Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.I was constantly updated on any flight delays etc. Fortunately I did not need to use any medical assistance.
We are happy to hear you didn't run into any medical issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Appreciated your brief updates. Don’t add to frequency as could become annoying. Especially appreciated update of gate change as you were quicker than the airline.
Thank you, Yvonne, for sharing your feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
The staff was great. The food was not as good as we hope. The ship felt clean ay all times.
Mike - Thanks for bringing us along. We can't wait to see where you take us next! -Jeff, VP of Claims at Faye
I am giving five stars because everyone at Faye has been so courteous, understanding and reassuring. However, my first call during what was supposed to be the beginning of my trip was on July 6. Although I had spoken with an agent when I extended the trip, Faye's documentation still had me leaving July 10 instead of July 5. Faye's "welcome home" email came on July 20, although I did not return until July 21—again, I had notified Faye of this new date when I added and paid for more coverage.
Melinda - We’re so glad to hear you had a great experience working with Faye! At the same time, we’re truly sorry about the incorrect information on your documentation. Thank you for letting us know—your feedback has been shared with our team so we can make improvements and help prevent this from happening again. If there is anything more you’d like to share, please email my team at [email protected] or call us +1-833-240-7056. -Jeff, VP of Claims at Faye
For one I didn't have to use it for any claims. In most of all I felt safe having it for my travel purposes it was a pleasure.
Brian - Thanks for bringing us along. We love to hear that we helped you feel safe and that you didn't run into any issues while traveling. Can't wait to see where you go next. -Jeff, VP of Claims at Faye
I love the flight status updates. When traveling through London Heathrow airport it is frustrating that departure gates are not posted until 60-70 minutes prior to the flight. On the last several trips the FAYE app notified me of the gate a full 30 minutes earlier. This is so helpful since Heathrow is such a large airport and it can take significant time to travel to gates.
Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Relief that my trip would be reimbursed if I had to cancel!
Evon - So glad to hear that you chose Faye to protect your trip! Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between. We hope to see you again soon! -Jeff, VP of Claims at Faye
I have peace of mind, knowing that I have the insurance
Daniel - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Knowing we had Faye Insurance gave us peace of mind. We had a family group of 5 people, 2 children, their parents and 1 older person traveling to 3 European countries. It was one less thing to worry about. So glad I bought the policies to cover us in case of an emergency.
Sharon - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
I recently needed to get auto insurance for my trip across the border. I went to the quotes page and filled out the form for my sedan. I provided details like the make and model, and my previous insurance coverage. The process took a bit longer than I anticipated, but I could compare quotes from different plans directly on the site. I settled on a policy that offered good coverage at a reasonable rate. The only hiccup was when I first tried to submit the form - I missed a required field, which caused a bit of frustration. However, the site pointed it out immediately, so I could fix it right away. After submitting, I received my policy documents in less than 15 minutes. Overall, the service was effective and met my needs without hassle.
Thank you, Lauren, for sharing your feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
Nothing else to say. Thank you for the coverage.
Rj - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Kept me posts about time changes of flights,
Julie, thanks so much for the 5-star review. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
We took a tour with a well managed tour company and had no issues with flights so we never had to look to Faye for anything
Robert - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Great connection for my mobile phone in Laos and Cambodia. Thanks,
Of course, Kishor! Thanks a lot for sharing your experience with us. We're really glad our eSim could help you stay connected while you were traveling. -Jeff, VP of Claims at Faye
Personal communication with real people who were very helpful and thorough in their request for documentation and review. Certainly one of the best experiences Iʻve had working with any insurance company. Once I had all of the necessary documents, the review did not take long, and I received a full reimbursement for our canceled trip.
Thank you so much for sharing your experience, Bruce! We're so glad we could be there for you when things didn't go as planned. It's great to hear your claim was processed smoothly. Can't wait to travel with you again. - Jeff, VP of Claims at Faye
I don't understand who writes these positive reviews, this is the most terrible company I have ever dealt with. I had to cancel a trip and filed a claim for the hotel booking cost (I was able to get a full refund for the flights). They have been reviewing the claim for a month now, and three times they have requested the exact same document that I submitted when I first filed the claim. Customer support is awful; they don't respond in the chat or via email, and there are no other ways to contact them. What is the point of having an in-app chat if no one answers? I’ve been messaging them every day for a month with no response. I do not recommend buying anything from them. If you ever need to file a claim, you’ll be left waiting a long time, and no one will reply to your messages.
Hi Julie - We’re truly sorry to hear that this was your experience. Your claim has been escalated directly to a Senior Examiner for review. Please give them some time to thoroughly look into it, and once they’ve completed their assessment, we’ll get back to you with an update. We truly appreciate your patience and understanding. Just a friendly reminder: our customer support team is here for you 24/7! Sometimes, when call or chat volumes are high, it might take a few minutes to respond. If you ever have trouble reaching someone through the app, feel free to give us a call directly at +1-833-240-7056. -Jeff, VP of Claims at Faye
Belinda, thanks so much for the 5-star review. Can't wait to see where you take us next. -Jeff, VP of Claims at Faye
Love Faye- So easy to work with and very accommodating. I really appreciate how easy it is to speak to a person!
Rhonda, thanks so much for leaving such an amazing review. We are overjoyed to hear about your experience with us! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
We had so many problems that occurred on our trip. Faye made it so easy to file our claims. The follow-up by Ella was excellent. Our claims were paid without any hassle. They really work hard to give you excellent customer service.
Thank you, Amy, for sharing your experience. I will make sure to share this feedback with Ella directly. We love hearing that you had a positive experience with Faye, and we hope to travel with you again soon! -Jeff, VP of Claims at Faye
I actually didn't need to use insurance this trip but on my last one (and I don't think I write a review), so I'll just say now that since my experience with Faye Travel Insurance last year, I will never use any other. It was the easiest, fastest, best, no-fuss service I have ever experienced! All-around. Whether it was about finding a doctor, or the reimbursements. Just fantastic.
Thank you so much, Netti. We love hearing that you had a positive experience with Faye. Feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We can't wait to see where you go next. -Jeff, VP of Claims at Faye
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