Faye is redefining insurance with the first 100% digital, consumer-centric travel insurance for Americans enabling smarter, faster, smoother assistance and claims resolutions. Faye’s whole-trip protection, coupled with its proprietary technology, provides 24/7 immediate support anywhere in the world, quick reimbursements and an app where you can do it all - from covering your trips to filing claims. Those are just some of the reasons Faye was named a TIME Best Invention of 2025. Protect your trip Why you should protect your trips with Faye?Whole-trip coverage in 60 secondsProtect your flights, accommodation, luggage, activities, health, and more in under 60 seconds. COVID-19 included. 24/7 assistance (real humans!)Chat with us around the clock via phone, email, and the Faye app for assistance, emergency help, travel tips and more. Quick reimbursementsGet reimbursed quickly on travel inconveniences and claims via Faye Wallet, our secure digital payments card that works via your phone’s digital wallet.Award-winning appVoted a must-download travel app by Fodor’s, the Faye app tracks your itinerary and provides real-time updates on delays, gate changes, weather and more.Customizable add-onsSupplement your policy with add-ons included rental car care, vacation rental damage protection and extreme sports.Protect your trip
Written by the business, not verified by us.Faye Travel Insurance (withfaye.com) has a 4.7 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, smooth travel planning, and helpful notifications provided throughout their entire journeys. People consistently note that staff members are kind, knowledgeable, and always available to answer questions promptly. Many consumers also deeply appreciate the profound peace of mind and useful features like the reliable eSIM and timely real-time updates. Some reviewers were not happy with customer support responsiveness, citing long delays during busy periods, unhelpful staff interactions, and a lack of clear disclosure regarding specific coverage exclusions.
Auto-generated from all reviews of this business. For reference only.Faye sent reminders that were very reassuring. Their product is very comprehensive, easy to understand, and reasonably priced.
L.G., thanks so much for leaving such an amazing review. Feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We can't wait to see where you go next. -Jeff, VP of Claims at Faye
Great team to work with, very responsive in communication, excellent coverage and quick claims handling.
Thank you so much for sharing your experience, Tim! We're so glad we could be there for you when things didn't go as planned. It's great to hear your claim was processed smoothly. Can't wait to travel with you again. - Jeff, VP of Claims at Faye
Had all the information I needed for the trip!
Evan - Thanks for bringing us along. We hope we’re invited on your next adventure! -Jeff, VP of Claims at Faye
Faye gave me great peace of mind on a once in a lifetime trip. Thankfully everything went perfectly and Faye was a small price to pay for the mental comfort it provided. Great app and very helpful. Thank you!
Neil - We're thrilled to hear that we could bring you peace of mind during your travels. We designed the app to help you stay organized and feel secure while on trip. It's great to know it was easy for you to use. Hope to travel with you again soon. -Daniel, VP of Product at Faye
I didn’t have to put in a claim. However it was a piece of mind to have it just in case.
We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Bought this insurance for our group of 6 for a 13 day trip to Japan. Thankfully, we didn't have to use it, but it was good to know we had it if we needed it.
Lori - Thanks for your trust in us. We're happy to hear we were able to provide you with peace of mind during your travels. Can't wait to see where you go next! -Jeff, VP of Claims at Faye
I had a very easy time signing up to be covered for my trip. Fortunately, I didn’t need any services but knew I was covered gave peace of mind. Used the ESIM Saily as suggested from your app. It worked great for my daughter and I.
Theresa - Thank you so much for traveling with Faye. We're so happy to hear that signing up with us was easy and that you didn't run into any issues while traveling! Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
Thank you, Sierra, for sharing your feedback. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
The Faye app was very helpful during our recent trip to France. It kept us apprised of changes in flight information. Fortunately we did not have a need to file a claim.
Horace - We are happy to hear you didn't run into any issues while traveling. Our goal is to make the Faye app your #1 companion while away from home. It is designed to assist you in staying organized and feeling secure during your travels. Can't wait to see where you go next! -Daniel, VP of Product at Faye
I really liked the App and all the information it provided. I didn't have to file a claim, so i don't have anything to say from that perspective.
Cirila - Thank you so much for the positive feedback. Our goal is to make the Faye app your #1 companion while away from home. It is designed to assist you in staying organized and feeling secure during your travels. We're so happy to hear you didn't run into any issues while traveling. Wishing you many more safe and memorable journeys ahead. -Daniel, VP of Product at Faye
Easy to sign up and gave peace of mind traveling outside the country. Thankfully it wasn't needed but the cost is reasonable to have on hand if it was needed.
We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Jennifer - Thank you so much for the positive feedback. We love hearing that the app was easy to use! It is designed to assist you in staying organized and feeling secure during your travels. Can't wait to see where you go next! -Daniel, VP of Product at Faye
Dawn - Thank you so much for the positive feedback. We pride ourselves on fast and proactive service, no matter where you are in the world. We hope to see you soon and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Joanne - Thanks for bringing us along. Looking forward to your next adventure with us. -Jeff, VP of Claims at Faye
2nd time we’ve used Faye to give us peace of mind while traveling. Easy, reasonable price and will use it again future trips.
Linda - Thank you for traveling with us again. We're so happy to hear we could provide you with peace of mind during your travels! We value your loyalty and look forward to being your travel companion for many more journeys ahead! - Jeff, VP of Claims at Faye
It was so easy and reassuring. I felt more at ease knowing we were covered and thankfully we didn't need to use it.
Jessica - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
Michele - Thank you so much for choosing Faye. Wishing you many more safe and memorable journeys ahead. -Jeff, VP of Claims at Faye
There were some minor delays throughout the entire trip, however though, everything else went well. The places visited were well worth the time. God willing, we will visit again next year!
Domingo - Thanks for bringing us along. We hope we’re invited when you go back! -Jeff, VP of Claims at Faye
Faye was in communication with us during our trip making sure that if we had an issue, that they were there for us. Fortunately we had a safe and secure trip. Thanks
James - We are happy to hear you didn't run into any issues while traveling. We hope to travel with you again and continue providing you with peace of mind and excellent coverage on all your future adventures! -Jeff, VP of Claims at Faye
The way Faye checked in with me helped me feel comfortable that they were there for me every step of the way. It was reassuring to me that I was with the right insurance company. Thank you!
Thank you so much for the positive feedback. We're always excited to stay connected with you throughout your travels. Can't wait to see where you go next. -Jeff, VP of Claims at Faye
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