BB Wheels

customerUnited States · 10 reviews · Experienced 2026-08-10 · Posted 2026-08-12

Stay away from BB Wheels and XXR…

Stay away from BB Wheels and XXR wheels. CRAP CS. BB Wheels has the worst CS and owns 3 competitive companies and a CS team of 1 to 2 people. This is a 30 day old brand new "XXR Wheels" rim that has color fade in less than 30 days. Only washed with soapy water which is what they recommend. They said chemical reaction. TOO SOAPY WATER? and only 1 out of 4 Wheels tells you its a manufacturers defect. Common sense. Have several images to show damage.

Everything was perfect thank you again.

Very good quality at a fair price

Very good quality at a fair price. They arrived quickly, and the design looks very durable. Excellent purchase.

Alicia MonederoUnited States · 1 review · Experienced 2026-08-07 · Posted 2026-08-07

SCAM

If I could give this company zero stars, I would. My experience with them made me feel like I was dealing with a scam. Their prices look unbeatable, which should have been my first red flag. I carefully entered my vehicle’s year, make, and model on their website. I also called them, emailed them, and even read them the exact specifications from the tires currently installed on my vehicle to make sure I was ordering the correct ones. They recommended a specific brand, assured me it was the best option, and I trusted their advice. After spending nearly $1,000, I received the tires and took them to the dealership for installation. I was immediately told they were NOT the correct tires for my vehicle. They had the wrong load rating, the wrong speed rating, and the wrong specifications. That’s when I discovered how their return process works. First, you have to pay to ship the tires back yourself. Anyone who has shipped tires knows how expensive that is. Then they charge you a 25% restocking fee. On top of that, they say they have to conduct an “investigation” that can take months before deciding whether you get your money back. So they sell you the wrong product, make returning it financially unreasonable, and leave you waiting indefinitely for a refund. That is exactly why my experience felt like a scam. Thankfully, I paid with my credit card. I immediately filed a dispute with my bank, and my bank refunded my money, not them. Learn from my mistake. Sometimes the cheapest price ends up being the most expensive purchase you’ll ever make.

Quick delivery

Quick delivery, very nice chrome wheels. Only problem, it was delivered at the wrong address. Not, good but the product is worth it. Thanks

OSMANY hUnited States · 1 review · Experienced 2026-06-30 · Posted 2026-08-03

I bought a pair of tires and I picked…

I bought a pair of tires and I picked one on the list and picked the wrong rim size and when I realized it was wrong I called to pay the difference and get the right ones and they said it was past due the policy, customer service sucks, not willing to work for the service from now on I will go to the shop to get it anyway it looks cheaper but then you have to pay for Alignment and put the tires on the rim, at the end of the purchase it is not worth the risk of getting something wrong

Very rude owner

Jim the owner is not a good person to work with, you will be forced to buy tires which not fit your wheels, They have no knowledge of what their staff tell people, Sandra also rude with all her email replies. I can't recommend them for any reason when not feeling good while trying to buy from them.

toysha thomasUnited States · 8 reviews · Experienced 2026-07-23 · Posted 2026-07-25

Customer Service Feedback

Thank you for your response from 7/25/2026. I believe my feedback continues to be misunderstood. At no point did I state that your representative was rude, disrespectful, or unprofessional. Those are your words, not mine. I would appreciate my concerns being addressed based on what I actually communicated rather than on points I never made. My feedback was centered on two specific issues: 1. Communication. I specifically asked what the return costs would be and was only advised of the wheel restocking fee. I was not informed during that conversation that each accessory item would also incur its own separate restocking fee, along with the associated taxes. That information was only provided after the return had already been initiated. My concern is that complete and transparent information should be provided when a customer asks a direct question. 2. Customer experience. I explained that I was a repeat customer who had unexpectedly found myself returning brand-new, unopened products because the vehicle they were purchased for developed significant mechanical issues and had to be returned. I did not expect an exception to your policies. I expected acknowledgment of the situation and a more customer-focused conversation with your CSR, Jenna. Empathy and transparency do not require a company to waive its policies. Your latest response again focuses on defending your policies and whether your representative was rude. Neither of those points addresses the actual concerns I raised. As someone who spent years in customer service before opening my own business, I understand that policies are necessary. However, how those policies are communicated often determines whether a customer returns in the future. My review was intended to provide feedback on that experience. I appreciate your time and hope this clarifies my position. Sincerely, Toysha Thomas

Can't Improve on Perfection!

The experience itself was great! Andy was careful to make sure I got exactly what I wanted and worked with me to make it the great experience that it was! Johnny also chimed in along the way. Also, the shipment was quick. I was surprised. When I get them on I'll leave a review with pics. All in all, 10 out of 10!

Great tires every time I order!!

B RUnited States · 2 reviews · Experienced 2026-07-24 · Posted 2026-07-24

Sandra in customer service and Jim the…

Sandra in customer service and Jim the owner are terrible to work with when you have a warranty claim. They will deny everything possible to force you to hire legal assistance. They say their tires will not fit my wheel which they sold me knowing my wheel size and not have bubbles in my tires bc of cheap made Chinese tires. I recent reach out to another sales member two days ago and confirmed the tires fit my wheels. They have no knowledge of what their staff tells people. Sandra is email me with explanation of why but has no clue about wheels and tires, she tells me she is in customer service but is answering my email like a manager would or president of the company. Definitely would buy somewhere else who's staff is trained properly and knows about their sales.

Very rude business and waisted all my time

Very rude business, customer support zero, not replying to customer when sending them message or call, and they say satisfaction guaranteed which is definitely lie, will never order anything from them again, stay away from them if you want a loyal brand for any products you want.

Scammers Brand

This brand is a scam, I purchased 22lb boat anchor and received 15lb, I tried all possible best to contact their support, I don't receive any reply from them, I will never order from them again, very bad experience.

Never again sadly

Never again sadly, very disappointed with my order, I ordered set of tires and I don't receive it till now, I contacted customer support but I don't receive any reply or feedback from them, I want to know if this brand is still operating or not.... I want reply from them here.

Chris RainsUnited States · 1 review · Experienced 2026-07-16 · Posted 2026-07-19

This is my 2nd set of rims I bought…

This is my 2nd set of rims I bought from them and both times was painless

Ordered tire with rims

Ordered tire with rims, after waiting for couple of hours to have my tires rotated that they were never rotated at all, No record of that visit in their system under my number, one tire worn everything just got me disappointed.

Eric ShankleUnited States · 1 review · Experienced 2026-07-08 · Posted 2026-07-19

Great customer service

All the information needed to make my order a perfect fit was gathered. I received my order in a timely manner. It was packaged well, Everything I ordered went on my vehicle perfectly.

Andrew PersuadUnited States · 3 reviews · Experienced 2026-07-02 · Posted 2026-07-18

They were unsuccessful every time

They were unsuccessful every time, we have an appointment for 4 tires, upon getting there they disappointed and not get anything reserved, not recommend to anyone, no customer service nothing nothing.

Chukwu DrayUnited States · 1 review · Experienced 2026-07-06 · Posted 2026-07-17

Zero star even worst for this company,

Zero star even worst for this company, Took them forever to hear from them, after not sending the right tire, waisted almost $350

toysha thomasUnited States · 8 reviews · Experienced 2026-04-21 · Posted 2026-07-11

Response to Bb Wheels on 7/10/2026

Thank you for your response on 7/10/2026. However, I believe my review has been misunderstood. My concern was never that BB Wheels has a return policy. In fact, I specifically advised future customers in my review to carefully read the return policy and understand the potential costs before purchasing. I fully acknowledge that businesses have policies. My concern was the customer service experience surrounding those policies. During my conversation with customer service, I specifically asked about the costs associated with returning my order. I was only told about the wheel restocking fee. At no point was it explained that every accessory item would also incur its own separate restocking fee, along with additional taxes. That lack of transparency is what I found disappointing. Equally important was the complete lack of empathy. I explained that I was a repeat customer who had just gone through having my son's vehicle stolen, purchasing a replacement vehicle that immediately developed major mechanical issues, and then being forced to return brand-new, unopened wheels because the vehicle itself had to be returned. Rather than acknowledging those circumstances or simply expressing understanding, the response was essentially, "We charge for everything." As someone who spent years in customer service before opening my own business, I know firsthand that customers don't always expect exceptions to policy. What they do expect is clear communication, professionalism, and empathy. Those qualities build customer loyalty even when the answer cannot change. My review reflects that experience. It was never intended to dispute your written policies. It was intended to provide feedback on how those policies were communicated and how I was treated throughout the process.