Download audio books for your ipod or MP3 player. Over 60,000 downloadable Audible Audiobooks by best-selling authors of books online.
Audible (www.audible.com) has a 1.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently struggle with unwanted subscription charges, tricky cancellation processes, and unexpected renewal fees that make managing accounts frustrating. People also share poor customer service experiences, mentioning that representatives are often unhelpful or completely impossible to reach when trying to resolve billing errors and missing book purchases. Though some users experienced great customer support and expressed long-term satisfaction with the audio book platform over many years of membership. These happy customers appreciated quick assistance from polite agents who successfully sorted out their account and payment issues on multiple occasions.
Auto-generated from all reviews of this business. For reference only.FRAUDULENT!! no matter how many times you cancel, they still withdraw your money. Costumer service is a joke. They pretend to help and just stop replying before they start. All of them. Think they have customer service in India who couldn't care less.
3 times I have now been cheated by Audible. I buy an audiobook - without a subscription - and then find that they have withdrawn their subscription from my account. Today for 20 months! They have now reimbursed the amount - 200 Euro – after I spent ages chasing them up. That was Audible.de. Audible.com did the same. So did Audible.co.uk. It looks like company policy. Beware!!
Company committed fraud and charged my credit card. Never heard of them. Like Amazon, they will charge you for services you never ask for. Reported it card company and BBB.
I have paid a membership and purchased hundreds of audio books and I had lost all access to these when they closed my account without any warning. Tried to call the help center multiple times and there only answer was: your account have been deleted so we don’t have access to your purchase history. I have all the receipts and still can’t get the hundreds books I have paid for. Terrible dishonest company.
I love to listen to the audio books from audible and have about 400 in my library as I am a member for more than 10 years now. However, frequently my purchased books, particularly my favourite ones, disappear from my library. I am prompted to puchase them again. For the second time now I was rudely interupted listening to a book. Midway, I was then prompted to purchase it again. Just a warning. Go elsewhere for your audio listens!!! It's fraud and unfair to make customers pay again and again. SO NOT RECOMMENDED! - 0 STARS HERE!!!!
Dear Audible, do you think it is ok to send me 2 "special offer" and other SPAM emails per day and that your "unsubscribe link" doesn't work? And to contact your customer service I need to log in? Besides, I listen to maximum 2-3 audiobooks per year, I am not going to buy a membership, prefer to just buy the books. You may do better if you have different membership plan options.
Substandard ability to search/catalogue books in your library. Needs a feature to stop “suggestions” on series you start but don’t like. If you cancel membership, Amazon takes the unused credits that you paid for and are not up front about it.
Received a gift token for 6 months and hadn’t finished using the credits up by the end. Customer service was completely useless and incompetent. Any previously bought books that hadn’t been started were cancelled. Wouldn’t recommend. Not sure how this service became so widely used as it’s a scam. if I can help one person not bother with the pain of using this service then hopefully that’s something. Save your money!
Audible does not let exchange an audio book you received as a gift. I had only listened to 5 minutes of it. This seems just plain wrong. I’ve never heard of a bookstore of any kind that doesn’t allow you to exchange an unread book.
Close to impossible to buy an audio book.
My daughter has an audible subscription through Amazon. I tried to purchase a hard copy book for her for Christmas and she got an Audible book. It would not let me cancel so had to dispute through my credit card. Very shady business practices. You should be able to return the book for full credit but they don’t allow it and I tried to return immediately after purchasing when I realized what had happened.
Crap interface costs you money. I earned a $15 credit and it was nowhere to be found in my account. At the same time, Audible was having a massive sale and prices were dirt cheap. I was blown away how cheap the books were. Well.... turns out they play a crazy game. They don't show your credit balance ANYWHERE. Instead, they show all of the books costing $15 less! Nowhere on the site does it explain this. So, here I am thinking the Black Friday prices are so amazingly low... but it wasn't the case. EVERY book on the site was artificially lowered by $15. Stupid me, I thought the price was so low that I would pick up some books at the crazy low pricing. Uh uh. Nope. That used up my credit. This is very deceptive. I never saw HOW I could use up my credit. They just applied it to EVERY book I was scrolling past and I was thinking how CHEAP everything was, but it wasn't. It was reflecting the price "if" I used it and it would automatically apply the credit whether I wanted it or not. So, I bought something I didn't even want, but it was like $1 so I bought it. BOOM. That used up my credit. 45 minute call TO INDIA where they said they: 1) could not return the book; 2) I couldn't gift it to anyone else; and 3) they wouldn't give me a credit back. EFF Audible. I'm going to spend down the rest of the credits I have and QUIT your horrid site.
They make a promotion and then DO NOT honored it!!! In other words, if you buy something to access any kind of promotion, they just do not accomplish it! They lie to subscribers 🤦🏻♂️😡
The books are great but the customer service chat is a robot who doesn't understand anything. Limited amount of possibilities to choose from, you just get rerouted to the same questions over and over again, without ever giving you over to a human. There is no human contact possible. I cannot get my European phone number fit in the call me back brackets. The question I had was not included and I cannot ask anybody Such a pity to run your company like this, really. Why? It is driving away customers.
The new website interface is confusing and makes it difficult or impossible to sort; e.g. ascending order by price. It is cumbersome at best and useless and its worst. I might be done with audible. You can't do searches any longer except by category
Never sent any emails about the trial and did not even send a receipt email when I was charged $14.95
Garbage support App did not work for 6 month, 3 different reps gave me incorrect information. Then the 4th confirmed that there was a bug, apologized for the incorrect information that they provided, yet said she can do nothing to rectify the situation. Horrible support.
0 stars. I tried to place an order. It went through and then it was immediately cancelled. Then they put my account on hold for "suspicious activity". This is my first order. Suddenly, hours later my order went through so i called them to cancel because I found another site. She confirmed over the phone it was cancelled and would send confirmation. Never received one and just got another email that my order is confirmed. My account is locked so i cant even cancel it myself. Im being sent in a verification loop and no one is helping. I get placed on hold and transferred and the call drops. The service is terrible!
First the positive. huge selection and always available. The CONS. I find the phone app difficult to navigate and use. I am sure if I studied it more it would be easier, but that takes time and that is one thing I don't have. Plus sometimes you know immediately you want to return it. But sometimes it takes a few chapters. Audible does allow this even after several chapters, but not sure why, some books are not returnable for a credit. So I am frozen by trying to find the right book and worrying about wasting a credit. I now feel safer testing the book on Libby or Spotify before I commit. Too much work, so I am seriously considering not renewing. I think Spotify is easier and maybe a better value.
I reviewed Audible in August 2024 but it has become worse since then. I have used Chat to complain at least six times that some of my reviews are not posted. Chat is difficult, first getting through the inadequate dropdown menus, then the people repeatedly do not address my problem, we go around in circles, and it takes ages. But on a couple of occasions my most recent review/s have appeared as a result of the Chat. Sad to say, the problem continues - some reviews are posted and some are not. I've given up on that and now use Goodreads for reviews. But in another downhill step, the Audible site has changed and 'Ratings and Reviews' has disappeared so to see any of my past reviews I have to go to each book individually. Audible used to be so good but I guess with no other audiobook site offering such a huge range I'm stuck with it. Thank goodness for podcasts which partially fill the gap.
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