About Faye Travel Insurance
Data updated- Website
- withfaye.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 269 reviews
- Replies to negative
- 64% (9/14)
Do you own Faye Travel Insurance? Claim this profile for free and start replying to reviews.
About this business
Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Is Faye Travel Insurance legit?
Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.What people say
Accurate Overwatch
It was nice knowing you were watching over me with my flights. I'd see an update from you and I knew it was correct.
Confident we were covered
No issues and confident that we would be taken care of if there were any.
Faye seems like a good company
travel insurance is becoming more of a…
travel insurance is becoming more of a neccessity on expensive vacations. Faye made the process easy and affordable.
Super easy & Great coverage!
Super easy to understand our coverage, luckily didn't need to use it but it put our minds at ease knowing we had the coverage necessary if warranted. Will use Faye for sure on future travels.
Faye was spot on!
Fay was constantly updating my trip!
Reply from Faye Travel Insurance2026-08-04
Diane - Thank you so much for the positive feedback. Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Excellent service!
Reply from Faye Travel Insurance2026-08-04
Laura - Thank you so much for the positive feedback. We hope to travel with you again soon! -Jeff, VP of Claims at Faye
Felt calmly supported at all times with…
Felt calmly supported at all times with protection by Faye.
Reply from Faye Travel Insurance2026-08-04
Douglas, thanks for your trust in us. We truly appreciate it. Hope to travel with you again soon. -Jeff, VP of Claims at Faye
Helpful Faye
the information I had from FAYE was helpful.
Reply from Faye Travel Insurance2026-08-04
Thank you so much for the positive feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
I appreciate the frequent check-ins and…
I appreciate the frequent check-ins and updates. Easy to access interface in the event that travel insurance is required.
Reply from Faye Travel Insurance2026-08-04
Raymond - Thank you so much for the positive feedback. We're always excited to stay connected with you throughout your travels. Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Two weeks traveling and no issues that…
Two weeks traveling and no issues that required Faye. So that’s excellent! Knowing that Faye had our back if we needed them was reassuring.
Reply from Faye Travel Insurance2026-08-04
John - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Easy access to customer service
Easy access to customer service, all our questions answered simply and directly, confidence in our travel plans would be protected.
Hard to rate as we never needed a…
Hard to rate as we never needed a thing. The problems we had were with Mother Nature and low water levels in the Rhine river. It was comforting to know you were there if we needed. Now can I ask that I quit getting ads EVERY day for Faye, we'll call for our next trip
Just the feeling/knowing we have Faye…
Just the feeling/knowing we have Faye insurance was relaxing.
It was quick and east to speak with…
It was quick and east to speak with someone when I needed help
Everything went well.
Reply from Faye Travel Insurance2026-08-03
Johnny - Thanks for bringing us along. We're glad you didn't run into any issues. Can't wait to see where you take us next! -Jeff, VP of Claims at Faye
Rae (customer care specialist)
Rae, my human customer care specialist was extremely helpful and answered my questions quickly and accurately.
Reply from Faye Travel Insurance2026-08-03
Thank you, Amy, for sharing your experience. I will make sure to share this feedback with Rae directly. We love hearing that you had a positive experience with Faye, and we hope to travel with you again soon! -Jeff, VP of Claims at Faye
Its good to have Faye on the team
Its good to have Faye on the team. Even if I don’t use it it helps to know that you don’t have to stress
Reply from Faye Travel Insurance2026-08-03
Jose - Thank you so much for the positive feedback. No matter what comes up during your travels, our main goal is to make sure you can relax and enjoy your trip without any extra worries! Can't wait to see where you go next -Jeff, VP of Claims at Faye
Knowing that my trip was covered by a…
Knowing that my trip was covered by a reputable and reliable company.
Reply from Faye Travel Insurance2026-08-03
Shirley, thanks for your trust in us. We truly appreciate it. Hope to travel with you again soon. -Jeff, VP of Claims at Faye
AARDY
Travel Defenders
Allianz Partners USA
IMG®
Happen Bank
MexiPass International Insurance Services
Travel Insured International
BankFive