their original Outbound freight was way over priced at $9.95. My cost to ship back in a bubble envelope USPS with tracking would have been $4.
Price changes higher and lying about in stock products
I placed an order for 5 pentair eyeball assembly kits. They take the money out of my account abd then try to tell me not in stock and when comes in might be higher price. Them taking my money makes a contract for that product at that price. They send me new invoice that says back ordered. Today I looked at the website says in stock so I email Russel in stock send it. He says sorry not in stock backordered still. I have my husband call their number inquiring about the same part. They say 15 in stock (my order is for 5) he says ok hold 5 we will come get them. They say no you have to order on line and he said fill my wife's order and he gives her order number. She starts blabbering like a liar. I email Russel and let him know in stock send them. He is not emailing me. No updated order showing they shipped. And they lied. They do stock this product.
Ordered the Heater for my hot…
Ordered the Heater for my hot tub..after paying for it i will told i will need to pay the shipping for their website was wrong on free shipping...not my fault.. took two weeks to get the heater!!! I returned the heater..had to pay to send it back and it took two weeks to get my money back , after it took weeks to open the box and look to see if it is still there...what the heck... I WILL NEVER use your company again and will tell everyone in my neighborhood to not use you... YOUR Terriable...
WildWest Pool Cowboys: Not advised of import costs and taxes…
Not advised of import costs and taxes meaning that the price paid is nowhere near competitive. Further frustrated by a 3-week delivery time as it was then shipped from the USA to the UK. Standard e-commerce practice dictates that shipping and risk of taxes, and import costs should be adivsed of at the point of purchase. In the case of Wild West pool supplies did not show this information anywhere through the purchase process. They then do NOT say its coming from anywhere outside of the resident country so the buyer is left unaware. They hide behind having a one liner buryed in their T's & C's. This is contraty to US and EU advice.
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