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Shopping & Fashion

Band Shoppe

ClaimedCollecting reviews

203 reviews

3.5203 reviews
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About Band Shoppe

Data updated
Website
www.bandshoppe.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
100% (63/63)
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(800) 457-3501www.bandshoppe.com

About this business

Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.

Written by the business, not verified by us.

Is Band Shoppe legit?

Band Shoppe (www.bandshoppe.com) has a 3.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the wonderful product quality alongside helpful sizing guides, and they note that deliveries arrive exceptionally fast to their homes. People consistently mention that the online ordering process is very simple, smooth, and exceptionally easy to navigate when purchasing necessary equipment. Some people were dissatisfied with the shipping prices, mentioning that the delivery fees felt disproportionately high compared to the total item costs. Conversely, a small portion of people felt that the shoe sizing was incorrect, noting that products remained too small even after following size guidelines.

Auto-generated from all reviews of this business. For reference only.

What people say

J
Justine BlankUnited States · 1 review · Verified · Experienced 2026-06-16 ·

I was not expecting such fast delivery

I was not expecting such fast delivery! Great quality products as always. The box it came it was a little torn up though but the pole was safe and came with its own caps and velcro piece.

Reply from Band Shoppe2026-06-26

We're so happy to hear you received your order quickly and are pleased with the product quality! We appreciate you letting us know about the packaging. Amanda - Customer Care Team

M
Maria GuajardoUnited States · 1 review · Verified · Experienced 2026-06-17 ·

Exploitative Shipping Fees

I am absolutely appalled by your shipping policies. For a company of your size, which routinely handles massive bulk orders from school districts, forcing parents to pay for shipping is completely unacceptable. To make matters worse, a $20 shipping fee is outright outrageous and ridiculous—that is a staggering 25% of the total cost of the item itself! Frankly, our school district should reconsider doing business with you entirely. A company with your resources should easily be able to coordinate bulk shipping expenses directly with the school or apply tax-exempt status. When my son was in middle school, we never had to pay a single cent for shipping. Your predatory pricing is a massive disappointment! Furious, Maria Guajardo A very disappointed parent

Reply from Band Shoppe2026-06-24

We understand your frustration and appreciate your feedback. Shipping costs are significantly lower when schools place bulk orders to a single location, while individual purchases—like a single pair shipped to a home address—incur higher carrier and handling fees. Because of this, shipping for single orders cannot be structured the same as bulk school shipments. We recommend contacting your school directly to discuss their ordering process and any available bulk options. Amanda - Customer Care Team

A
Amy SaponareUnited States · 1 review · Verified · Experienced 2026-06-18 ·

Did receive part of my order after…

Didnt receive part of my order after getting charged a ridiculous 20 dollars in shipping ....

Reply from Band Shoppe2026-06-24

Thank you for your review. Your gloves shipped from a different warehouse than the shoes, so you have two packages coming. If you'd like additional tracking information, please contact us and we'd be happy to provide that for you. I apologize for any confusion. Amanda - Customer Care Team

G
GaigemomUnited States · 1 review · Verified · Experienced 2026-06-08 ·

Delivered quicker than I thought it would.

I’ve been purchasing band shoes from here ever since my oldest was in band. He’s since graduated and now my daughter is in the band. The shoes always delivered in a timely manner and the shoes seem true to size.

Reply from Band Shoppe2026-06-22

We're so glad to hear we've been able to provide reliable band shoes for your family over the years. Thank you for your continued loyalty and kind words! Amanda - Customer Care Team

R
RDFUnited States · 2 reviews · Verified · Experienced 2026-05-07 ·

Delay in Delivery

I ordered the white gloves for my grandson who was going to The Cavaliers Drum Corps for camp. I ordered them so that they would be delivered to his home so he could pack them with his things. There was a delay, I got in touch with Band Shoppe and I was informed that they would be delayed. I was having them shipped to Colin so that there would not be an additional cost in shipping them out to him and he needed them. So, he left and a week later they arrived and his parents had to incur the shipping costs. The gloves are great.

Reply from Band Shoppe2026-06-22

We appreciate you sharing your experience with us. We are sorry to hear about the delay in your grandson's glove delivery and the inconvenience this caused. We are glad to know that the gloves themselves are great. Amanda - Customer Care Team

S
Susan TUnited States · 1 review · Verified · Experienced 2026-06-19 ·

Bulk Price & Shipping

The website stated that quantities greater than 12 pair of gloves would be 2.75 per pair, however this discount was not applied. The shipping charge of nearly $40 is quite steep and there was not an option in checkout to exempt sales tax. We are a nonprofit.

Reply from Band Shoppe2026-06-22

Thank you for your feedback. The discounted price of $2.75 per pair applies when 12 or more gloves are ordered in the same size and color; mixed sizes or colors do not qualify for the bulk discount. We also note on our website that tax-exempt customers need to submit their exemption documentation to us prior to placing the order for sales tax to be removed. You are welcome to forward the exemption to us to it will be applied for any future purchases. Amanda - Customer Care Team

B
Belkis SantanaUnited States · 1 review · Verified · Experienced 2026-05-01 ·

I Get shoes but for some reason was…

I Get shoes but for some reason was really small I send email asking exchange they don't di the exchange and I had to pay for shipping for they send it to my and plus for send back and order new one and pay shipping also but they don't return the amount that I pay for the shoes that I send back they return haft of the amount that I pay. that is no nice I'm single mother of 3 kids

Reply from Band Shoppe2026-06-18

We’re sorry to hear about your experience and understand how frustrating that can be. As outlined in our return policy, we do not charge a restocking fee—so a full merchandise refund is issued for returned items—but shipping charges are non-refundable. We appreciate your feedback and the opportunity to clarify. Amanda - Customer Care Team

E
Elizabeth SchubertUnited States · 1 review · Verified · Experienced 2026-06-16 ·

Your website is extremely hard to use

Your website is extremely hard to use. It took me two hours just to check out. I tried Apple Pay. I tried PayPal. I tried my credit card. It’s not user-friendly.

Reply from Band Shoppe2026-06-16

We’re sorry to hear how frustrating your checkout experience was. It sounds like there may have been a technical issue related to the device or browser being used, but we understand how that can impact usability. Thank you for your feedback. Amanda - Customer Care Team

P
PiperCanada · 1 review · Experienced 2025-06-12 ·

Quality of DSI Viper Marching Band Shoes

The Viper Marching Band Shoes are fantastic! They feel like runners but give you a formal look. I only had 3 issues with these shoes. 1. They wear out really easily, within the first parade, I need insoles to be able to feel my feet by the end of the day. 2. They are marking, so don't wear them in gyms if they care about the floor. 3. if its really hot outside they melt on the concrete.

Reply from Band Shoppe2026-06-15

We appreciate you taking the time to leave a review. Thank you for your feedback. Amanda - Customer Care Team

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