Great alerts on gates flights…
Great alerts on gates flights everything was as advertised
Reply from Faye Travel Insurance2026-08-25
Thank you so much for the positive feedback. We hope to travel with you again soon! -Jeff, VP of Claims at Faye
About Faye Travel Insurance
Data updated- Website
- withfaye.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 269 reviews
- Replies to negative
- 64% (9/14)
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About this business
Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Is Faye Travel Insurance legit?
Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.What people say
The airports were a challenge
The airports were a challenge, and Poland was a new land of wonder and adventure, but I had comfort in knowing the Faye was with me always ready to help.
Reply from Faye Travel Insurance2026-08-24
Douglas - Thank you for sharing your experience! We’re so glad that despite the airport challenges, you were able to fully enjoy your adventure in Poland. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
All went well
Reply from Faye Travel Insurance2026-08-24
Elaine - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Easy to use
Easy to use. Great price!
Reply from Faye Travel Insurance2026-08-24
William - Thank you so much for the positive feedback. We love hearing that the app was easy to use! It is designed to assist you in staying organized and feeling secure during your travels. Can't wait to see where you go next! -Daniel, VP of Product at Faye
Great Norwegian Cruise Trip!
I had a great cruise experience on Norwegian! Thanks to Ms. JW everything during the trip ran smoothly without a hitch.
Reply from Faye Travel Insurance2026-08-24
We’re thrilled to hear about your extraordinary experience working with Ms. JW on your Norwegian Cruise Trip. It's great to hear she made it such a wonderful trip for you. Wishing you many more safe and memorable journeys ahead. - Jeff, VP of Claims at Faye
I was surprised to receive updates on…
I was surprised to receive updates on my flight! Thankfully I did not need to submit any claims, but the app is very helpful!
Reply from Faye Travel Insurance2026-08-24
Christine - Thank you so much for the positive feedback. We're so happy to hear you enjoyed the app and that you didn't run into any issues while traveling! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Never had to use the APP
Reply from Faye Travel Insurance2026-08-25
Bill - Thanks for bringing us along. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
Great vacation
Great vacation. Peace of mind having insurance
Reply from Faye Travel Insurance2026-08-24
Robert - We are so happy to hear that we were able to provide you with peace of mind during your travels! Can't wait to see where you go next! -Jeff, VP of Claims at Faye
Thank you for covering us
Thank you for covering us. It made our trip less stressful. Very glad we didn’t have to use it. The Trombley’s Queensbury, NY
Reply from Faye Travel Insurance2026-08-21
We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Application kept me posted on flight…
Application kept me posted on flight details during trip. Fortunately did not have to use for incidences during trip.
Reply from Faye Travel Insurance2026-08-21
Jami - We are happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Very easy process.
Reply from Faye Travel Insurance2026-08-21
Marcia - Thanks for bringing us along. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
Do not believe what the Faye agents tell you
Bought a policy for family vacation. Had an airline delay which caused us to miss the first days tours we had scheduled. Called Faye and spoke with an agent who told me that it did not matter the delay timeframe that we had a loss on the trip and that the cost of the tour would be refunded. Waited 2 months and supplied 39 documents only to be told that because the delay was not 6 hours the clam would not be covered.
Reply from Faye Travel Insurance2026-08-25
Hi Michael - We’re truly sorry that your experience with us was not what you expected. Here at Faye we appreciate honest feedback and are always looking to improve so a situation like this doesn’t happen in the future. I believe your claim has recently been resolved. If you have any further questions or comments, please don’t hesitate to contact our team at [email protected] or call us at +1-833-240-7056. - Jeff, VP of Claims at Faye
Personal service greatly appreciated…
Personal service greatly appreciated and worthwhile!
Reply from Faye Travel Insurance2026-08-24
William & Annette - We appreciate the kind words! We hope to travel with you again and continue providing you with excellent coverage and care on all your future adventures. -Jeff, VP of Claims at Faye
everything about the trip went…
everything about the trip went according to plan, except the train schedule. We left Jasper 5 hours late and it got leter through the trip. Even the last night on ther train was a disaster, as a broken rail made a mess out of the schedule. We were given the option of going by bus to Toronto, (2 hour wait for the bus to arrive from Toronto, and 2 hours back to Toronto). We arrived tn Tor. at 1AM - too late to do anything
Reply from Faye Travel Insurance2026-08-24
Edward - We’re so sorry to hear about the significant delays and challenges you faced with your train journey. While we're glad the rest of your trip went according to plan, we know how frustrating travel disruptions can be. We appreciate you sharing your experience, and we hope your future travels are much smoother. - Jeff, VP of Claims at Faye
Flight cancelation assistance
While I didn’t need the help at the time, a Faye rep contacted me when my outbound flight to London was cancelled. I was pleasantly surprised! I definitely felt like a valued customer.
Reply from Faye Travel Insurance2026-08-21
Mark - Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Like having a personal concierge in your pocket
I didn’t use the app to its fullest and wish I had. It offers so much like a personal concierge. I was traveling with 3 other people and one who had organized all of our excursions wasn’t comfortable with me loading information into Faye app. What I especially enjoyed was the eSIM option. Two of the traveling buddies were quite impressed with the smooth application. The other part that I enjoyed was being able to upload and store all of my critical information. Passport, medical information, and prescriptions, and my credit cards. It was also a comfort to know. Should there be a claim I could contact them directly from the app. I didn’t have to hunt for information. Should I have needed it. Fortunately, I did not need it. I will definitely recommend this app and use it whenever possible.
Reply from Faye Travel Insurance2026-08-20
Peggy - Thank you so much for the positive feedback. Our goal is to make the Faye app your #1 companion while away from home. It is designed to assist you in staying organized and feeling secure during your travels. With so many features and details packed inside, we invite you to explore and see what else it offers ahead of your next journey! Can't wait to see where you take us next! - Daniel, VP of Product at Faye
A++++++ SERVICE
They understood my needs. They knew exactly what I was looking for in a vacation. My travel agent was on top of everything regarding my trip. I never had to worry about anything. Service was impeccable. If I had a question, her responses always came quickly with correct answers. Would defiantly use again.
Reply from Faye Travel Insurance2026-08-21
Robert - Thank you so much for the positive feedback. We truly appreciate it. Hope to travel with you again soon! -Jeff, VP of Claims at Faye
Ease of purchase.
Reply from Faye Travel Insurance2026-08-20
Rebecca - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
I had complete confidence that I was…
I had complete confidence that I was covered for any emergency. I did not feel that if there were any concerns I would be left to fend for myself. This was a comfort to me and helped me feel relaxed.
Reply from Faye Travel Insurance2026-08-21
Martin - Thank you for sharing your experience. We are so pleased to hear that our coverage gave you the confidence to fully enjoy your trip. Providing that sense of security is exactly why we're here, and we truly appreciate your trust in us. Can't wait to see where you take us next. - Jeff, VP of Claims at Faye
No need to use
No need to use. Trip was great!!!
Reply from Faye Travel Insurance2026-08-20
Robert - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
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