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Beauty & Well-being

askderm

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101 reviews

4.7101 reviews
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About askderm

Data updated
Website
www.askderm.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Replies to negative
57% (4/7)
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About this business

askderm has over 2,300 skin care products, excellent customer service, free samples with every order, and free shipping on all orders over $49.

Is askderm legit?

askderm (www.askderm.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 57% of negative reviews. Last updated 2026-09-02.

What people say

I ordered 15days ago,but I didn't receive my package!

I ordered about 15days ago,on May.26 I received Email. you guys told me .my package has been shipped,but ,on June.4. I received another Email,told me .my oreder items sold out! I'm so strange,I received the shipping Email .the tracking number inside! Today, I called your customer service about half hours,I left massage already, but nobody call back to me !I just want to know about, where is my package? HOW LONG CAN I receive my package?CAN you call back to me ?or CAN you reply to this Email,please!

Lack of Communication / Service

I am disappointed in the lack of communication from askderm when products have been put on hold because of one item on backorder. I still have not been notified of this interruption. I only found out about it when I checked the online tracking number. The number had been canceled. Since I am in the initial phase of a new hair and scalp treatment for hair growth, I am not sure how this interruption will affect what I hope to be a positive result; also not to mention that this will be an expensive setback for me. The company has a responsibility to its customers with these type of products to ensure consistency of the products in these type of programs. I can only hope that askderm will make this right for me, and in the future initiate better customer service / communication. Still waiting. Please send me an email expediting my order . Thank you.

Bait and switch

I should have know the price was too good to be true. When ordering Glytone Step-Up Mild Gel for my wife I compared the picture to the bottle she had. Pictured is the 200 ml/6.7 oz. (exactly the same as I was looking for). What they are actually selling is the 30 ml/1.0 oz size. The old bait and switch. I'll never shop askderm again. Update. askderm got back offered full refund and with be replacing picture. For this rapid response I upgrade them from 1 to 3 stars.

Reply from askderm2015-06-01

Thank you for your feedback and bringing this to our attention! The product is listed as a 1oz size but does have the incorrect picture. We will update the picture ASAP and issue you a full refund for the confusion. Enjoy your week!

1st Time Customer...I will return!

Askderm currently is the exclusive of a product I use thus I was transferred to the site when I wanted to order. Easy process, smooth navigation throughout purchase and a clean easy to navigate site overall. Normally I use a competitor for dermatology products but will now add Askderm to the list as a worthy contender.

Excellent Products & Service

I order my Gly Derm products from askderm and always receive excellent service and delivery. I recommend this company to all my friends. I have probably placed at least 5 orders in the past & will continue ordering from askderm in the future.

Terrific

I called last week to ask for information before purchasing a product and had a terrific experience. Carolyn answered my questions and gave me additional info on the product. She is very informed about the products. I really appreciate her information and am looking forward to receiving my purchase and trying it.

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