Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.I was impressed that Faye was providing me flight updates and gate changes prior to my airline!
Lisa - Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Had no problems at all ...enjoyed the trip to try he cruise and th we people.
Lucille - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
James - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
We didn't need it to trip well and we were very healthy
Vivian - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
The continuous communication from Faye. Never needed their assistance but knowing we had that connection put us at ease.
Timothy, thanks so much for the 5-star review. We are so glad we could be right there by your side providing updates throughout your trip! Can't wait to see where you go next. -Jeff, VP of Claims at Faye
Faye gave my family and I peace of mind. I was fascinated that you were able to track my flights in real time. Faye kept us informed every step of the way.
Carol - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
My flight had been delayed by a day . I was able to communicate this and received reassurance that if something happened I was still covered .
We're glad to hear our support team provided the reassurance you needed during your flight delay. If you incurred any expenses due to this delay, please remember that you can file a claim directly through the Faye app. If you need help filing a claim, please reach out to us at [email protected] or call us at +1-833-240-7056. - Jeff, VP of Claims at Faye
Was great having a piece of mind knowing Faye had our back. Got useful real-time updates when our flight was delayed and offered assistance if we needed it! The app is also super helpful. The easy money exchange calculator was really great.
Carrie - We're thrilled to hear that we could bring you peace of mind during your travels. We designed the app to help you stay organized and feel secure while on trip. It's great to know it was easy for you to use. Hope to travel with you again soon. -Daniel, VP of Product at Faye
It is easy and convenient
Cathy - We are delighted to hear that signing up was smooth and that our coverage was straightforward and easy to understand. Wishing you many more safe and memorable journeys ahead. - Jeff, VP of Claims at Faye
We did not have to use the insurance on our trip which is a good thing. But I knew that if we had to use it Faye Travel Insurance will take care of anything in order to provide the best protection and help us if in need of medical assistance or anything else.
Orlando - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
After I used your AI tool to ask a question about my wife's food poisoning and after starting a claim, I was pleasantly surprised when team members reached out to see how she's doing. That was nice. Submitting a claim was easy. The team members responded quickly to my questions. I was also pleasantly surprised when I was told there's no time limit on claims. That gave me time to come back from vacation and participate in a week of Go Live activities with my project at work. Overall, a very smooth experience.
Sean - Thank you so much for sharing your experience! We're so glad we could be there for you and your wife when things didn't go as planned. It's great to hear the claim was processed smoothly. Can't wait to travel with you all again. - Jeff, VP of Claims at Faye
Online presents easy to select options I perferred and if needed easy to add on additional coverage.
Tom - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Marcello - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Traveling in unfamiliar parts of the world is definitely more enjoyable knowing you’re covered for any possible emergency that may occur. Thank you Faye Insurance for giving us that level of comfort and preparation.
Leslie - Thank you for sharing your experience! We’re thrilled that our coverage provided you with comfort and peace of mind during your travels. We can't wait to see where you take us next. - Jeff, VP of Claims at Faye
Jean - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
The app is really helpful to update flights if gates changed, money exchange rate, and everything at my fingertips. I went back to it numerous times to check on how much something was in dollars. It has lots of information that is helpful, and there if I needed it
Thank you so much for the positive feedback. Our goal is to make the Faye app your #1 companion while away from home. It is designed to assist you in staying organized and feeling secure during your travels. Can't wait to see where you go next! -Daniel, VP of Product at Faye
Ability to travel with confidence, knowing that we were covered by our comprehensive insurance, accessible at anytime via an easy to sue app.
Helen - Thank you for sharing your experience! We’re thrilled that our coverage and app gave you the confidence to travel worry-free. Looking forward to your next adventure with us. - Jeff, VP of Claims at Faye
Nice to feel supported on a trip - thank you!
Ellyn - Thanks for bringing us along. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
Thankfully we did not need to use the insurance but was nice to know we had if we needed it.
Nancy - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Catherine - Thanks for bringing us along. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
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