I emailed the company and they seemed rude
I emailed the company and they seemed rude when I asked around the time my package would come. Gave a lot of attitude.
About Withgifts
Data updated- Website
- withgifts.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 29 reviews
- Replies to negative
- 84% (184/219)
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About this business
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.Providing perfect products and services for every customer is our service tenet!
Written by the business, not verified by us.Is Withgifts legit?
Withgifts (withgifts.com) has a 2.0 out of 5 rating on OK.one, based on 294 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 68% of reviews are 1 star, a relatively high share; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complain about receiving low-quality items that look nothing like the advertised pictures, often getting flat prints instead of expected products. Consumers also state that orders often arrive severely damaged or broken due to inadequate packaging, leading to immense frustration. Buyers note that delivery times can be extremely slow, with items taking a long time to arrive. Some reviewers were happy with their items, noting that gifts arrived in good condition and exactly as they had hoped. These individuals appreciated the prompt delivery and the acceptable appearance of the received products.
Auto-generated from all reviews of this business. For reference only.What people say
Faulty order, refused refund, wrong replacement
Initially I received a faulty order. After weeks of back and forth trying to get a refund, which was refused. I was offered a 50% refund. I agreed to a replacement. The replacement arrived and was the incorrect product. I have given up and taken the loss. Avoid this company at all costs in my opinion.
Reply from Withgifts2023-11-28
We apologize for any inconvenience caused. Customer service is of the utmost importance to us and we're happy to hear that. Your feedback will be shared with our team for prompt action. To better help you, we review product details and analyze issues. Rest assured we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.
From ordering to delivery was all…
From ordering to delivery was all smooth. I had to order something urgently for my son's birthday and did not have time for checking reviews. After ordering, I read reviews and gave up on my order already but I must say the order was dealt with timely and notifications arrived without any need to contact anyone and the delivery was smooth.
Reply from Withgifts2023-11-22
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I received a broke clock with…
I received a nice clock with broken pointers due to poor packaging during transportation. The packaging provided no protection for the delicate parts. When I contacted the seller with pictures and videos of the damage, they insisted that I pay for the shipping of the broken piece and fix it myself, as if I were the manufacturer. Frustrated with this response, I decided to contact my bank and dispute the charges. It was unreasonable to expect me to spend additional money on shipping and repair for an item that arrived damaged.
Reply from Withgifts2023-11-18
We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.
I received my light portrait
I received my light portrait. The photo came out as the picture I provided. The order came on time as expected with the ESD.
Reply from Withgifts2023-11-18
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Order didn't show up
Order didn't show up, and no one responds to emails.
Reply from Withgifts2023-11-18
Dear customer If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time. Thank you for your understanding
This is a beautiful cross
This is a beautiful cross! It turned out exactly as I was hoping for. Customer service was awesome! I made a mistake on my order, I emailed them and they responded very quickly and fixed my mistakes. Great product! Great team!
Reply from Withgifts2023-11-18
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Absolutely rubbish
Absolutely rubbish!!Black name sign, you can’t read name or understand name and paint is patchy and spots have been completely missed Looks like a 10 year old has made it So disappointed I contacted company sent photo and was insulted with a $5 offer off next order
Reply from Withgifts2023-11-10
We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.
The picture is completely blurry
The picture is completely blurry. The words are too close together so you can barely read the gift and there are fingerprints with white paint (that was used to fill the engraving) all over the plaque. Also the delivery estimation is not accurate.
Reply from Withgifts2023-11-14
Dear customers, Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution. Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further. Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services. Have a great day! Sincerely, [[email protected]]
Disgraceful workmanship
Disgraceful workmanship. I've tried emailing them , sending photos of the item which the lettering is crooked and off centre , wrong colour . DO NOT BUY FROM THIS WEBSITE UNLESS YOU WANT DODGY ITEMS WITH NO REFUND !
Reply from Withgifts2023-11-10
We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.
Disappointed
Product is cheaply made and looks/feels like it's cheap. There is supposed to be a claw hook on the back to make hanging it up easier but there isn't one. The trees do not stay in place when "standing up."
Reply from Withgifts2023-11-10
We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.
Dodgy craftsmanship
Dodgy craftsmanship, will never buy here again
Reply from Withgifts2023-11-07
Dear customers, Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution. Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further. Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services. Have a great day! Sincerely, [[email protected]]
misspelled names on wooden map
I recently ordered the wooden national parks map and noticed defects in the item shipped. Two of the national parks names are misspelled. One being Voyageurs national park (it has an r instead of an e) and wind cave national park (it is spelled wind wave by mistake). I am also not happy with the tiny spelling of the wording “National Parks Map” which much smaller than what is shown in the picture online. In addition, I am very unhappy with the quality of wood used for the shape of the United States. The picture online shows a nice wood with grain instead. I contacted the company 3 weeks ago requesting a refund and I haven't gotten a response. Can you please contact me? Thank you, Sandra Robertson
Reply from Withgifts2023-11-01
Dear customers We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer! Have a nice day!
Broken - poor quality - no customer service
Ordered key ring for my grandparent after we lost our grandad, the glass with his image on fell out due to the quality. Informed the company - they asked for videos/photos as proof. No apology, no offer at a solution, just told to order a new one with no reassurance if the same thing happens again! Really disappointed and will never use this company again.
Reply from Withgifts2023-10-14
Dear customers Our products have always been loved by the majority of users, so our quality control has always been very strict, please rest assured that if the products you receive have any quality problems, you can contact our customer service again and provide Your order number, our customer service will definitely give you a satisfactory answer! Looking forward to your reply again! Have a great day!
quality poor
quality poor. did not meet standards. Picture quality was also poor. attempted refund and they do not stand behind product and return policy.Order Subject Re: #2011154431
Reply from Withgifts2023-10-10
Dear customers We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer! Have a nice day!
Item was broken on arrival and they…
Item was broken on arrival and they wanted me to pay postage for a replacement ! Haven’t had the replacement yet !!
Reply from Withgifts2023-10-04
Dear customers Our products have always been loved by the majority of users, so our quality control has always been very strict, please rest assured that if the products you receive have any quality problems, you can contact our customer service again and provide Your order number, our customer service will definitely give you a satisfactory answer! Looking forward to your reply again! Have a great day!
Broken bracelet and poor customer service
Do not use this company. I ordered a personalised bracelet for my partner. The bracelet arrived with a broken clasp. I have tried to sort this with there customer services. They're unhelpful and keep asking for a video of the bracelet. They've offered no solutions at all. Following this review they have accused me of lieing about the broken product and will not refund me more then £7. I have sent photos and videos as requested.
Reply from Withgifts2023-09-26
We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.
Dog memorial …
Ordered a dog Plack with a photo on 8th Sep paid £38.99 including postage Item arrived broken the stake and part of the plack is snapped off Thd company want me to pay the postage for a replacement one I am not paying postage again it is not my fault it is broken Have sent a few emails to them and just answer back click on the link to pay postage Wouldn’t recommend buying anything from this company I paid £38.99 !
Reply from Withgifts2023-09-25
Dear customers We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer! Have a nice day!
Lovely
Got it in remembrance of my dog and it is lovely
Reply from Withgifts2023-09-23
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
I don’t even give it this I just had to…
I don’t even give it this I just had to to write a review. I had to wait a very long time to get my order and when it got to me it wasn’t even the right stuff that was supposed to be wrote and it was so small.
Reply from Withgifts2023-09-15
Dear customers, Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution. Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further. Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services. Have a great day! Sincerely, [[email protected]]
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