BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget.Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Written by the business, not verified by us.BB Wheels (www.bbwheelsonline.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 28% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers often mention that navigating the catalog to find the right items is straightforward, thanks to a wide selection of options and helpful assistance when confirming orders. Consumers frequently praise the exceptionally fast delivery times, noting that their purchases arrive promptly and are safely packaged without any issues. Some reviewers were not happy with return policies, mentioning unexpected restocking fees, high shipping costs, and difficulties when trying to send back incorrect or unwanted items. A few other people also felt that customer service fell short when handling warranty claims, resolving disputes, or addressing defective merchandise received from the factory.
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You guys are great!!! Ordered my tires on a Friday and got them on Saturday. Great price and amazing on shipping. Thank you!
Kevin, We’re thrilled to hear your tires arrived so quickly and that you’re happy with the price and shipping. We truly appreciate your support and look forward to helping you again! Thank you, BB Wheels
had exact custom wheel
We’re glad we could provide the exact custom wheel you were looking for. We appreciate your business and look forward to serving you again! Thank you, BB Wheels
First time buying online from BB Wheels and it went great. Especially having different options on payment plans was very helpful.
Cord, We’re thrilled your first experience ordering online with BB Wheels went smoothly. It’s great to hear our payment plan options made things easier for you. We appreciate your business and look forward to helping you again in the future! Thank you, BB Wheels
Placed my order on 7/29 at around 8pm its now 8/3 and my order still has not been shipped out then on 7/30 i had a team member named brennan and he says they dont ship tires out within 2-3 days that it takes up to 7 days for them to ship but i see everyone else reviews saying theres shipped out in 2-3 days and here it is 5 days later and mine still have not shipped out then brennan went on to try and cancel my order when i never said i want to cancel my order even after telling him that if i needed to make any changes to my order that i could do it my self on the website
Will, It sounds like there was a miscommunication regarding your order and shipping timeline. While we aim to ship most orders within 2–3 business days, certain items or high demand periods can occasionally extend this to up to 7 days. We apologize if this wasn’t clearly communicated. Thank you, BB Wheels
Customer Service was friendly and took time to research answers didn't know.
Robert, We’re glad our team could assist you and take the time to find the answers you needed. Your feedback means a lot, and we look forward to helping you again in the future! Thank you, BB Wheels
I bought 4 chrome rims from them. I only use them during the summer time. I clean and store them properly & they are getting rusty. I called company about this. The company refused to compensate me. These are brand new only used for 1 year. Do not buy from these people. Customer service was very rude.
Karyn, We’re sorry to hear about your experience. We want to clarify that pitting or surface rust on chrome rims is a common occurrence over time and, unfortunately, is not covered under the manufacturer’s warranty. Even with proper seasonal use and storage, environmental factors like moisture, road salts, and cleaning products can affect chrome finishes. We always aim to provide clear information about what the warranty covers and how to care for chrome rims to help prevent issues. We apologize if our communication came across as rude—that is never our intention, and we’ll take your feedback to improve our customer service. Thank you, BB Wheels
Excellent service and wheels were delivered as promised in great shape. Highly recommend.
Fred, We’re glad to hear your wheels arrived on time and in great condition, and that our service met your expectations. We truly appreciate your recommendation and look forward to helping you again in the future! Thank you, BB Wheels
They had what i needed when i needed it! Def 5 stars.
Harry, We’re thrilled we could get you exactly what you needed when you needed it. Your 5-star rating means a lot to us, and we look forward to serving you again! Thank you, BB Wheels
On time, clear instructions and got what I requested.
Mark, We’re glad everything arrived on time and as requested, and that the instructions were clear. We appreciate your business and look forward to helping you again! Thank you, BB Wheels
Kyoung, We’re glad you’re happy with the pricing and speedy shipping. We appreciate your business and look forward to serving you again! Thank you, BB Wheels
Fast response Fast shipping! Thank you!
Damian, We’re glad to hear you received quick responses and fast shipping. We appreciate your support and look forward to serving you again! Thank you, BB Wheels
BB Wheels has great prices, great options, and is family owned and operated. This is the second purchase from them, and wouldn't think twice to order from them again.
Cedric, We truly appreciate you choosing BB Wheels again—it means a lot to us as a family-owned business. We’re glad to hear you’re happy with our pricing and selection, and we look forward to helping you with your next purchase! Thank you, BB Wheels
Online website was easy to navigate and rim selection was easy.
Troy, We’re glad to hear you found our website easy to navigate and the rim selection process simple. We appreciate your support and hope to assist you again in the future! Thank you, BB Wheels
Beware! They charge a 25% restocking fee. Wont do business with these people again.
Veronica, Our restocking fee policy is clearly outlined on our website and is agreed to at the time of purchase and prior to initiating a return. These fees help cover the costs associated with processing returns, including inspection, repackaging, and vendor charges. We always aim to be as transparent as possible and encourage customers to review return details before completing a purchase. If you have any questions or would like us to review your specific situation, we’re happy to help further. Thank you, BB Wheels
If i ever need new wheels i will be purchasing from BB wheels again! I had to change my order, and they were very quick to change it for me, and the shipping was very quick. They offer a piece of mind insurance to cover your damaged wheels from 1-3 years! I am very satisfied as a customer as i felt that i was taken care of!
Caleb, We’re glad we could quickly assist with your order change and get everything shipped out to you without delay. It’s great to hear that our protection options also gave you added peace of mind—that’s exactly what they’re there for. We truly appreciate your support and are happy to know you felt well taken care of. We look forward to helping you again when you’re ready for your next set of wheels! Thank you, BB Wheels
I had a pleasant experience ordering from bbwheels, very fast shipment and my Rims look amazing! Excellent customer service!
Jennifer, We’re glad to hear you had a pleasant ordering experience and that your rims arrived quickly and look amazing. It’s also great to know our customer service met your expectations. We truly appreciate your support and look forward to helping you again in the future! Thank you, BB Wheels
Great customer service and fast shipping process! Would definitely recommend!
James, We’re glad to hear you had a great experience with both our customer service and shipping speed. Your recommendation means a lot to us—we truly appreciate your support and look forward to helping you again in the future! Thank you, BB Wheels
Great service. Made it possible to get the wheels, when we thought that we couldn't get them. Thank you.
Darlene, We’re really glad we could help you get the wheels when it seemed like it wasn’t possible—that’s exactly what we’re here for. We appreciate your trust in us and look forward to helping you again down the road! Thank you, BB Wheels
Beware! They sent me wrong size wheel, not what I ordered and would not accept the fact even after I sent pics and size marking from original and new wheel. To get refund, they want me to ship it to back to Canada, pay 25% restocking fees and should not been mounted. How could you know it’s not as per specs until you mount?
We’re glad to hear everything arrived quickly and that you received the correct part. We appreciate your business and look forward to assisting you again! Thank you, BB Wheels
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