Their support
Their support, specifically Lanry Lucky, was a big help. Thanks!
About AOMEI Technology
Data updated- Website
- www.aomeitech.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 88 reviews
- Replies to negative
- 58% (42/73)
Do you own AOMEI Technology? Claim this profile for free and start replying to reviews.
About this business
AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.
Written by the business, not verified by us.Is AOMEI Technology legit?
AOMEI Technology (www.aomeitech.com) has a 3.9 out of 5 rating on OK.one, based on 281 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 58% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that staff members resolve issues promptly and handle requests with great professionalism. People deeply appreciate the reliable software products and the exceptionally quick response times when seeking assistance for technical challenges. Some reviewers were not happy with the technical support, mentioning that communication stalled and repetitive troubleshooting steps were requested without success. A few consumers also experienced frustrating delays, unresolved issues regarding license reinstatements, and difficulties getting timely responses from the team. Others noted that certain product features did not perform as advertised, leaving them disappointed with their overall purchase.
Auto-generated from all reviews of this business. For reference only.What people say
AOMEI Backupper original purchase date: 2020, great customer support in 2026. AOMEI Backupper
I originally purchased AOMEI Backupper in 2020, I tried the program was not impressed so I moved on to a different pc backup software. The software that I moved to kept getting more expensive almost every renewal date. This year, 2026 is it, I'm giving AOMEI Backupper another try. I installed Backupper on my laptop and when I entered the software registration number, it wouldn't activate. No problem, I'll send an email to AOMEI customer support and explain the issue. I provided support with the date and the amount that I paid to the software. I didn't expect a response so quickly. I received an email within a few hours, maybe 6 or 8. The email said, sorry for the inconvenience and that my registration numbers had been reset. I entered the program registration and everything worked. I really like the new user friendly program. Thank you AOMEI customer support, you did a nice thing for a senior citizen. Kindest Regards, Edward
Very good OS and disk backup software
Very good OS and disk backup software, but I found a serious flaw in the AOMEI Backupper WinPE environment. Currently, the interface does not support navigation via the TAB, arrow keys, or Enter. This is a critical issue: if a user's mouse or touchpad is not recognized (which is common in recovery mode), it is impossible to perform a restore because the focus cannot be moved between buttons. Emergency software should always be fully navigable by keyboard. Please fix this UI focus issue in future updates."
Lanry Lucky took great care of me and…
Lanry Lucky took great care of me and immediately resolved my problem. My experience with both sales and technical sides of support with Aomei has always been first-rate. Thank You Kent
Great customer service by Lanry Lucky
Great customer service by Lanry Lucky. I emailed them regarding my account and Lanry quickly responded within minutes! It was lightning fast and resolved the issue right there and then. Excellent job!! 👏👏👏
Was a simple activation reset and it…
Was a simple activation reset and it was given the attention I thought it was needed.
quick response
Excellent product but outdated licence management
First things first: strictly speaking, the product (AOMEI Backupper) and the support service would deserve 5 stars, but because of their protectionist stance on licence management, I’m deducting 2 stars. It’s the same old drama every time you replace a piece of hardware: you can’t release the licence from the old device yourself and easily transfer to a new hardware – something that’s possible with many other software manufacturers these days – but instead have to contact support to have the license no. released. Although they do respond fairly quickly, this is not a viable solution to the underlying problem. This company really needs to come up with a better approach. It makes no sense whatsoever to market a good product at rock-bottom prices on the one hand, whilst maintaining such a protectionist and customer-unfriendly stance with flimsy arguments on the subject of licence management on the other. Translated with DeepL.com (free version)
Fast efficient and great respnse to a query.
A very quick response from Lanry Luckey. Who grasped the situation immediately and provided a solution that was ideal. Great company to deal with when people like Lanry are competent and fast with solutions to lifes little problems. I recommend Aomei to all. And while You probably will never need Lanry if you do I am sure that your problems aill vanish.
Answer to your backup problems
A quick and efficient answer to my request. And by the way a good product for securing your system. I really appreciate the various way to backup and/or synchronize your discs. Good product to acquire, and at a quite reasonable price.
I upgrade my PC and registration…
I upgrade my PC and registration wouldn't work, they reset and works now, great response.
Prompt, Courteous and Diligent
I was provided a very prompt and courteous response to my complaint. The problem was then resolved without delay
Lanry Lucky
Lanry Lucky - Top !
Excellent customer service
Excellent customer service from Aomei: fast responses, efficient solutions, and a real sense of professionalism. Many thanks to Owen Tan for his outstanding and professional support.
Quick and effective service
Customer support handled my request quickly, thoroughly, and respectfully. I would recommend AOMEI to any ody looking for a quality backup solution with a company that stands behind their product.
Thank you forT your prompt assistance
Thank you for your prompt assistance. The proposed solution works correctly. Best regards, Robert
Very helpful to me in recovering my…
Very helpful to me in recovering my computer and reinstalling programs. Fast response, even on weekend.
Fiona figured out the solution to an…
Fiona figured out the solution to an obscure technical issue I was having, and told me how to fix it! I wish a lot more of the technical support service calls I’ve had over the years went as smoothly as this did. I’m a satisfied customer! Thanks, Fiona!
A very honest company
I appreciated how they were true to their word and responded within a business day. And I was especially grateful that they understood my issue and were able to resolve it fairly… And that is totally on top of the great and easy to use product that they have…
EXCEPTIONAL CUSTOMER SERVICE
I built a new PC and needed my registry key reset for my AOMEI Backupper Pro. Lanry Lucky my customer service agent was professional, prompt, and communicated clearly. Very impressive customer service. Keep up the great job AOMEI!
People also looked at
AOMEI Backupper
EaseUS3.1
AOMEI Partition Assistant
AnyViewer4.8
Cobroshop
Solyball
Hasleo Software4.2
Smallhappying